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REPLACEMENT ORDERS
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CHARGE TO DEALER AT:
CITY
(A)
S H I P
(B)
T O : ( L E A V E B L A N K
IF S A M E )
ORDER
S T A T U S
S O L O - S
s
S T O C K - U
R E N T A L
ft
-R
L E A S I N G
D A T E
10-3-68
D E M O - D
P U R C H A S E R
John J. Jones
A L L O T .
M O N T H
C U S T O M E R
1 0 A T E
W I L L C A L L
1
Replacement
S H I P
T O
C O D E
( 8 )
D E A L E R COOE
( A )
ORDER N O . C
J
OLOR
9 0
S T Y L E NO.
68347
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POLICY
It is a basic policy to accommodate any reasonable
customer request for a change in new car order spec-
ifications including body style.
If a need for a body style change occurs communi-
cate the request to your Zone Office who will make
the change if at all possible.
PROCEDURE
To change an order, type a complete new order
with a new date and mark it REPLACEMENT as
shown above. A new date is important, as repeating
the original one could be confusing in determining
the valid order.
STANDARD TO SPECIAL
An order changed to a non-standard upholstery or
color should be marked REPLACEMENT OF
STANDARD ORDER.
This added identification will expedite handling
and precludes a search for a previous order assumed
to be special. It will be an assurance that the replace-
ment order is in fact a new special order that can be
processed without a risk of duplication.
ATTENTION ZONE OFFICES
Whenever a standard order is changed to a special,
it is the responsibility of the zone office to remove it
from the Daily Model Status Report of Car Orders
(commonly referred to as Master Print Out). This is
accomplished with a No. 5 card.
It will be presumed that any non-standard order-
new or replacement-received at the Central Office
has been cleared from previous records.
IMMEDIATE REQUEST
A telephone request to hold up an order that is to
be replaced may prevent it from being started in the
original specifications while the replacement is in the
mail.
ACKNOWLEDMENT
Provided the car has not been released for produc-
tion, the replacement order will supplant the original
or previous copy on file which will then be returned
to the dealer as an acknowledgment. If the replace-
ment order is received after the car has been started,
it will be returned marked T L (too late).
AVOID VERBAL INSTRUCTIONS
A telephone call to stop production of an order that
is to be replaced is highly recommended as previously
explained. But due to the risk of error, only in extra-
ordinary circumstances should verbal requests be
made to change orders.
,
Correctly typing a replacement order at tne
dealer's office insures the quickest handling. The new
order flows through an established procedure and
avoids any verbal misunderstanding. It permits a final
check for accuracy and provides a formal acknowl-
edgment which would not be available otherwise.
SUMMARY
1. Telephone to hold order.
2. Type a relacement.
3. Double check for accuracy.
4. Mail.
72
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