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11. Technical Information
Vivid 4 Maintenance
To maintain optimum performance and minimize wear, the user should clean this product regularly. Usage
and environment are contributing factors in determining the cleaning frequency.
As a rule, clean this product at least twice a month. Dust build-up reduces light output performance and
can cause overheating. This can lead to reduced light source life and increased mechanical wear.
To clean a Vivid 4, follow the recommendations below:
1.
Unplug the panel from power.
2.
Wait until the product is at room temperature.
3.
Use a soft brush to remove dust collected on the external components.
4.
Wipe the outside of the LED Modules with a soft, lint-free cloth dampened with a solution of water
and detergent. Apply gentle pressure only.
5.
Make sure all connections are thoroughly dry before reconnecting power and signal cables.
Always dry the external surfaces carefully after cleaning them.
Returns
You must send the product prepaid, in the original box, and with the original packing and accessories.
Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
To submit a service request online, go to www.chauvetdj.com/service-request.
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of paper inside the
box:
•
Your name
•
Your address
•
Your phone number
•
The RMA number
•
A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
the customer's responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
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Technical Information
Vivid 4 X4 User Manual Rev. 1
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