Limited Warranty; Ferno Customer Relations; Serial Number Location - Ferno Stretcher Series User Manual

Scoop EXL Stretcher Series
Limited Warranty Summary
Ferno products are warranted to be free from defects in material and workmanship for a period of one year, except:
• External finishes (gelcoat, paint, powdercoat, decals, etc.) are warranted for 90 days.
• Soft goods (webbing, vinyl, fabric, foam, etc.) are warranted for 90 days.
• Fiberglass AquaCiser tanks are warranted against leakage for 5 years.
• Stainless hydrotherapy tanks are warranted against tank shell leakage and corrosion for 5 years.
• Mortuary products (except hydraulic parts and soft goods) are warranted for 2 years.
• Ambulance cots and ambulance transporters (except external finish and soft goods) are warranted for 2 years.
• EZ Glide™ Chairs are warranted for 2 years.
• EMS bags (replaceable bottom excluded) and backboards are warranted for lifetime replacement. (Damage caused by
accident, abuse, misuse or improper care will be repaired at a reasonable charge for which you will be informed prior to
the repair work being done.)
• Integrated Charging System (ICS) is warranted for 2 years
Ferno repairs are warranted for 90 days from the date of repair.
This limited warranty applies only when the product is used as described in the instructions provided. The warranty period
begins when the product is shipped from Ferno or when you receive it if you have proof of delivery. Shipping charges are not
covered by this limited warranty. Ferno is not liable for shipping damages or damages sustained through using the product.
Non-Ferno products sold by Ferno retain the product manufacturer's original warranties. Ferno offers no warranties of any
kind additional to those of the product manufacturer, nor does Ferno assume any liability for products manufactured by others.
Limited Warranty Obligation
If a product is proven defective, Ferno will repair or replace it, or, at our option, refund the item's purchase price. In no event
is Ferno liable for more than the selling price of the product. The purchaser accepts these terms in lieu of all damages.
This is a summary of the limited warranty. The actual terms and conditions of the limited warranty, and the limitations
of liability and disclaimers, are available upon request by calling 800-733-3766 or 937-382-1451.

10 - FERNO CUSTOMER RELATIONS

Customer service and product support are important
aspects of each Ferno product. For assistance, please
contact Ferno Customer Relations:
Please have the serial number of your Scoop EXL
Stretcher available when calling Ferno Customer
Relations, and include it in all written communications.
Telephone (Toll-free).......................... 1.877.733.0911
Telephone ........................................... 1.937.382.1451
Fax (Toll-free) .................................... 1.888.388.1349
Fax ...................................................... 1.937.382.6569
Internet ............................................... www.ferno.com
© Ferno-Washington, Inc. 234-2125-05 May 2006
Warranty, Ferno Customer Relations
9 -WARRANTY
Serial Number
(Serial Number located on
underside of stretcher)
21