HP Z8 G4 Maintenance And Service Manual
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HP Z8 G4 Maintenance And Service Manual

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Maintenance and Service Guide
HP Z8 G4 Workstation

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Summary of Contents for HP Z8 G4

  • Page 1 Maintenance and Service Guide HP Z8 G4 Workstation...
  • Page 2 AMD is a trademark of Advanced Micro Devices, of the HP End User License Agreement (EULA). If Inc. Bluetooth is a trademark owned by its you do not accept these license terms, your sole proprietor and used by HP Inc.
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................................... 1 Standard configuration features ............................1 Front panel components ................................. 2 Left-side components ................................4 Rear panel components ................................5 2 Illustrated parts catalog ................................... 6 Serial number location ................................6 Computer major components ..............................6 3 Routine care, SATA drive guidelines, and disassembly preparation ....................
  • Page 6 Right panel ....................................20 Power supply ..................................21 Access panel ................................... 22 Storage device ..................................23 Interior covers ..................................24 Rear fan ....................................25 Optical drive .................................... 26 Internal PCIe bracket ................................27 Memory fan ..................................... 28 I/O assembly ................................... 29 Front card guide and fans ..............................
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ................87 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ......... 87 Downloading Remote HP PC Hardware Diagnostics UEFI ............87 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ........................
  • Page 8 Using HP Recovery media to recover ..............92 Changing the computer boot order ............... 93 Removing the HP Recovery partition (select products only) ......93 Appendix A Battery replacement ................................94 Appendix B Statement of memory volatility ............................97 Current BIOS steps ................................. 97 Nonvolatile memory usage ..............................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. Standard configuration features...

  • Page 10: Front Panel Components

    Item Icon Component Power button Drive light Audio-out (headphone)/Audio-in (microphone) combo jack USB 3.x SuperSpeed port with HP Sleep and Charge USB 3.x SuperSpeed port USB Type-C ports (2) Memory card reader Optical drive NOTE: Refer to the illustration that most closely matches your computer. The computer model in the following image features the standard front input/output module.
  • Page 11 Item Icon Component Power button Drive light Audio-out (headphone)/Audio-in (microphone) combo jack USB 3.x SuperSpeed port with HP Sleep and Charge USB 3.x SuperSpeed ports (3) Memory card reader Optical drive Front panel components...

  • Page 12: Left-Side Components

    Left-side components Item Component Access panel handle Access panel lock Chapter 1 Product features...

  • Page 13: Rear Panel Components

    Rear panel components Item Icon Component Item Icon Component Power button PS/2 keyboard jack On: The computer is on. Blinking white: The hard drive is being accessed. Security cable slot PS/2 mouse jack Power connector (10) Audio-in (microphone) jack Serial port (11) Audio-out (headphone) USB 3.x SuperSpeed ports (6)

  • Page 14: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. [issue — email sent regarding serial number location] Computer major components Description...
  • Page 15 [2], and speaker [with cable]) Entry-level (includes audio-out [headphone]/audio-in [microphone] combo jack [with cable], drive light, memory card reader [select products only], power button [with cable], USB 3.x SuperSpeed port with HP Sleep and Charge, USB 3.x SuperSpeed ports [3], and speaker [with cable])
  • Page 16 HP Z Turbo Drive 512-GB Z8G4 SED Solid-State Drive Kit HP Z Turbo Drive 512-GB Z8G4 SED Solid-State Drive Kit HP Z Turbo Drive Quad Pro solid state drives for workstations: HP Z Turbo Drive Quad Pro 2×1-TB PCIe solid-state drive HP Z Turbo Drive Quad Pro 2×512-GB PCIe solid-state drive...
  • Page 17 Description HP Z Turbo Drive Quad Pro 256-GB solid-state drive Graphics cards: FirePro W2100 2GB graphics card NVIDIA Quadro P6000 24GB graphics card NVIDIA Quadro P5000 16GB graphics card NVIDIA Quadro P4000 8GB graphics card NVIDIA Quadro P2000 5GB graphics card...

  • Page 18: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 20: Recommended Materials And Equipment

    Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ●...

  • Page 21: Routine Care

    Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 22: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 23: Cables And Connectors

    140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Service considerations...

  • Page 24: Sata Hard Drives

    6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 25: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active...

  • Page 26: Top Cover

    Top cover Prepare the computer for disassembly (see Preparation for disassembly on page 17). Position the computer in the upright position with the right side toward you. Release the two tabs (1) on the rear panel from the computer. Swing the rear edge of the top cover (2) away from the computer. Remove the top cover (3).

  • Page 27: Front Bezel

    Front bezel Prepare the computer for disassembly (see Preparation for disassembly on page 17). Position the computer on its right side with the bottom toward you. Release the two tabs (1) on the bottom of the front bezel from the computer. Swing the bottom edge of the front bezel (2) away from the computer.

  • Page 28: Right Panel

    Right panel Prepare the computer for disassembly (see Preparation for disassembly on page 17). Position the computer with the right side toward you. Remove the two Torx15 M3.3×7.0 screws (1) that secure the right panel to the computer. Remove the right panel (2) by swinging the right edge away from the computer. Reverse this procedure to install the right panel.

  • Page 29: Power Supply

    Power supply Follow these steps to remove the power supply: Prepare the computer for disassembly (see Preparation for disassembly on page 17). Position the computer with the rear panel toward you. Press down and hold the power supply release latch (1). Remove the power supply (2) by sliding it out of the computer.

  • Page 30: Access Panel

    Access panel Prepare the computer for disassembly (see Preparation for disassembly on page 17). Position the computer with the left side toward you. Swing the access panel release latch (1) up. Use the access panel release latch to swing the top edge of the access panel (2) away from the computer. Remove the access panel (3) by lifting it straight up.

  • Page 31: Storage Device

    Storage device Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Release the drive cage door (1) by swinging it open. Remove the drive cage (2) from the computer. Separate the drive cage retention arms (1) from the storage device, making sure the retention pins (2) fully release from the device.

  • Page 32: Interior Covers

    Interior covers Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Position the computer on its right side with the bottom toward you. Use the interior upper cover release latch (1) to swing the interior upper cover (2) up and back until it rests at angle.

  • Page 33: Rear Fan

    Rear fan Follow these steps to remove the rear fan: Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Remove the interior upper cover (see Interior covers on page 24).

  • Page 34: Optical Drive

    Optical drive Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Remove the interior upper cover (see Interior covers on page 24). Disconnect the optical drive cables from the optical drive rear panel (1). Release the optical drive by lifting up on the drive release bar (2).

  • Page 35: Internal Pcie Bracket

    Internal PCIe bracket Follow these steps to remove the internal PCIe bracket: Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Remove the interior upper cover and interior lower cover (see Interior covers on page 24).

  • Page 36: Memory Fan

    Memory fan Follow these steps to remove the memory fan: Prepare the computer for disassembly (see Preparation for disassembly on page 17), and then remove the following components: Access panel (see Access panel on page Interior upper cover (see Interior covers on page Internal PCIe bracket (see Internal PCIe bracket on page Release the two retention clips (1) that secure the memory fan to the computer.

  • Page 37: I/O Assembly

    I/O assembly Follow these steps to remove the I/O assembly: Prepare the computer for disassembly (see Preparation for disassembly on page 17), and then remove the following components: Access panel (see Access panel on page Interior upper cover (see Interior covers on page Internal PCIe bracket (see Internal PCIe bracket on page Memory fan (see...
  • Page 38 Remove the I/O assembly (2). Reverse this procedure to install the I/O assembly. Chapter 4 Removal and replacement procedures...

  • Page 39: Front Card Guide And Fans

    Front card guide and fans Follow these steps to remove the front card guide and fans: Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 22). Remove the interior upper cover and interior lower cover (see Interior covers on page 24).

  • Page 40: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Follow these steps to remove the system board: Prepare the computer for disassembly (see Preparation for disassembly on page 17), and then remove the following components: Access panel (see Access panel on page Interior upper cover and interior lower cover (see Interior covers on page...
  • Page 41 Use the plastic handle (1) to slide the system board (2) away from the computer rear chassis, and then remove the system board. Reverse this procedure to install the system board. System board...

  • Page 42: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Follow these steps to remove the heat sink: NOTE: When replacing the heat sink, be sure that the processor (see Processor on page 35) is removed from the defective heat sink and installed on the replacement heat sink.

  • Page 43: Processor

    Processor NOTE: The processor spare park kit includes replacement thermal material. Follow these steps to remove the processor: Prepare the computer for disassembly (see Preparation for disassembly on page 17), and then remove the following components: Access panel (see Access panel on page Interior upper cover and interior lower cover (see Interior covers on page Heat sink (see...
  • Page 44 CAUTION: When installing the processor into the processor holder, make sure the corner of the processor with the triangle icon (1) is aligned with the corner of the processor holder with the triangle icon (2), and the notches (3) in the processor are aligned with the ribs (4) on the processor holder clips. When installing the processor and processor holder onto the heat sink, make sure the corner of the processor holder with the triangle icon (2) is aligned with the corner of the heat sink with the triangle icon (5).

  • Page 45: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...

  • Page 46: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light comes on to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 47: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 48 Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 49: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Create BIOS Administrator Lets you set and enable a BIOS administrator password, which includes the following privileges: Password ●...
  • Page 50 Table 5-2 Computer Setup—Security (continued) Option Description Create BIOS Power-On Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power Password cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot. Change BIOS Power-On Lets you change the BIOS power-on password.

  • Page 51: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Option Description Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 52 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 53 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Lets you disable individual expansion slots. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity errors, and critical errors other than parity. Default is enabled. Power Button Override (disable/4 sec/15 sec) Lets you disable or enable and select the number of seconds you have to hold down the power button for it to force the system to power off.
  • Page 54 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management (enable/disable) Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States (enable/disable) Allows certain operating systems to decrease the processors power consumption when the processor is idle.

  • Page 55: Recovering The Configuration Settings

    Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system. Unconfigure AMT on next boot (Do Not Apply/Apply). Default is ‘Do Not Apply’. SOL Terminal Emulation Mode (ANSI / VT100).

  • Page 56: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 57: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 58: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources installed (embedded video on some models only) and a single ●...
  • Page 59 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 60 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory.

  • Page 61: Solving Power Problems

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Open the access panel and check that the power button cable is properly connected to the system board. Check that the power supply cables are properly connected to the system board.
  • Page 62 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. Type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab.

  • Page 63: Solving Media Card Reader Problems

    Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Check SATA cable connections. Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options.
  • Page 64 Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.

  • Page 65: Solving Display Problems

    (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving display problems...
  • Page 66 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers Download the latest graphics drivers from hp.com. may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 67 The picture is broken up, rolls, jitters, or flashes. Cause Solution Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered.

  • Page 68: Solving Audio Problems

    To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 69 Sound does not come out of the speaker or headphones. Cause Solution External speakers plugged into the wrong audio jack on a recently See the sound card documentation for proper speaker connection. installed sound card. The rear audio jack output is the green receptacle. Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, or the internal speaker.

  • Page 70: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 71 Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.

  • Page 72: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

  • Page 73: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 74: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 75 Table 6-2 Solving network problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network driver is not properly loaded.

  • Page 76: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 77 LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving memory problems...

  • Page 78: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 79: Solving Internet Access Problems

    A USB device, headphone, or microphone is not recognized by the computer. Cause Solution The cable from the device to the computer does not work. If possible, replace the cable. Restart the computer. The device is not working. Replace the device. Restart the computer.

  • Page 80: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 81: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 82 Control panel message Description Recommended action RTC (real-time clock) battery may need to the problem persists, replace the RTC battery. be replaced. See the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 83 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. POST numeric codes and text messages...
  • Page 84 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 85 Control panel message Description Recommended action 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently added, option ROM too large to download during POST. remove it to see if the problem remains. 41A-Front USB3 Not Connected Front USB cable has been detached or unseated Reconnect or replace front USB cable.

  • Page 86: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications.
  • Page 87 Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● ● 2 second pause occurs after the last minor blink. Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 88: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 89: Resetting Cmos And/Or The Password Jumper

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.
  • Page 90 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before...

  • Page 91: Changing A Setup Or Power-On Password

    Changing a Setup or Power-on password To change the power-on or setup password, complete the following steps: Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3. To change the Setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu”...

  • Page 92: Using Hp Pc Hardware Diagnostics (Uefi)

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 93: Downloading Hp Pc Hardware Diagnostics Windows

    To run the tool from a flash drive, download it to a flash drive. Select Run. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: NOTE: For some products, it may be necessary to download the software to a flash drive by using the product name or number.

  • Page 94: Using Hp Pc Hardware Diagnostics Uefi

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 95: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

  • Page 96: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 97: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 98: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ○ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 99: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 100: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 101: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 102: Appendix A Battery Replacement

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 103 CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. Remove the access panel.
  • Page 104 Type 3 Pull back on the clip (1) that is holding the battery in place, and remove the battery (2). Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel.

  • Page 105: Appendix B Statement Of Memory Volatility

    Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 106 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 107: Nonvolatile Memory Usage

    A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then Nonvolatile memory usage...
  • Page 108 Stores Fingerprint reader memory is Only a digitally signed (select fingerprint programmed by user application can make the products only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. 100 Appendix B Statement of memory volatility...

  • Page 109: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 110: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 111: Appendix C Specifications

    Specifications Metric U.S. Computer dimensions Width 21.6 cm 8.5 in Depth 55.1 cm 21.7 in Height 44.5 cm 17.5 in Weight 31.7kg maximum, 22.4 kg 70.0 lbs maximum, 49.4 lbs minimum, 23.7 kg typical (exact minimum, 52.2 lbs typical (exact weights depend on weights depend on configuration)
  • Page 112 Metric U.S. Operating voltage range 90-269 VAC Rated voltage frequency range 100-127 VAC @ 50-60 Hz, 200-240 VAC @ 50-60 Hz, 118 VAC @ 400 Hz Operating line frequency range 100-127 VAC @ 47-66 Hz, 200-240 VAC @ 47-66 Hz, 118 VAC @ 393-407 Hz 16A @ 100-127 VAC, 10A @ 200-240 VAC, 16A @ 118 VAC Power supply options...

  • Page 113: Appendix D Linux Technical Notes

    System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/linux_hardware_matrix.

  • Page 114: Audio

    The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.13 and later. After the driver is installed, the optional NVIDIA and AMD graphics cards that are supported in HP workstations also provide audio functionality over HDMI. The signal can be passed through the DisplayPort connector to a monitor with audio capabilities.

  • Page 115: Nvidia Graphics Workstations

    HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.

  • Page 116: Index

    Index connectors helpful hints 49 access panel power 5 HP Sure Start 102 locked 51 Customer Support 48 removal and replacement 22 I/O assembly access panel handle 4 deleting a Power-On password 83 removal and replacement 29 access panel lock 4...
  • Page 117 5 interior covers 24 data from volatile 97 USB 3.x SuperSpeed 2, 3, 5 interior lower cover 24 USB 3.x SuperSpeed with HP Sleep interior upper cover 24 and Charge 2, 3 temperature control 12 internal PCIe bracket 27...
  • Page 118 Windows 10 backup and restore 89 110 Index...

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