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Huawei Mate 7 Faq

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Table of Contents
Huawei Mate7 Smartphone
FAQs
Issue
01
Date
2014-09-04
HUAWEI TECHNOLOGIES CO., LTD.

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Table of Contents

   Summary of Contents for Huawei Mate 7

  • Page 1 Huawei Mate7 Smartphone FAQs Issue Date 2014-09-04 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
  • Page 3: About This Document

    Huawei Mate7 Smartphone FAQs About This Document About This Document This document is intended for Android smartphone service representatives and consumers. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 4 4.4 What can I do if I can't access the Internet after my data service is turned on? ............15 4.5 What can I do if my mobile data connection constantly disconnects? ................ 15 Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 5 7.4 Can I change the message font size? ........................... 35 7.5 Can I restore deleted messages? ..........................35 7.6 How do I disable the vibration on keypress for the Huawei input method? ............... 35 8 Camera, music, and video ..................... 37 8.1 Can I disable the shutter sound? ..........................
  • Page 6 10.3 What can I do if the positioning and navigation information displayed on my phone is inaccurate? ....... 44 11 Product specifications and components ................46 12 Others ............................. 47 Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 7: Hardware And Installation

    If your phone's standby time becomes significantly shorter than usual, contact Huawei technical support or take your phone to an authorized Huawei service center. Huawei releases updates at its official website from time to time. For better user experience, use the online update feature to update your phone.
  • Page 8: How Do I Tell That My Phone Is Fully Charged

    Restart your phone or back up important data and restore your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 1.4 What can I do if my phone fails to be charged? If the battery power is completely used up: If the battery is over-discharged, the battery will be locked to protect itself.
  • Page 9: Screen And Display

    Your phone will be reformatted and restored to its factory settings. If your phone can't be reformatted, contact Huawei technical support or take your phone to an authorized Huawei service center. 2.2 What can I do if the touchscreen doesn't work? If this happens when there is water or oil on your hand or the touchscreen: Use a dry cloth to wipe your hand and the screen.
  • Page 10: Why Does The Screen Automatically Turn Off

    When you set a picture as the wallpaper, two options are available: Scrolling wallpaper: The wallpaper will scroll along with the home screen. Fixed wallpaper: The wallpaper will not scroll along with the home screen. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 11: What Can I Do If The Switch Shortcuts Are Hidden

    If your phone is in ultra power saving mode, the shortcuts in the drop-down list will be hidden. On the ultra power saving mode screen, touch Exit to turn off ultra power saving mode. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 12: How Do I Change The System Font Style And Size

    Your phone's tilt sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 13: System Settings And Update

    Contact Huawei technical support or take your phone to an authorized Huawei service center. Huawei releases updates at its official website from time to time. For better user experience, use the online update feature to update your phone. 3.2 What can I do if my phone breaks down? Press and hold the power button, and choose Restart from the displayed option menu.
  • Page 14: What Can I Do If My Phone Automatically Powers Off Or Restarts

    If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. Huawei releases updates at its official website from time to time. For better user experience, use the online update feature to update your phone.
  • Page 15: What Can I Do If My Phone Generates Excessive Heat

    If your phone generates excessive heat during calls: Make calls in places with good reception. It is recommended that you use a headset for calls. Huawei releases updates at its official website from time to time. For better user experience, use the online update feature to update your phone.
  • Page 16: What Can I Do If My Phone Update Fails

    3.7 What can I do if my phone update fails? Download the update package for your phone model from http://consumer.huawei.com and reperform the update. For details, see the update guide for the update package. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 17: What Can I Do If My Phone Runs Slowly

    If the update still fails, restart your phone or back up important data and restore your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.8 What can I do if my phone runs slowly? On the Phone Manager screen, touch Scan, and follow the onscreen instructions to optimize your phone.
  • Page 18 If the problem persists, back up important data and restore your phone to its factory settings. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 19: What Data Will Be Erased If I Restore My Phone To Its Factory Settings

    Your phone enters safe mode if you press and hold the volume down key until the phone powers on during its startup. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 20: Network And Data Transmission

    4.3 Where can I view the 4G traffic? On the home screen, touch Phone Manager. Touch Traffic manager > 4G use to view your used 4G traffic. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 21: What Can I Do If I Can't Access The Internet After My Data Service Is Turned On

    Take your phone to a place with good reception. Go to the Settings screen, touch More > Mobile networks, and select the Enable always-on mobile data check box. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 22: How Do I Save My Data Traffic

    To quickly turn on or off your data service, open the notification panel and touch When you surf the Internet, set your phone to block images on web pages. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 23 Go to the Settings screen, touch Networked apps > System applications, and follow the onscreen instructions to prevent applications from accessing the Internet using your mobile data connection. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 24 The figures are for your reference only. The actual screens may vary. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 25: Can I Surf The Internet During A Call

    Static. Then enter the IP address and domain name. After your phone connects to the Wi-Fi network, a Wi-Fi icon will be displayed on the status bar. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 26: What Can I Do If My Wi-fi Connection Constantly Disconnects

    Go to the Wi-Fi settings screen, touch Advanced settings, and touch Keep Wi-Fi on during sleep. From the displayed option menu, choose Always. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 27: What Can I Do If My Phone Can't Find Any Available Wi-fi Network After I Turn On Wi-fi

    The Bluetooth visibility may have timed out. Re-enable the Bluetooth visibility or change the timeout period. On the Bluetooth settings screen, touch > Visibility timeout to select a period and enable Bluetooth visibility. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 28: Why Can't I Transfer Files To Another Bluetooth Device That I've Already Paired With

    The other Bluetooth device does not support the format of the file you are trying to send. The distance between your phone and the other Bluetooth device is over 10 meters. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 29: Applications

    A rich selection of applications are available from a variety of sources. You can: Download applications from Google's Play Store. Download applications from web pages using the browser on your phone. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 30: What Can I Do If My Phone Can't Install A Third-party Application

    Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 31: How Do I Forbid Some Third-party Applications From Running At Phone Startup

    5.5 How do I forbid some third-party applications from running at phone startup? Go to the Settings screen, touch More > Protected apps, and clear the applications that you want to forbid. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 32: How Do I Close Background Applications

    Before you update the weather, make sure your phone has a data connection. If the problem persists, the application database may not be updated yet. Try again later. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 33: Is There Any Restriction On The Email Attachment Size

    The figures are for your reference only. The actual screens may vary. 5.8 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 34: Calls And Contacts

    Do not block the microphone with your finger or other object. Speak close to the microphone. Use the Huawei original headset for calls. Other headsets may not be compatible with your phone. Restart your phone or back up important data and restore your phone to its factory settings.
  • Page 35: How Do I Delete Call Records

    Huawei Mate7 Smartphone FAQs 6 Calls and contacts If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 6.4 How do I delete call records? Deleting call records: On the dialer, touch >...
  • Page 36: What Can I Do If My Ringtone Automatically Restores To The Default One After I Change It

    6.6 Can I delete the native tones? 6.7 How do I assign a unique ringtone for a contact? Go to the contact details screen, touch Phone ringtone. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 37: How Do I Assign A Photo To A Contact

    From the displayed option menu, choose a photo source, and follow the onscreen instructions to select a photo. When you are done, touch Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 38: What Can I Do If My Phone Can't Display Contacts Saved In The Sim Card

    > Contacts to display, and turn on All contacts. If you just inserted the SIM card into your phone, it may take a while for the phone to load the contacts. Please wait patiently. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 39: Why Is The Number Of Contacts Saved To The Sim Card Less Than The Number Of Contacts Copied From My Phone

    When your phone copies contacts from your phone storage to a SIM card, it automatically merges duplicate contacts with the same names and phone numbers. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 40: Messaging And Texting

    To save a message as a draft, you must enter a recipient. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 41: Can I Change The Message Font Size

    7.6 How do I disable the vibration on keypress for the Huawei input method? Go to the Settings screen, and touch Language & input. Touch Swype for Huawei. Touch Settings. Clear the Vibrate on keypress check box. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 42 Huawei Mate7 Smartphone FAQs 7 Messaging and texting The figures are for your reference only. The actual screens may vary. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 43: Camera, Music, And Video

    Charge your phone if necessary. The flash may not turn on if your phone is overheated or the flash is too frequently used. Wait for a while and try again. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 44: Why Can't My Phone Open Some Images, Audio Clips, Or Videos

    If the problem persists, perform the following operations: Open the browser, touch > Settings > Advanced > Enable plug-ins, and choose Always on. Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 45: What Can I Do If My Phone Experiences Lags When Playing Online Music Or Videos

    Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 46: What Can I Do If My Phone's Music Playback Volume Is Small

    Play a ringtone (Huawei Tune in the ringtone list recommended) with high volume to check whether the problem resides in the music file. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 47: Storage And File Management

    Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 48: Where Are My Files Saved By Default

    If the problem persists, back up important data and restore your phone to its factory settings, or contact an authorized Huawei service center. Issue 01 (2014-09-04) Huawei Proprietary and Confidential...
  • Page 49: What Can I Do If My Data Is Lost After I Remove The Microsd Card

    Go to the Settings screen, touch Storage > My SD card > Unmount SD card, and carefully take out the microSD card. The figures are for your reference only. The actual screens may vary. 9.6 Can I restore deleted files? Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 50: Location Navigation

    Take your phone to an open area with good reception. Contact the technical support of the application, or try another navigation application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 51 10 Location navigation You can also try another map application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. The figures are for your reference only. The actual screens may vary.
  • Page 52: Product Specifications And Components

    Huawei Mate7 Smartphone FAQs 11 Product specifications and components Product specifications and components Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 53: Others

    Huawei Mate7 Smartphone FAQs 12 Others Others Issue 01 (2014-09-04) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

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