Elo Touch Solutions PayPoint User Manual page 13

Receipt printer does not print text on
the receipt paper
Poor receipt printing quality
Receipt printer does not run when it's
supposed to
MSR does not read card properly
Cash drawer doesn't open
User Manual – 2D Barcode
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Ensure that the thermal receipt paper is installed in the
printer in the proper orientation.
Note: Only one side of the thermal paper is coated with
the dye that changes color when heated. This is the side
that will need to contact the printer thermal head.
Refer to Chapter 8 for more information on how to
properly install the thermal receipt paper in the receipt
printer.
OR
Try and restart the register.
Poor receipt printing quality may be due to the use of poor
quality thermal paper. Refer to Chapter 8 for more
information on recommended thermal paper for the Elo
PayPoint Register receipt printer.
Push the receipt head release button, lift receipt printer
head cover, and check that there is no paper jam. Clear
any paper jam.
The MSR may not function properly when dirty. Use MSR
cleaning cards (purchasable in some office supply stores).
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.
UM600184 Rev. A, page 12 of 26