IBM x3400 7975 Problem Determination And Service Manual page 93

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3400 Types 7973, 7974, 7975 and 7976," on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
System-error log message
Alert not accepted from system x; type:y,
sender's ID:z
ASM Reset -- reason unknown
ASM Reset due to x, Instruction Fault: y
ASM Reset due Watchdog timeout
ASM Reset was caused by restoring default
values
ASM Reset was initiated by the user
Cable: Service processor not present
Configuration error recovery on the Inter-connect
network
CPU x over temperature
DASD controller removal
DHCP failure,no IP@ assigned-
RETRYING!,rc=xxx,count=yyy
Dialback failed for userid w. Could not connect
at phone number x, y, z
ENET[eee] DHCP-
HstNme=a,DN=b,IP@=ccc.ccc.ccc.ccc
GW@=ddd.ddd.ddd.ddd, NMsk=fff.fff.fff.fff,
DNS1@=ggg.ggg.ggg.ggg,
DNS2@=hhh.hhh.hhh.hhh
ENET[eee] IP-Cfg:HstName=x,
IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd,
NetMsk=fff.fff.fff.fff
Action
Information only.
Information only.
Information only.
Information only.
Information only.
Information only.
1. Check the pins and connectors on the cable that connects the
Remote Supervisor Adapter II SlimLine or other service
processor adapter to the Remote Supervisor Adapter SlimLine
connector on the system board (see "System-board option
connectors" on page 13 for the location of the connector).
2. Reseat the cable (both ends) from the Remote Supervisor
Adapter II SlimLine or other service processor adapter to the
Remote Supervisor Adapter SlimLine connector on the system
board.
Information only.
1. Make sure that the heat sink has good airflow and is not
obstructed.
2. Reseat the following components:
a. Heat sink cable
b. (Trained service technician only) Heat sink
1. Make sure that the onboard SAS/SATA controller cable is not
damaged.
2. Reseat the onboard SAS/SATA controller cable.
3. Replace the onboard SAS/SATA controller cable.
Information only.
Information only.
Information only.
Information only.
75
Chapter 2. Diagnostics