1. Manuals
  2. Brands
  3. Telematrix Manuals
  4. Telephone
  5. 3002CID
  6. Installation and user manual

Telematrix 3002CID Installation And User Manual

Two line caller id hotel telephone, marquis series
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
INSTALLATION
® ® ® ®
AND USER GUIDE
3002CID
TWO LINE CALLER ID
HOTEL TELEPHONE
Copyright TeleMatrix Inc. 2000

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 3002CID and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Telematrix 3002CID

Summary of Contents for Telematrix 3002CID

  • Page 1 INSTALLATION ® ® ® ® AND USER GUIDE 3002CID TWO LINE CALLER ID HOTEL TELEPHONE  Copyright TeleMatrix Inc. 2000...

  • Page 2: Safety And Compliance

    SAFETY AND COMPLIANCE DOC - NOTICE AND LOAD NUMBER STATEMENT NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommu- nications company.

  • Page 3: Fcc Part 15 Compliance

    SAFETY AND COMPLIANCE FCC Part 15 Compliance Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 4: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Never install the telephone wiring during a lightning storm. Never install the telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.

  • Page 6: Table Of Contents

    CONTENTS Features ...........………..……………………………………........Controls ................……………………………………………….. Definitions of Controls ………………………………………………………………………………….……. Installation ..............……………………………………………..Wall Mounting (Optional) ....….......……………………………………………..Caller ID Feature ……………… ……………………………………………………………………………. Guest Service Directory Programming ……………………………………………………………………. TouchLite Message Waiting Feature ……………………………………………………………………... Programming ……………………………………...……………………………………….……………….… Operation ................…………………………………………….…… Care and Maintenance ..........…………………………………….………..Service …………………………………………………..……………………………………….……….…… Warranty ...............………………………………………..……..

  • Page 7: Features

    FEATURES Two Lines with In Use Indicators • Convenient Data Port • No Battery Maintenance • TouchLite One Touch Message Retrieval Feature • Switch Selectable Message Waiting (LED / Neon) • Tone Dialing • 10 Available Secure Programming Speed Dial Memory Locations •...

  • Page 8: Controls

    CONTROLS (12) (14) (13) NEON OFF LED STORE FLASH (10) FOR MESSAGES PRESS HERE (11) REDIAL/PAUSE CONF. VO L (19) IN USE RINGER/HOLD (16) HOLD LINE1 LINE2 MUTE SPEAKE R (18) (17) FIGURE 1 FRONT VIEW...

  • Page 9: Definitions Of Controls

    DEFINITION OF CONTROLS Handset ..…………..…………..…... Hearing aid compatible, low profile styling. Ringer Control ………….……….……………. Adjusts the volume of the ringer to HI/LOW setting. Handset Clip ………………………………….. Retains the handset when the phone is wall mounted. Handset Jack ……………………………….… Modular receptacle where handset cord plugs into the base unit. Handset/Speakerphone Volume Control .….

  • Page 10: Installation

    INSTALLATION CONTENTS: ® Packaged with Each 3002CID Telephone: (Figure 2): NEON OFF LED STORE F L AS H F O R M ES S A G E S PR E SS H ER E  Base Unit  Clear Plastic Overlay...
  • Page 11 CONNECTING THE POWER PACK Plugs Into Standard AC Outlet The power pack is a fully modular device that provides the power source to the 3002CID telephone. To install, simply plug the power pack into a standard 110V AC power outlet. 110V AC Power A mounting hole is provided to secure the power pack to the AC outlet.
  • Page 12 “PHONE”. IMPORTANT! Line Cord The 3002CID will not function if the line cord connections are not correct. If the LCD display does not activate upon installation, make sure that the telephone line cord connections are not reversed (“LINE”/”PHONE”).
  • Page 13 24 volts and 48 volts. There are line voltage selector switches that must be set according to the PBX system rating that the 3002CID will be installed. There are two (2) switches, the first for Line 1 and the other for Line 2. Each switch has three (3) setting options.
  • Page 14 INSTALLATION INSTALLATION IS COMPLETE Installation Diagram The installation diagram shown, is the final installation configuration for the 3002CID telephone. If the installation is correct, the LINE following information will be displayed on the LCD (when on-hook): Line Cord 12/01 12:00...

  • Page 15: Wall Mounting (Optional)

    4. Guide the phone onto the studs on the wall jack. TABS . LABEL-ETL 2.S NAP INTO PLACE . 5. Pull down firmly until you feel it snap into place. 24V 48V OFF FIGURE 6 6. The unit is now wall mounted (figure 6). CONTACT TELEMATRIX FOR THIS OPTIONAL WEDGE.

  • Page 16: Caller Id Feature

    CALLER ID (CID) DISPLAY The 3002CID is equipped with Type I Caller ID technology that will display the name and telephone number of an incoming caller. The Caller ID feature will work only if you subscribe with your local telephone company to Caller ID service and if your PBX telephone system is equipped to pass the Caller ID information from the telephone line(s) to the guest room.
  • Page 17 CALLER ID FEATURE DISPLAYING CALLER ID (CID) INFORMATION The 3002CID Caller ID feature was designed for use in a hotel guest room environment primarily for call screening purposes. Caller ID name and An example of an incoming call is number information will be displayed after the 1st incoming ring signal.
  • Page 18 The date and time are displayed as: The date and time are initialized and controlled by incoming signals that are received along with the Caller ID information. After the 3002CID receives its first incoming call, the date and time data is received 12/01...

  • Page 19: Guest Service Directory Programming

    GUEST SERVICES DIRECTORY (Speed Dial Memory) The 3002CID includes an advanced feature where descriptive text can be programmed into memory to identify the guest service. This descriptive text will display when the speed dial key is pressed by the user. For example, if a guest service key is programmed to access the front desk, “FRONT DESK”...
  • Page 20 GUEST SERVICE DIRECTORY PROGRAMMING GUEST SERVICES DIRECTORY PROGRAMMING: Follow the procedure below for programming the memory of the speed dial keys and the guest service directory features. Each speed dialing/guest service key can be programmed with the speed dialing number and the guest services text description. NOTE: Programming is performed with the handset unit “on-hook”.
  • Page 21 GUEST SERVICE DIRECTORY PROGRAMMING TO VERIFY PROGRAMMING The memory contents of each speed dial key can be verified or “checked” while the 3002CID unit is in the programming mode. Note: memory verification is accomplished with the handset in the on-hook position.

  • Page 22: Touchlite Tm Message Waiting Feature

    MESSAGE WAITING FEATURE The 3002CID telephone is equipped to support Neon or LED Message Waiting Systems: . The Message Waiting System (MW) is pre-set to the LED position. When a Message Waiting (MW) signal is received from the PBX or your local telephone provider, the MW signal lights the red indicator located on the telephone.

  • Page 23: Programming

    TouchLite FEATURE PROGRAMMING FEATURE DESCRIPTION TouchLite is a new innovation that integrates the visual message waiting lamp and a speed dial button, all in one. It allows easy access for guests to retrieve messages. The message-waiting lamp illuminates to notify the guest that a message is waiting. A simple press of the red TouchLite key connects the guest to the message center or front desk.
  • Page 24 PROGRAMMING SPEED DIAL FEATURE DESCRIPTION Depending on your model 3002CID configuration, either 5 or 10 phone numbers can be stored into speed dial memory for automatic dialing of frequent phone numbers. Each location can store up to 24 digits. Programming Speed Dial Memory 1.
  • Page 25 This Page has been intentionally left blank.
  • Page 26 PROGRAMMING PAUSE Programming A Pause into Memory A multiple of 3.6 second pauses can be programmed into the speed dial memory. This function allows the user to delay the dialing pattern of a number. This function may be required for accessing line features provided by your telephone system or local telephone company.

  • Page 27: Operation

    RING ER/HOL D M UTE SPEAKER HOLD LINE1 LINE2 The 3002CID telephone is equipped with visual LED indicators to show the current status of the line. Figure 1 They will illuminate as follows: IN US E RING ER/HOL D MUTE...
  • Page 28 LINE SELECTION KEYS The 3002CID feature state-of-the art “soft” key technology. Line 1 is designed as the primary line. When calls are answered or placed, a simple lift of the handset (or activate the speakerphone) will obtain line 1. Pre-pressing the line 1 key is NOT required on an incom- ing call.
  • Page 29 OPERATION USING THE HOLD FEATURE The “Hold” key is used to place a caller on hold. To use, simply press the “Hold” key. The line key will illuminate solid RED IN USE RINGER/HOLD indicating that the line is on hold. LINE1 MUTE SPEAKER...
  • Page 30 OPERATION USING THE MUTE FEATURE A “Mute” key is provided to allow privacy during a background conversation. When the “Mute” key is activated, the microphones in the handset and the speakerphone are disabled. When the IN USE RINGER/HOLD “Mute” feature is activated, the caller will not hear your voice. HOLD LINE1 LIN E2...
  • Page 31 OPERATION USING THE CONFERENCE KEY The “Conference” key is used to establish a 3- way conversation. The conference feature is activated by a “soft” key that will automatically reset when hanging up. FOR MESSAGES A 3-way “Conference” call can be established while using either the hand- set or Speakerphone.
  • Page 32 12 - 00 DATE TIME The 3002CID is equipped with a high quality speakerphone feature to allow for hands free operation. To use, simply press the “Speaker” key when placing or answering a call. The telephone line will activate Display is idle, on-hook status.
  • Page 33 OPERATION FLASH KEY The Flash function allows the user to dial a timed line break in the sequence of the dialing patterns when using the speed dial keys. This function may be required for accessing line features provided by your telephone system or local telephone company. The FLASH function is used to access PBX features or Telco line features such as Call Waiting.
  • Page 34 OPERATION REDIAL / PAUSE KEY (SUBMERGED) The “Redial” key is used to automatically redial the last FOR MESSAGES number that was dialed from the keypad. PRESS HERE To use: 1. Lift the handset. REDIAL /PAUSE 2. Press the “REDIAL” key. 3.
  • Page 35 OPERATION HANDSET VOLUME CONTROL The 3002CID telephone is equipped with an ADA compliant handset volume control located on the face of the phone. When the “Volume” key is pressed, the volume of the handset receiver is increased by 12-15 decibels.
  • Page 36 OPERATION USING THE DATA PORT The 3002CID telephone is equipped with a convenient port on the right side of the base unit. This modular receptacle is used to plug in any standard telephone device such as a computer modem, answering machine or fax machine.

  • Page 37: Care And Maintenance

    CARE AND MAINTENANCE Keep the telephone dry. If it gets wet, wipe it dry immediately. Liquids might contain minerals that can corrode the electronic circuits. Use and store the telephone only in normal temperature environments. Temperature extremes can shorten the life of electronic devices, damage batteries, and distort or melt plastic parts.

  • Page 38: Service

    719-638-8815 www.telematrixusa.com Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair. In the unlikely event that a factory repair be necessary: 1. Include a brief description of the trouble that you are experiencing.

  • Page 39: Warranty

    3. This warranty is good only in the United States Of America and Canada and Europe. 4. The cost and risk of loss or damage for sending the phone to TeleMatrix will be borne by you TeleMatrix will pay to return the repaired phone to you.

Table of Contents