Table of Contents
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Table of Contents
Troubleshooting
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Summary of Contents for Arris VAP3400
- Page 1 VAP3400/3402 802.11ac Wireless Video Access Point...
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Page 2: Table Of Contents
Copyright ©ARRIS Enterprises, LLC, 2016 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. -
Page 3: Installation And Overview
The VAP3400/3402 operates via two (or more) integrated units. You’ll dedicate one unit as the Access Point and the other unit (or units) as its Client. When you connect a VAP to your home gateway, it auto-configures as an Access Point. -
Page 4: About This Manual
This manual provides you with instructions on how to install your VAP3400/3402. ARRIS designed the VAP3400/3402 to install and integrate easily with your set-top box and home network. If you encounter any difficulties during the installation process, refer to the Troubleshooting section at the end of this manual. -
Page 5: Front Panel
Installation and Overview Front Panel The LED behavior on the front panel of the VAP3400/3402 behaves slightly differently when configured as an Access Point or as a Client. The following table explains the VAP status by the LED behavior. Configured as an Access Point Configured as a Client... - Page 6 Solid Green: Device is configured as an AP . Solid Blue: Device is configured as an AP . Establishes secure wireless connection to Establishes secure wireless connection to Button your home network. your home network VAP3400/3402 802.11ac Wireless Video Access Point • User Guide...
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Page 7: Rear Panels
Note: When utilizing two ports (VAP3402 only), do not connect both Ethernet ports to your gateway. Power Jack Provides power to the VAP . Power Switch Turns the VAP on or off. VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... -
Page 8: Installing Your Vap3400/3402 (Dual Units)
Do not connect both Ethernet ports to your gateway. Only one connection between gateway and VAP allowed Wait until the Operational Mode/WPS Status LED is solid green (approximately 1-2 minutes). VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... -
Page 9: Step 2: Install The Client
After applying power, check that the 2 Ethernet port LEDs are (1) solid green and (2) blinking yellow. Wait until the Operational Mode/WPS Status LED is solid blue (approximately 1-2 minutes). The devices come Pre-Paired, so they will automatically establish secure communication with no further interaction required. VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... - Page 10 Access Point. If the LED continues flashing or fast flashing blue/green, it indicates the unit has experienced an error; refer to the Troubleshooting section. VAP3400/3402 802.11ac Wireless Video Access Point • User Guide...
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Page 11: Troubleshooting
WPS button. The LED may continue flashing in a different pattern, rapidly blinking for 1 second and then resting briefly before blinking again. If this occurs, wait 1 to 2 minutes and then press the WPS button again. VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... -
Page 12: Troubleshooting
Cannot configure VAP unit as a This may indicate that your gateway is not connected to your service provider’s network. Client If you experience this problem, contact your service provider for assistance VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... -
Page 13: Safety And Compliance
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are afixed to this equipment. • Comply with all instructions that accompany this equipment. VAP3400/3402 802.11ac Wireless Video Access Point • User Guide... - Page 14 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: VAP3400/3402 802.11ac Wireless Video Access Point • User Guide...
- Page 15 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC CAUTION: Any changes or modiications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
- Page 16 ARRIS Enterprises, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the VAP3400/3402 complies with 47 CFR Parts 2 and 15 of the FCC Rules as Class B digital devices. These devices comply with Part 15 of FCC Rules. Operation of these devices is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference that may cause undesired operation.
- Page 17 FCC CERTIFICATION The VAP3400/3402 contains a radio transmitter and accordingly has been certiied as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with an FCC ID and the FCC logo.
- Page 18 MHF PLUG (1) Mag.Layers -A8-A006-00120 MHF PLUG (2) Airgain - N5X20SC-PK1-G65U MHF PLUG -0.1 (2)Airgain - N5X20SC-PK1-G65U MHF PLUG -0.1 (2)Airgain - N5X20SC-PK1-G100U MHF PLUG -0.1 (2)Airgain - N5X20SC-PK1-G100U MHF PLUG -0.1 VAP3400/3402 802.11ac Wireless Video Access Point • User Guide...
- Page 20 ARRIS Enterprises, Inc., 3871 Lakeield Drive, Suwanee, GA 30024 597532-001-b 05/2016...
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Questions and answers
cannot get sound signal on my vap3400
To fix a sound signal issue on your Arris VAP3400, follow these steps:
1. Move the VAP3400 closer to the set-top box.
2. Unplug the VAP3400 and plug it back in.
3. If the issue continues, call 1.800.SASKTEL (1.800.727.5835) for technical support.
This answer is automatically generated