Warranty & Customer Support - Pyramid 4000Pro User Manual

AUTO TOTALING TIME CLOCK INSTRUCTIONS
Model 4000Pro/5000
LIMITED HARDWARE WARRANTY
◦
Pyramid Time System warrants its equipment to original user against defective
material or workmanship for a period of 1-year from date of purchase. Proof of
purchase & purchase date are required for warranty service on this product.
Please remember to register your product at
pyramidtimesystems.com/ProductRegistration/.
◦
Pyramid Time Systems' responsibility under this warranty is limited to
replacement of defective part(s). Replacement is the sole discretion of
Pyramid Time Systems.
◦
For Return Shipments to Pyramid Time Systems, product must be shipped in its
original carton or equivalent. The return freight method and cost for warranteed
product is the sole responsibility of the customer. Pyramid Time Systems will
not assume any responsibility for loss or damage incurred in shipping.
◦
Pyramid Time Systems reserves the right to determine whether parts failed
because of defective material, workmanship or other causes.
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Failure caused by accident, alteration, misuse or improper packaging of
returned unit is not covered by this warranty.
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Any repair done by the customer without the consent from Pyramid Time
Systems will automatically void the warranty.
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Users in countries other than Canada and USA should contact the Dealer from
whom the unit was purchased.
◦
The rights under this warranty are limited to the original user and may not be
transferred to subsequent users.
MONEY BACK GUARANTEE
Pyramid Time Systems offers a 30-day money back guarantee. If an RMA is issued for
an unwanted product before 30 days, Pyramid Time Systems will refund the entire
purchase price less shipping if purchased from Pyramid Time Systems. Pyramid Time
Systems will assess a 15% restocking fee on any returns received between 31 and 60
days from the date of purchase. No returns will be accepted after 60 days. Pyramid
Time Systems will not issue a call tag for pickup of products. Customers are respon-
sible for shipping the product back including the cost of shipping. Pyramid Time
Systems will assume the cost of ground shipping for the replacement product to the
customer. Pyramid Time Systems will also assess a 15% fee if any item(s) are missing
in an open box return. Shipping back to Pyramid Time Systems from a Pyramid Time
Systems Partner is the responsibility of the Pyramid Time Systems Partner. No call
tags will be issued. Items returned to Pyramid Time Systems without an RMA will not
be credited. No returns will be accepted for opened TimeTrax™ PC products.
18 WARRANTY
/5000 HD
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888.479.7264