Troubleshooting - Harman Kardon GO + P L AY WIRELESS Owner's Manual

HARMAN KARDON
GO + PLAY WIRELESS
Symptom
Troubleshooting Sound Quality
There is no sound coming from the Harman Kardon Go +
Play Wireless unit.
Sound comes from only one side/channel.
Distortion (static, crackling or hissing sounds).
Harman Kardon Go + Play Wireless unit emits a loud hum
or buzzing noise.
Speaker system experiences radio-frequency interference or
picks up a radio-station transmission.
Sound does not appear to be coming from the grilles on the
rear of the unit.
Troubleshooting Charging
iPhone/iPod device will not charge.
Possible Problem
No power to unit.
iPhone/iPod device or auxiliary cable is not seated properly.
Source device is distorting.
Volume level may be too high from auxiliary-device output.
EQ setting may be too high.
Aux In cable is not plugged in properly.
Cable may be bad.
Ground loop (an unsuitable connection).
Input cable may be picking up interference.
One rear grille covers the bass reflex port, the other is to
give the unit a symmetrical appearance.
No power to unit.
The iPhone/iPod is not making full contact with the docking
station.
Solution
Make sure that the wall outlet or power strip has power.
Make sure that all switches for outlet/power strip are on and
that all switches for the unit are on.
If you are not using the AC adapter, make sure that fresh
batteries are installed correctly.
Make sure that the iPhone/iPod device is seated all the way
into the docking station.
Make sure that the auxiliary cable is seated all the way
into the jack.
Try resetting the iPhone/iPod device.
Test the Harman Kardon Go + Play Wireless unit with
another source.
Check the volume of the source and turn it down if
necessary.
Check the EQ setting on your iPhone/iPod or source device.
Check the Aux In cable connection.
Replace the cable.
Turn the Harman Kardon Go + Play Wireless unit off and
connect it to another wall outlet.
Purchase a ferrite core and wrap the excess cable around
it. A ferrite core can be purchased at your local electronics
store.
Make sure the front of the unit is facing forward while you
are listening to it.
Make sure that your wall outlet or power strip has power.
Make sure that all switches for outlet/power strip are on and
that all switches for the unit are on.
Make sure that the iPhone/iPod is seated securely into the
docking station.
6

Troubleshooting

Note
Is the green LED on? If the LED is not on, power is not
getting to your HarmanKardon Go + Play Wireless unit. Try
the solutions shown.
If you are using a an Aux In cable, make sure it is a stereo
cable.
Does the distortion occur with specific songs? If so, check
the recording or record the source again.
Some devices will distort the signal if the volume is too high.
It is recommended that you set the source device EQ to
"Flat" or "Off."
The Harman Kardon Go + Play Wireless unit will not charge
iPhone/iPod while running on battery power.