Avaya 3730 Communications Manual
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Avaya 3730 Communications Manual

Dect handsets
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Using Avaya 3730 DECT handsets
®
connected to Avaya Aura
Communication Manager and IP Office
Release 4.6
July 2017

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Summary of Contents for Avaya 3730

  • Page 1 Using Avaya 3730 DECT handsets ® connected to Avaya Aura Communication Manager and IP Office Release 4.6 July 2017...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by This equipment has been tested and found to comply with the limits Avaya to be used with the equipment. If you use any for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    ........................32 Managing call list ........................... 32 Call list ..................... 35 Managing calls in absentia ........................35 Call services ....................36 Managing Mid-call operations July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 7 Setting the call answering key ................... 62 Setting the call answering behavior ................... 63 Changing the menu language ....................... 63 Setting the Owner ID July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 8 FCC and IC compliance statements ................. 77 Exposure to radio frequency signals ........................... 77 Precautions .......................... 77 Handset ........................... 78 Battery Glossary........................... 79 July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction

    This document is intended for people who want to learn how to use product features and capabilities. Change history Issue Date Summary of changes July 2017 First issue for Release 4.6 July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 2: Avaya 3730 Dect Handset Overview

    Avaya 3730 DECT handset overview The Avaya 3730 DECT handset is an extremely user-friendly handset, designed to facilitate efficient and dependable communication. It is ideally suited work in office, retail and academic environments and benefit from its flexible functionality, excellent voice quality and intuitive operation.
  • Page 11 Down are used to increase and decrease the speaker volume, respectively. Color display The color display is a 1.77 inch TFT with backlighting. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 12: Avaya 3730 Dect Handset

    The battery is fully charged within four hours. Functions Note: Some functions are license/system dependent or require settings in handset via WinPDM/ Device Manager. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 13: Accessories

    Downloadable languages Easy registration Enhanced DECT Security Easy replacement of handset Dynamic output power Accessories • Desktop charger • Desktop programmer • Charging rack July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 14: Dc3 Desktop Charger And Dp1 Desktop Programmer

    Note: Use the charger within the temperature range of +5° C – +40° C. Related links Accessories on page 13 July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 15: Cr3 Charging Rack

    The default setting is microphone on a boom, that is, the audio is optimized for using a headset with microphone on a boom. Use the following procedure to change the headset profile in the menu. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 16: Icons And Text In The Display

    Owner ID can also be displayed if configured in the Settings menu. This is also the area for pop up text for example, missed calls or to confirm an action. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 17: Icons

    This icon is displayed after the soft key for Loudspeaking icon has been pressed. Pressing this icon turns off the loudspeaker. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 18: Menu Icons

    Contacts list. In addition, a company phonebook* with up to 500 entries can be downloaded to the handset via the WinPDM. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 19: 373X Keys And Buttons

    During a call, a long press on the key changes between microphone on or off. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 20 • A short press on a key 0-9, displays the first available character on that specific key. The marked character is selected after a timeout, or when another key is pressed. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 21 • A long press on the # -key displays special characters. • A long press on the * -key opens a menu to change writing language. (Default follows the menu language setting). July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 22: Chapter 3: Menu Tree

    - Divert calls* - Internal > - External > - No reply > > - When busy * Visible if defined in the WinPDM. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 23: Contacts

    - More - Search by number - View contact > - Back - Last result > - Add to contacts > * System dependent. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 24 Menu Tree Note: The Call contacts menu can also be accessed by pressing the soft key in idle mode. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 25: Settings

    - Change system - System 1 - Subscribe > - Unsubscribe - System 2 > - Rename system > - Priority > * System dependant July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 26: In Call

    Microphone on/off function in the In Call menu is accessible. However, the entire In Call menu is accessible when calling from a handset with locked keypad. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 27 - DECT info** - System *) Visible if defined in WinPDM/Device Manager - General purpose 1-10* **) Visible if the Admin menu is activated. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 28: Chapter 4: Basic Operation

    ) key or the Sound off ( ) button. The status of the handset changes between ring signals on or off. The icon indicates a silenced handset. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 29: Locking And Unlocking The Keypad

    3. To unlock the keypad, press the Key lock, and Upper and Lower case ( ) key. The system displays the message Unlock?. 4. Press Yes. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 30: Locking And Unlocking The Handset

    If the call is unanswered, it will revert to voicemail if the handset has been configured for voicemail. Procedure Long press the Sound off ( ) key while the handset is ringing. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 5: Menu Operation

    • If you decline the call, you can still acknowledge its receipt by sending a predefined text message to the caller. Ending a call Before you begin A new call has been started during a conversation. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 32: Managing Call List

    4. Select a number from the call list. You can scroll the call list with the up and down arrows on the navigation key. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 33: Viewing Missed Calls

    The Call list can be used to ensure privacy for users sharing the same handset. These features require configuration in the handset via WinPDM or Device Manager. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 34 5. Select Time of call. The time and date is displayed for the selected number. Tip: The duration of the last call is displayed under Call time. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 35: Managing Calls In Absentia

    Deactivating the Absence settings Procedure 1. Press Menu. 2. Select Calls. 3. Select Call services > Absence. 4. Select Deactivate. 5. Press Select. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 36: Managing Mid-Call Operations

    Microphone on or Microphone off function can be accessed by pressing the soft key More. When you call from handset with locked keypad, the entire In Call menu is accessible. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 37: Adjusting The Volume During A Call

    The icon indicates a silenced microphone. This means that the other party in an ongoing call cannot hear you. Turn the microphone on. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 38: Toggling Between Calls

    3. Press Select to switch to the other call. Ending a call Before you begin A new call has been started during a conversation. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 39 ) key to the transfer the call. Starting a conference call About this task Use this procedure to initiate a conference call between several participants simultaneously. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 40 The Call waiting option is visible only if it is defined in the WinPDM. 3. Press Select. The engaged party receives a Call waiting signal. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 41: Answering Call Waiting

    Some systems or PBXs require that the handset sends Dual Tone Multi Frequency (DTMF) when pressing the keys. Use this procedure to enable the DTMF. Before you begin You must be on a call. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 42: Managing Outgoing Calls

    • To turn the tone sender on in a pre-dialled number, long press the Key lock, and Upper and Lower case( ) key. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 43: Dialing A Number From The Call List

    When searching for a contact, the input language can be temporarily changed by long pressing the Key lock, and Upper and Lower case ( ). This can be used to temporarily access characters in a foreign language. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 44: Calling A Number From Contacts

    ) key to call the contact. Note: The company phonebook can be accessed by pressing the Call Contact list ( ) soft key in idle mode. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 45: Calling A Contact From The Central Phone Book

    5. In the Name field, enter the name for the contact, and then press OK. 6. Select one of the following: • Work number • Mobile number • Other number July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 46: Editing A Contact

    4. Select the contact, and press Edit. You cannot edit a company phonebook contact. These contacts are indicated by the icon before their name. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 47: Messaging

    Only the last received message is displayed. For example, a first message is received and displayed in the popup window. Another message is received and is displayed instead of the prior message which is discarded. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 48: Voice Mail

    If the system displays the following message Voice mail number not defined the voicemail number needs to be configured to the voicemail button. Contact your system administrator. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 49: Chapter 6: Advanced Functions

    You can set a parameter through the WinPDM or Device Manager to clear messaging lists and call lists that has been stored in the handset. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 50 When the parameter is activated and the function has been downloaded to the cordless telephone, the lists are deleted when placed in a charger. This feature can be useful during administration of handset for new users. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 51: Chapter 7: System Handling

    Updating handset message. You can close the message by pressing OK. Figure 5: Handset update while in charger July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 52 When the update is complete, the handset displays the Handset is updated message. You can close the message by pressing OK. Figure 6: Update completed while in charger July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 53: Chapter 8: Operation Notice

    ) key , or When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 54: Chapter 9: Troubleshooting

    Configuration Manual. Handset, with In Charger > Other actions > Sound off enabled, is not switched off when placed in charger. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 55: Error Or Warning Messages

    Device Manager or do a factory reset via PDM/Device Manager. Battery low, charge now The battery level is low. Charge or replace the battery. Table continues… July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 56 4. Make sure that you entered 3. The extension (User) does correct extension. If needed, not exists. contact the system 4. The password is not correct. administrator. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 57: Chapter 10: Customizing Avaya 3730 Handset

    2. Select Settings. 3. Select Sound & Alerts > Ring signals. 4. Select one of the following: • Internal call • External call July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 58: Setting The Vibrator Alert

    1. Press Menu. 2. Select Settings. 3. Select Sound & Alerts > Key sound. 4. Select one of the following: • Silent • Click July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 59: Time And Date Settings

    • hh:mm . For example 13:00 5. Press Select to save the settings. Setting the date format Procedure 1. Press Menu. 2. Select Settings. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 60: Phone Lock Settings

    If this feature is configured in the WinPDM or Device Manager, you can call any one of the five predefined emergency numbers while the handset is locked. Activating automatic phone lock Procedure 1. Press Menu. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 61: Deactivating Automatic Phone Lock

    3. Select Locks > Phone lock > Change PIN code. 4. Enter the old PIN code, and then press OK. 5. Enter the new PIN code again, and then press Save. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 62: Call Answering Settings

    The check box is selected. 6. Press Back to save the settings. 7. (Optional) To remove the settings, press Change. The check box is cleared. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 63: Changing The Menu Language

    When the handset is switched off in the charging rack, the Owner ID of the handset is still shown. This simplifies the identification of the handset. For example, while charging together with other handsets. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 64: Changing The System

    • IPDI: A unique code that is assigned to the handset. 5. Press Next. 6. (Optional) In the System name field, enter the system name. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 65: Unsubscribing The System

    Use this procedure to change the name of the system in the handset. Procedure 1. Press Menu. 2. Select Connections. 3. Select System. 4. Select Rename system. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 66: Setting Priority

    This simplifies identification when many handsets are in a charging rack. Procedure 1. Press Menu. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 67: Changing Brightness

    2. Select Settings. 3. Select Display > Brightness. 4. Select one of the following: • Normal • Power save 5. Press Select. 6. Press Back. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 11: Maintenance

    July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 69: Attach The Hinge-Type Clip

    Attach the hinge—type belt clip as described in the illustration. Figure 8: Screw the hinge—type clip into position Attach the swivel-type clip Attach the swivel—type belt clip as described in the illustration. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 70: Easy Replacement Of Handset

    The following settings are not replaced during the easy replacement: • Call list Starting Easy Replacement Procedure About this task This task suggests necessary requirements before starting easy replacement procedure. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 71: Easy Replacement Procedure

    The handset restarts and after a few seconds, the system displays a message "Saving settings. Do not remove phone from charger". The charger LED changes to slow orange flashing. It may take several minutes. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 72 Error indication during Easy Replacement. Put back old handset in charger. Red, flashing (900 ms on, 100 ms off) Error during Easy Replacement. Service needed for both handsets. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 73: Chapter 12: Energy Efficiency

    • If the charger is not used for a longer period of time, remove the power adapter to the charger. • Do not put the handset in charger when charging is not required. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 74: Chapter 13: Related Resources

    Chapter 13: Related resources Documentation You can download the documents you need from the Avaya Support website at http:// support.avaya.com/. Installation and Operation Title Description Audience Installation and Operational Describes the procedures for Deployment engineers, solution Manual installing the IP DECT phones.

  • Page 75: Appendix A: Safety Precautions

    EU (ETSI): 1880-1900 MHz/250mW USA/Canada (FCC): 1920-1930 MHz/100mW Note: Product Designator for regulatory purposes of the Avaya 3730 DECT handset is DH6. Regulatory Compliance Statements Exposure to radio frequency signals Close to ear Handheld/body mounted DH6–xxxx...

  • Page 76: Regulatory Compliance Statements (Usa And Canada Only)

    • Consult the dealer or an experienced radio or TV technician for help. Note: Privacy of communications may not be ensured when using this handset. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 77: Exposure To Radio Frequency Signals

    SAR testing is made with no separation, to approve the device to be carried close to the body. This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Avaya approved accessories may violate the FCC and IC guidelines for RF exposure and should be avoided.

  • Page 78: Battery

    • Power off the handset before removing the battery. Note: Defective batteries must be returned to a collection point for chemical waste disposal. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 79: Glossary

    Also known as WinPDM. Unite Connectivity A unit module that manages users, communication interfaces, message Manager routing, activity logging, and essential messaging services. July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 80: July 2017 Using 3730 Dect Handsets With Communication Manager And Ip Office

    ................Call answering settings ............62 date format calling setting ................back ................DC3 Desktop Charger contact DP1 Desktop Programmer ........... July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 81 ................12 menu language precautions ..............changing ............... subscribing ..............Menu operations turn off ................28 call list ................32 turn on ................contacts ................ July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 82 ......... Saving a number from the call list ........33 viewing the time of a call ........32, screen saver July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 83 ................viewing missed calls viewing ..............Viewing the time of a call ..........32, voicemail receiving ............... volume adjusting during a call ...........37 July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

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