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Communication Problems
The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All
parameters can be altered manually but if any are wrong it's advised to re-run the installation wizard and
answer the questions correctly.
Ensure all cables are plugged in correctly
Check that the modem is getting power. The power indicator on the power pack is on. The modem
will click while connecting & disconnecting to the power supply
Check that the modem is connected to a COM port on the PC
Ensure the correct COM port is configured in EFT server (Lines tab)
If you are using a PABX line (ie dial 0 for outside line) the number dialled will need to be prefixed
eg 0,1800032027
Common Dial-up Errors
No Dial Tone ~ Check the phone is connected
Line Busy
~ Check phone number and PABX
No Answer
~ Check phone number and PABX
No Carrier
~ Check modem settings to see if correct for this bank
Argent Line
An Argent line needs to be configured to run the AABP Protocol at 9600bps. Ensure that Telstra installs this
type of line. Telstra will provide an Argent Terminal Adaptor (ATA) and an ISDN line.
Argent Terminal Adaptor Connection to the PC
The Argent TA must be connected to the PC
Via a 25-pin (V.24 port on TA) to 9-pin (COM port on PC) standard RS-232 modem cable (available
from any PC or Electronics Store)
This connection will fail if....
The cable is incorrect, you CANNOT use a null-modem cable (type 1), and you must use a standard
RS232 modem cable.
The incorrect COM port is configured for the Argent line in EFT server (lines tab)
If the Argent ATA display is a steady dot, then the Argent ATA is configured for AABP and is ready to be
connected to the PC running the EFTSRV software.
CLNP Errors
If the EFTSRV can communicate with the ATA, then errors will be reported via CLNP error codes on the
display receipt. (Refer to error codes on page 25)
The most common errors are:
X8 CNP 01 08 ~ this means that the Argent systems can't communicate with the bank. Check the POS ame
and the Host Address, and then call Telstra.
X8 CNP 01 01 ~ this means that the POSAME is wrong. Confirm it with Telstra.
Confidential
Page 24
4/23/2008
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