What Can I Do If My Phone Automatically Powers Off Or Restarts - Huawei Mate 7 Faq

Huawei Mate7 Smartphone
FAQs
If the problem persists, contact Huawei technical support or take your phone to an
authorized Huawei service center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3.3 What can I do if my phone automatically powers off or
restarts?
Check whether the battery level is too low. If yes, charge your phone.
If not, the battery may not be properly connected to your phone.
Remove the battery, use cotton dipped in alcohol to wipe the contacts on the battery and
phone, reinstall the battery, and power on your phone again.
Press and hold the power button, and choose Restart from the displayed option menu.
If no option menu is displayed, press and hold the power button for 10 seconds or more
to forcibly restart your phone.
Some third-party applications may not be compatible with your phone.
Back up important data and restore your phone to its factory settings.
If your phone can't work at all, forcibly update it.
Download the update package for your phone from
follow the update guide in the update package to update your phone.
If the problem persists, contact Huawei technical support or take your phone to an
authorized Huawei service center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3.4 What can I do if my phone can't receive signals?
Your phone may not detect the SIM card. If so,
on the status bar.
Make sure your SIM card is properly inserted. For details, see the Quick Start Guide that
comes with your phone.
Make sure your phone supports the SIM card mode. For details, contact your SIM card
vendor.
Your phone may have no reception. If so,
status bar.
Wait for a while or move your phone to a place with good reception.
You can also try restarting your phone.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
Issue 01 (2014-09-04) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
3 System settings and update
http://consumer.huawei.com
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