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My shower has leaked water from day one! It comes up through the glass and
e erywhere My plum er has een ack four mes and now says he has had
enough it is product fault I now ha e silicone e erywhere it looks terri le I
want my money ack!
Don't let him get away with it! This is not product fault it is build quality prob-
lems and is bad news. It means stripping down the shower and checking each
joint for sealing integrity. We have seen this before! The shower is glass, ABS
plas c, and aluminium. ust take a minute to think about it.
These materials are impervious to water, they simply cannot leak. Why is it com-
ing out of the glass seal? It at first looks like the seal is leaking but it will not be
this, the problem is your plumber perhaps for neatness has sealed all the col-
umns correctly B T at the rear of each sec on to stop sealer squee ing out the
front. If he had sealed at the front in front of screw holes and at the back it
would not happen! By sealing at the rear he has le it possible and highly likely
the water will run down the front half of the joint and through screw fixings.
Even worse, through the cut out in the frame where they screw together. Why
worse? Because this then allows water to enter into what should be sealed pan-
els, they fill with water and now the seal, glass against frame is the only way the
water can find to get out. It creates the illusion it is this that is causing the leak
when really it is not. It will also allow the other end of the frame to leak out run-
ning over silicone and making you think it is leaking there. Cure, sorry it's a big-
gie! You need to take down each panel, remove old silicone and rebuild with this
in mind. Simple to have done this in first instance, difficult to cure now. It should
also be borne in mind why is four trips required by your installer? Our instruc-
ons are precise. A er build check
cured he should never have needed to come back. Sorry for bad news!
Extractor fan, where's the kit to trunk it out of my bathroom?
Doesn't have one, it only expels out of shower roof. You can fit standard trunk-
ing over this and then expel to a convenient loca on but in most cases not nec-
essary. What is necessary is your bathroom should have already been fi ed with
an extractor fan to extract to outside. This is a building regula on requirement
these days in most cases and will suffice in dealing with your shower.
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for leaks and cure at the me. When
www.insigniarange.co.uk
I have water leaking from my shower valve inside the cabin, my bath tap does
the same, why?
Because the water cartridge in both needs replacing. Remove this and replace,
just call us we have them in stock and not expensive B T check for calcium prob-
lem first!! Big problem in some areas and will happen again if you do not pur-
chase a water so ener.
I have loads of marks on the bath I purchased from you, it's black in places and
cannot be used.
Seen this lots of mes, you have not taken protec ve film o !! Remove this and
underneath you will have a gleaming bath or shower tray.
Bulbs gone in my overhead light. Is it dangerous?
No it is not dangerous, all your lights operate on 2 volts even the fluorescent
type.
We purchased a shower from you 3 months ago now found one that looks the
same for £100.00 cheaper. We have been ripped off!
No you haven't we are importers we design build test all of our items, many you
see in the shops have already been supplied by ourselves to them. Our dealer
network extends over five coun es not just a small area. You cannot purchase
cheaper. The key to your statement is "looks the same". It may look the same
but certainly is not! It is more than possible that dealers are indeed selling mod-
els such as this at maybe up to £ 5 ,
technology we rejected more than three years ago. Control panels were unsta-
ble, transformers o ering par al performance, thermosta c valves with a very
high failure rate, we could go on. With Insignia we guarantee only the latest
technology is used, even if a customer has ordered from our adver sing some-
thing we have deleted, we upgrade free of charge before delivery. Now think
back up! You will not find a more refined customer service dept open 8 hours
per week, to a end to any problem you have and all in wri ng. As far as we
know we are the only company to o er the op on of a second year warranty
which more faith in our products than almost all others.
cheaper than our price B T this is old
www.insigniarange.co.uk
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