Widex UNIQUE series User Instructions
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Widex UNIQUE series User Instructions

Widex UNIQUE series User Instructions

U-cic/u-cic-m model completely-in-canal
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WIDEX UNIQUE
USER INSTRUCTIONS
THE WIDEX UNIQUE™ FAMILY
U-CIC/U-CIC-M model
Completely-in-canal

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  • Page 1 WIDEX UNIQUE USER INSTRUCTIONS THE WIDEX UNIQUE™ FAMILY U-CIC/U-CIC-M model Completely-in-canal...
  • Page 2 YOUR WIDEX® HEARING AID (To be filled out by the hearing care professional) Vent:  Short  Full length  None  CIC  CIC-M Your hearing aid series: PROGRAMS  Universal  Audibility Extender  Quiet  Audibility Extender ...
  • Page 3 NOTE The CIC-M is not a wireless hearing aid, which means that the hearing aids cannot communicate with each other or with any accessory. Consequently, you cannot adjust the sound and you will only have one listening program. NOTE The program names in the table are the default names. If you have chosen to use some of the other names available, write the new names in the table.

  • Page 4: Table Of Contents

    CONTENTS YOUR HEARING AID...................6 Welcome......................6 Important safety information.................7 THE HEARING AID..................9 Indications for use................... 9 Intended use.....................9 The battery....................... 9 Sound signals....................11 How to tell right from left................12 Turning the hearing aid on and off...............12 Putting on and removing your hearing aid..........13 Sound adjustment..................14 Programs......................
  • Page 5 FCC and IC statements..................48 EC directives....................51 SYMBOLS....................52...

  • Page 6: Your Hearing Aid

    YOUR HEARING AID Welcome Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid. NOTE Your hearing aid and its accessories may not look exactly as illustrated in this booklet.

  • Page 7: Important Safety Information

    Important safety information Read these pages carefully before you begin using your hearing aid. Hearing aids and batteries can be dangerous if swallowed or used im- properly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact a doctor immediately and the 24 Hour National Button Battery Ingestion Hotline at (202) 625-3333.
  • Page 8 Storage and transportation up to 60°C (140°F) with 10%-95% rH can be accepted in shorter periods (duration of max. of 2 weeks). Your hearing aids are designed to operate from 0°C (32°F) to 50°C (122°F). For more information about your hearing aids, visit: www.widex.com.

  • Page 9: The Hearing Aid

    THE HEARING AID Indications for use The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiol- ogists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation and tinnitus management.
  • Page 10 NOTE Check that the battery is completely clean and free of any residue before insert- ing it in the hearing aid. Otherwise your hearing aid may not function as expec- ted. Never attempt to recharge your hearing aid batteries, as they could ex- plode.

  • Page 11: Sound Signals

    Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hear- ing aid for a few days, remove the battery. NOTE Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery.

  • Page 12: How To Tell Right From Left

    Lost partner (Only available in 440-series) Your hearing care professional can turn on a feature in your hearing aid that warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear. How to tell right from left The hearing aid for your right ear has a red mark.

  • Page 13: Putting On And Removing Your Hearing Aid

    Putting on and removing your hearing aid To put on your hearing aid: Close the battery cover completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resist- ance. Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable.

  • Page 14: Sound Adjustment

    Sound adjustment Your hearing aid adjusts the sound automatically according to your sound environment. If you have a remote control, you can also adjust the sound manually to ach- ieve more comfort or more audibility, depending on your needs and prefer- ences.

  • Page 15: Programs

    Programs PROGRAMS Universal For everyday use Quiet Special program for listening in quiet environ- ments Transport For listening in situations with noise from cars, trains, etc. Urban For listening in situations with changing sound levels (in supermarkets, noisy workplaces or sim- ilar) Party For listening in situations with many people talk-...
  • Page 16 SMARTTOGGLE PRO- GRAMS Zen+ This program is similar to Zen but allows you to listen to different types of tones or noise NOTE The program names in the table are the default names. If you have chosen to use some of the other names available, write the new names in the table. That way you will always know which programs you have in your hearing aids.
  • Page 17 The Zen program Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the background. The Zen program may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds. Or, it may be used with amplification so that both the surrounding sounds and the gener- ated sounds (fractal tones and noise) are heard together.
  • Page 18 that is programmed by a licensed hearing healthcare professional (audiolo- gists, hearing aid specialists, otolaryngologists) who is trained in tinnitus management. Directions for use The Zen program can be activated with a simple push of the program but- ton on the hearing aid (or on the remote control). Depending on how your hearing care professional has set up the program, you can access the Zen program by a "short-press"...
  • Page 19 tinnitus management. A tinnitus management program should include a complete audiological evaluation, tinnitus diagnosis, counseling, use of proper amplification and/or sound therapy tools. Prior to any tinnitus management program, it is advisable that you seek medical attention to exhaust any medical or surgical treatment options. Use your hearing aid and the Zen program according to the directions and schedule recommended by your hearing care professionals.
  • Page 20 Risks There are no known risks or side effects associated with the use of the Zen program. However, consistent with our recommendations on the use of conventional hearing aids, stop using the hearing aids (and the Zen pro- gram) and seek attention from your hearing care professional if any of the following symptoms are noted: ●...

  • Page 21: Cleaning

    CLEANING Tools You will receive the following cleaning tools with your hearing aid. 1. Cloth 2. Brush 3. Long wax removing tool 4. Short wax removing tool 5. Battery magnet 2. 3. 4. 5. Cleaning the hearing aid Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.
  • Page 22 NOTE If you can't clean the sound outlet, contact your hearing care professional. Never insert anything into the sound outlet as this can ruin your hearing aid. The microphone openings Open the battery lid and turn the hearing aid so the lid is facing downwards (see illustration).

  • Page 23: The Wax Guard

    Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex Dry-Go to help keep their hear- ing aids dry and clean. Ask your hearing care professional if this is right for you.
  • Page 24 Insert the removal hook into the used wax guard. Keep the holder at a right angle. Pull the used wax guard straight out.
  • Page 25 Insert the new wax guard into the opening of the sound outlet and press it gently. Pull the holder straight out. Ask your hearing care professional about how often you should change the wax guard. The wax guard is for one-time use only and is not intended to be cleaned. If the wax guard fits loosely, discard it and use a new one.

  • Page 26: Accessories

    ACCESSORIES You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care pro- fessional. Name RC-DEX remote control TV-DEX for listening to TV and audio PHONE-DEX for easy landline use FM+DEX for streaming audio and FM signals UNI-DEX...

  • Page 27: Troubleshooting

    TROUBLESHOOTING These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hear- ing care professional. Problem Possible cause Solution The hearing aid is com- It is not turned on Make sure the battery is pletely silent...
  • Page 28 Problem Possible cause Solution The hearing aid whis- Your ear is blocked by Contact your doctor tles continuously earwax It is not correctly Take it out and reinsert it placed in your ear ca- It fits loosely in your Contact your hearing care ear canal professional The hearing aid is un-...
  • Page 29 Problem Possible cause Solution Your hearing aids are The connection be- Turn them off and on again not working in syn- tween the hearing aids chrony is lost The hearing aids do a. The device is used a. Move the device closer to not respond with a beyond the transmis- the hearing aids...

  • Page 30: Regulatory Information

    REGULATORY INFORMATION The following Table summarizes the technical details of the WidexLink tech- nology as it is implemented in the UNIQUE™ hearing aids. Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Antenna Inductive anten- Inductive an- Inductive an- Embedded type tenna tenna ceramic an- tenna...
  • Page 31 Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Range < 1 m remote < 1 m remote < 30 cm be- < 10 m be- unit to hearing unit to hearing tween hearing tween PC aid and TM- and NOAH- < 30 cm be- link tween hearing aids or Hearing...
  • Page 32 Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Protocol Random Access Random Ac- Random Ac- Packet- – no collision cess – no colli- cess – no colli- based proto- avoidance sion avoid- sion avoidance col, time ance divided; se- cure Serial Port Profile (SPP) * Bluetooth specification v2.0 + EDR published by the Bluetooth Special In-...
  • Page 33 Synchronization of listening programs between hearing aids – The same lis- tening program is used in both hearing aids when one is changed by the user. Surveillance of partner hearing aid – The hearing aid(s) will signal an alert (“partner check”) when a hearing aid battery has expired, or that one of the hearing aids has fallen off.
  • Page 34 Modulation: FSK Radiated output power: 29 pW / -75 dBm Magnetic field strength: -54 dBμA/m @ 10 m Duty Cycle: < 5 % (averaged over 1 hour of operation) Simplex or semi duplex capability The radio receiver in the UNIQUE™ series hearing aid is using the same fre- quency and bandwidth as the transmitter.
  • Page 35 A built-in pairing table which specifies valid and legitimate pairing among units A proprietary Widex communication protocol which checks the package numbers during each transmission. A Cyclic Redundancy Check (CRC) to check data validity and correct errors. Guidance and manufacturer’s declaration...
  • Page 36 Electromagnetic emissions The UNIQUE™ series hearing aids are intended for use in the electromagnet- ic environment specified below. The customer or the user of a UNIQUE™ ser- ies hearing aid should assure that it is used in such an environment. Emissions test Compli- Electromagnetic environment - guidance ance...
  • Page 37 The UNIQUE™ series hearing aids are intended for use in the electromagnet- ic environment specified below. The customer or the user of a UNIQUE™ ser- ies hearing aid should assure that it is used in such an environment. Immunity Test IEC 60601 Compliance Electromagnetic...
  • Page 38 Immunity Test IEC 60601 Compliance Electromagnetic Test level level environment – guidance Surge ± 1 kV line(s) to line(s) applicable *) applicable *) 61000-4-5 ± 2 kV line(s) to earth applicable *) Voltage dips, short <5 % UT interruptions and (>95 % dip applicable *) applicable *)
  • Page 39 Immunity Test IEC 60601 Compliance Electromagnetic Test level level environment – guidance Power frequency 3 A/m 3 A/m Power frequency (50/60 Hz) mag- magnetic fields netic field should be at levels characteristic of a 61000-4-8 typical location in a typical commercial or hospital environ- ment NOTE UT is the a.c.
  • Page 40 Portable and mobile RF communications equip- ment should be used no closer to any part of the UNIQUETM series hear- ing aid, including cables, than the recommended separation distance cal- culated from the equa- tion applicable to the fre- quency of the transmit- ter.
  • Page 41 Immunity Test IEC 60601 Compliance Electromagnetic environ- Test level level ment – guidance Where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer and d is the recommen- ded separation distance in meters (m).
  • Page 42 NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies. NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, ob- jects and people. a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur ra- dio, AM and FM radio broadcast and TV broadcast cannot be predicted the- oretically with accuracy.
  • Page 43 bile RF communications equipment (transmitters) and the UNIQUE™ hear- ing aids as recommended below, according to the maximum output power of the communications equipment. Rated maximum Separation distance according to frequency of trans- output power of mitter (m) transmitter (W) 150 kHz to 80 80 MHz to 800 800 MHz to 2.5...
  • Page 44 For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.
  • Page 45 EMC emission Medical electrical equipment. 60601-1-2:2007 Immunity, RF General requirements for basic safety *adapted proto- and ESD and essential performance. Electromagnetic compatibility. EN 301 489-3 Immunity, RF Standard for Low Power Transmitters in V1.6.1 and ESD the frequency range 9 kHz – 40 GHz IEC 60118- Immunity International Product std.
  • Page 46 (i) Visible congenital or traumatic deformity of the ear. (ii) History of active drainage from the ear within the previous 90 days. (iii) History of sudden or rapidly progressive hearing loss within the previous 90 days. (iv) Acute or chronic dizziness. (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.
  • Page 47 Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.
  • Page 48 the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss. FCC and IC statements FCC ID: TTY-UCIC IC: 5676B-UCIC Federal Communications Commission Statement This device complies with part 15 of the FCC Rules.
  • Page 49 vision reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. —...
  • Page 50 This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Conformément à...
  • Page 51 EC directives Directive 1999/5/EC Hereby, Widex A/S declares that these U-CIC, U-CIC-TR, U-CIC-M and U- CIC-M-TR are in compliance with the essential requirements and other rele- vant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity according to 1999/5/EC can be found at: http://www.widex.com/doc...
  • Page 52 SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (la- bels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.
  • Page 53 Symbol Title/Description CE mark The product is in conformity with the requirements set out in Eu- ropean CE marking directives. RCM mark The product complies with electrical safety, EMC and radio spec- trum regulatory requirements for products supplied to the Aus- tralian or New Zealand market.
  • Page 56 WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.: 9 514 0315 041 #03 9 514 0315 041 #03 CIB number: CIB346/0117 Issue: 2017-01...

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