Procedure 10-8 Problem: All Snmp Traps From Managed Devices Are Arriving At One 5620 Sam Server, Or No Snmp Traps Are Arriving - Alcatel-Lucent 5620 Troubleshooting Manual

10 — Troubleshooting 5620 SAM server issues
Procedure 10-8 Problem: All SNMP traps from managed devices are
arriving at one 5620 SAM server, or no SNMP traps are arriving
When you install the 5620 SAM server, you specify the port on which SNMP traps arrive.
In addition, two sets of configurations must be completed for SNMP trap notifications
to work:
1
2
Procedure 10-9 Problem: Cannot manage new devices
The possible causes are:
Additional devices cannot be managed, but can be discovered, when the license key
card (MDA) limit is exceeded. When an incorrect license key is entered during
installation or the license key file is corrupt, you can correct it.
10-10
• Enable key SNMP parameters on the devices before managing them.
Ensure that a unique trapLogId is specified for each router to communicate
•
with the 5620 SAM. If the trapLogId is used by other applications or by another
5620 SAM, traps may be misdirected or directed to only one machine.
Note — You must have sufficient user permissions, for example, admin
permissions, to configure SNMP on a device.
See the commissioning chapter of the 5620 SAM User Guide for more information
about configuring devices for 5620 SAM management, including enabling the SNMP
engine and defining at least one SNMP community.
Configure SNMP on the device using CLI.
An incorrect license key was entered or the license key is corrupt.
•
The license key is not for the correct host ID.
•
The number of managed cards (MDAs) exceeds the license key.
•
The 5620 SAM-O cannot connect because the license key is not enabled for
•
5620 SAM-O
Another application is using the port that is required by the 5620 SAM server.
•
Large packet sizes from the managed devices are being dropped by
•
intermediate routers because the packets exceed the device MTU, causing
resynchronizations to fail.
Caution — Do not modify other nms-server.xml parameters. Modifying
the file can seriously affect network management and performance of
the 5620 SAM.
November 2008 Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide 3HE 04244 AAAB Ed. 01