Widex U-XP User Instructions
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Widex U-XP User Instructions

Widex U-XP User Instructions

Widex unique family in-the-ear
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WIDEX UNIQUE
USER INSTRUCTIONS
THE WIDEX UNIQUE™ FAMILY
U-XP model
In-the-ear

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Summary of Contents for Widex U-XP

  • Page 1 WIDEX UNIQUE USER INSTRUCTIONS THE WIDEX UNIQUE™ FAMILY U-XP model In-the-ear...
  • Page 2 Your Widex® hearing aid To be filled out by the hearing care professional) Vent: Short Full length None Your hearing aid series:...
  • Page 3 PROGRAM Universal Audibility Extender Quiet Audibility Extender Transport Audibility Extender Urban Audibility Extender Party Audibility Extender Music Audibility Extender Audibility Extender Audibility Extender SPECIAL PROGRAMS Audibility Extender...
  • Page 4 PROGRAM Phone Audibility Extender SMARTTOGGLE PROGRAMS Zen+ Audibility Extender NOTE Read this booklet carefully before your start using your hearing aid.

  • Page 5: Table Of Contents

    CONTENTS YOUR WIDEX HEARING AID..............7 Welcome to Widex..................7 Important safety information.................9 THE HEARING AID................. 12 Indications for use..................12 Intended use....................13 The battery...................... 13 Sound signals....................18 How to tell right from left................20 Turning the hearing aid on and off...............21 Putting on and removing your hearing aid..........
  • Page 6 The wax guard....................41 ACCESSORIES..................47 TROUBLESHOOTING................49 Troubleshooting.................... 49 REGULATORY INFORMATION............... 58 FCC and IC statements and EC directives...........58 SYMBOLS....................64...

  • Page 7: Your Widex Hearing Aid

    Your Widex Hearing Aid Welcome to Widex Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.
  • Page 8 Your hearing aid at a glance 1. Microphone openings 2. Battery compartment lid (on/off function) 3. Nail grip 4. Sound outlet 5. Widex wax guard 6. Vent (optional)

  • Page 9: Important Safety Information

    Important safety information Read these pages carefully before you begin using your hearing aid. ● Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections. ● Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection.
  • Page 10 ● Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream. ● Do not dry your hearing aid in a microwave oven - this will ruin it. ● Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.
  • Page 11 Your hearing instruments should be stored and transported with- in the temperature and humidity ranges of -20°C to +40°C (-4°F to 104°F) and 10%-95% rH. Storage and transportation up to 60°C (140°F) with 10%-95% rH can be accepted in shorter periods (duration of max. of 2 weeks). Your hearing instruments are designed to operate from 0°C (32°F) to 50°C (122°F).

  • Page 12: The Hearing Aid

    The hearing aid Indications for use The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professio- nals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.

  • Page 13: Intended Use

    Intended use The hearing aids are intended as air conduction amplification de- vices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in quiet.
  • Page 14 NOTE Check that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected. Dispose of used batteries as indicated on the packaging and take note of the expiry date.
  • Page 15 Low battery indication When the battery is flat, a sound signal will play. If the battery drains suddenly there may however be no warning. We recom- mend carrying a spare battery with you wherever you go. Changing the battery To change the battery, do as follows: Use the nail grip to gently swing the battery door open and re- move the old battery.
  • Page 16 Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it ‘breathe’ for 60 sec- onds.
  • Page 17 Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, remove the battery.

  • Page 18: Sound Signals

    NOTE: Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery. Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed programs. These sounds may be spoken messages or tones, depending on your needs and preferences.
  • Page 19 Program 1 Message/one short beep Program 2 Message/two short beeps Program 3 Message or three short beeps Program 4 Message/one short and one long beep Program 5 Message/one long beep and two short beeps Zen+ Message/tone Ask your hearing care professional to turn these sounds signals off if you don't need them.

  • Page 20: How To Tell Right From Left

    Your hearing care professional can turn on a feature in your hear- ing aid that warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear. How to tell right from left The hearing aid for your right ear has a red mark.

  • Page 21: Turning The Hearing Aid On And Off

    Turning the hearing aid on and off To turn the hearing aid on, close the battery lid and push it up- wards. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function.
  • Page 22 To turn off the hearing aid, push the battery lid downwards. NOTE You can also cup the hearing aid in your hand to verify that it is turned on. If it's on, it will whistle. Don't forget to turn off the hear- ing aid when it is not in use.

  • Page 23: Putting On And Removing Your Hearing Aid

    Putting on and removing your hearing aid To put on your hearing aid: Close the battery cover completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance.
  • Page 24 Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable.
  • Page 25 Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful.
  • Page 26 NOTE If the hearing aid doesn't feel comfortable, or if it doesn't fit proper- ly, causing irritation, redness or the like, contact your hearing care professional.
  • Page 27 Removing the hearing aid Hold the hearing aid with your thumb and forefinger and pull carefully.

  • Page 28: Sound Adjustment

    NOTE If you find it difficult to take out the hearing aid, move it carefully from side to side. Sound adjustment Your hearing aid adjusts the sound automatically according to your sound environment. If you have a remote control, you can also adjust the sound man- ually to achieve more comfort or more audibility, depending on your needs and preferences.
  • Page 29 Each time you operate the volume control, you will hear a beep- tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone. To mute your hearing aid do as follows: ●...

  • Page 30: Programs

    Programs Program Universal For everyday use Quiet Special program for listening in quiet environments Transport For listening in situations with noise from cars, trains, etc. Urban For listening in situations with chang- ing sound levels (in supermarkets, noisy workplaces or similar) Party For listening in situations with many people talking at the same time...
  • Page 31 Program Music For listening to music With this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system) This program is a combination of the hearing aid's microphone and the tel- ecoil.
  • Page 32 Program Phone This program is designed for listening to phone conversations SMARTTOGGLE PRO- GRAMS Zen+ This program is similar to Zen but al- lows you to listen to different types of tones or noise Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature.
  • Page 33 Changing programs To change programs, simply push the program key on your re- mote control. Zen+ To access this program, press and hold the program key for more than one second. A quicker press then allows you to cycle through the available Zen styles. To exit the program, press and hold down the program key for more than one second.

  • Page 34: Cleaning

    Cleaning Tools You will receive the following cleaning tools with your hearing aid. Use them as indicated in the Cleaning section. 1. Cloth 2. Brush 3. Long wax removing tool 4. Short wax removing tool 5. Battery magnet Cleaning the hearing aid Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.
  • Page 35 The hearing aid Just wipe it with the a soft cloth (for example the cloth you re- ceived from your hearing care professional). The sound outlet...
  • Page 36 Remove any visible earwax from around the sound outlet with the small brush or cloth. Never try to clean the wax guard. NOTE If you can't clean the sound outlet, contact your hearing care pro- fessional. Never insert anything into the sound outlet as this can ru- in your hearing aid.
  • Page 37 Open the battery lid and turn the hearing aid so the lid is facing downwards (see illustration). Guide the short wax removing tool (no. 4 ) through the micro- phone openings on the lid from the inside (see illustration). NOTE If you suspect that earwax or dirt has got into the microphone in- side the hearing aid, contact your hearing care professional.
  • Page 38 Clean the vent every day by passing the long wax removing tool (no. 4) all the way through the vent.
  • Page 39 Leave the hearing aid open to ventilate it. NOTE It is important for the performance of your hearing aid that you keep the vent clean and free of earwax, dirt and the like. Clean it every day after use and consult your hearing care professional if the vent is blocked.
  • Page 40 Dry your hearing aid quickly if it gets wet, or if you perspire heav- ily. Some people use a special dehumidifier like Widex Dry-Go to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.

  • Page 41: The Wax Guard

    The wax guard The Widex wax guard helps to protect the hearing aid against earwax. Always use Widex wax guards with your hearing aid. Otherwise the guarantee for your hearing aid will be void. Changing the wax guard Open the wax guard case as il-...
  • Page 42 The wax guard consists of the following parts: 1. Removal hook 2. New wax guard Insert the removal hook into the used wax guard.
  • Page 43 Keep the holder at a right angle. Pull the used wax guard straight out.
  • Page 44 Insert the new wax guard into the opening of the sound outlet and press it gently.
  • Page 45 Pull the holder straight out. Ask your hearing care professional about how often you should change the wax guard.
  • Page 46 ● The wax guard is for one-time use only and is not intended to be cleaned. ● If the wax guard fits loosely, discard it and use a new one. ● If the wax guard falls off inside your ear, contact your doctor or hearing care professional to have it removed.

  • Page 47: Accessories

    Accessories You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional. Name RC-DEX remote control TV-DEX for listening to TV and audio PHONE-DEX* for easy landline use FM+DEX for streaming audio and FM signals T-DEX...
  • Page 48 Name UNI-DEX for connecting hearing aids to mobile phones CALL-DEX for easy wireless connection to mobile phones COM-DEX for wireless connection to mobile phones and other devices via bluetooth Accessories *Available in some countries only.

  • Page 49: Troubleshooting

    Troubleshooting Troubleshooting These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional. Problem Possible cause Solution The hearing aid is It is not turned on Make sure the bat- completely silent...
  • Page 50 Problem Possible cause Solution The battery does Insert a new battery not work in the hearing aid The sound outlet is See the cleaning sec- blocked tion The microphone See the cleaning sec- opening is blocked tion The hearing aid The sound outlet is See the cleaning sec- volume is not...
  • Page 51 Problem Possible cause Solution Your hearing may Contact your hearing have changed care professional/ doctor The hearing aid Your ear is blocked Contact your doctor whistles continu- by earwax ously It is not correctly Take it out and rein- placed in your ear sert it canal It fits loosely in...
  • Page 52 Problem Possible cause Solution The hearing aid is It is not correctly Consult your hearing uncomfortable to placed in your ear care professional wear canal. It does not fit your Contact your hearing ear properly care professional...
  • Page 53 Problem Possible cause Solution Your outer ear or It is important that ear canal is sore first-time users only wear the hearing aid for short periods of time at the begin- ning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness contin- ues, contact your hearing care profes-...
  • Page 54 Problem Possible cause Solution Your hearing aids The connection be- Turn them off and on are not working in tween the hearing again synchrony aids is lost...
  • Page 55 Problem Possible cause Solution The hearing aids do not respond The device is used Move the device with a correspond- beyond the trans- closer to the hearing ing change in vol- mission range aids ume or program to the device Strong electro- Move away from magnetic interfer-...
  • Page 56 Problem Possible cause Solution Check with your hearing care profes- sional to make sure device is matched with the hearing aids...
  • Page 57 Problem Possible cause Solution You hear “inter- rupted” speech The battery in one Replace battery in (on and off) from of the hearing aids one or both hearing the hearing aids or has expired aids no speech (muted) from the transmit- ting hearing aid.

  • Page 58: Regulatory Information

    Regulatory information FCC and IC statements and EC directives FCC and IC statements FCC ID: TTY-UXP IC: 5676B-UXP Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 59 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency ener- gy and, if not installed and used in accordance with the instruc- tions, may cause harmful interference to radio communications.
  • Page 60 Changes or modifications to the equipment not expressly ap- proved by Widex could void the user’s authority to operate the equipment. Industry Canada Statement / Déclaration d’industrie Canada...
  • Page 61 Under Industry Canada regulations, this radio transmitter may on- ly operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotrop- ically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
  • Page 62 Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par In- dustrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équiva- lente (p.i.r.e.) ne dépasse pas l’intensité...
  • Page 63 Directive 1999/5/EC Hereby, Widex A/S declares that this U-XP is in compliance with the essential requirements and other relevant provisions of Direc- tive 1999/5/EC. A copy of the Declaration of Conformity according to 1999/5/EC can be found at: http://widex.com/doc...

  • Page 64: Symbols

    Symbols Symbols Symbols commonly used by Widex A/S in medical device label- ling (labels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be...
  • Page 65 Symbol Title/Description Catalogue number The product’s catalogue (item) number. Consult instructions for use The user instructions contain important cautionary information (warnings/precautions) and must be read before using the product. Warning Text marked with a warning symbol must be read before using the product.
  • Page 66 Symbol Title/Description WEEE mark “Not for general waste” When a product is to be discarded, it must be sent to a designated collection point for recycling and re- covering to prevent to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.
  • Page 67 Symbol Title/Description RCM mark The product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand market. Interference Electromagnetic interference may occur in the vicini- ty of the product.
  • Page 68 WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com 95140319001 Manual no.: Issue: 2015-08-17...

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