Sunbeam EM4300 User Manual page 25

Troubleshooting Guide
PROBLEM
Espresso tastes
burnt
Coffee is too
cold
No steam from
the Steam Wand
Not enough
froth when
texturing
Pump makes an
unusually noise
If this guide does not solve your query, contact Sunbeam Customer Care.
Possible Cause
Type of coffee being used.
Using steam function just
before pouring an espresso
shot.
Milk may not be heated
enough.
Steam Wand Tip is blocked.
No water in the Water
Reservoir.
Milk may not be fresh.
Milk temperature is too
warm.
Type of Jug being used.
Milk has been boiled.
The milk is making bubbles
rather than micro-foam.
Milk is not taking in enough
air.
No water in reservoir.
Water Reservoir not correctly
positioned.
Red Plug from the packaging
may still be inserted.
Details are on the back page.
What To Do
Try different brands of coffee.
Allow time for the thermoblock to
purge steam and cool down before
pouring a shot of espresso.
The STEAM LIGHT should have
finished flashing & the READY LIGHT
should be fully illuminated.
Ensure that milk is heated properly
during texturing, but be sure not to
heat too much and boil the milk.
See Milk Texturing Section pages 12-13.
See Care & Cleaning, pages 18-19.
Fill reservoir with water. Run Hot
Water through the Steam Wand to
ensure water flows.
Ensure the milk being used is fresh.
Ensure you start texturing with milk
that is around 4°C.
For best texturing results use a
chilled Stainless Steel Milk Jug.
Start again with fresh, chilled milk.
Heat till the Jug can only be held for
approximately 3 second, 60-65°C.
Ensure the Steam Wand Tip is
positioned correctly. It should be just
below the surface of the milk.
Tap the Jug on the benchtop when
finished to release larger trapped air
bubbles.
Keep the Steam Wand Tip just under
the surface of the milk. This will help
to introduce air to the milk to create
micro-foam.
Fill the Water Reservoir.
Place the Water Reservoir firmly into
the back of the unit.
Remove the red Plug found at the
base of the Water Reservoir.
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