Troubleshooting - Kawai Novus NV10 Owner's Manual

Troubleshooting

The tables below summarise issues that may be experienced with the NV10 hybrid digital piano, explaining the
typical cause(s), and recommended solution(s).
 Power
Problème
The instrument does not turn on.
The instrument turns itself off after a
period of inactivity.
 Sound
Issue
The instrument is turned on, however
no sound is produced when the keys are
pressed.
The sound distorts when playing at very
loud volume levels.
Strange sounds or noises are heard when
playing with piano sounds.
The top 18 notes of the keyboard sustain
for longer than neighbouring notes, even
when the damper pedal is not pressed.
The volume of the device connected to the
Line In jacks is too low/too high (distorted).
Cause possible et solution
Check that the power cable is firmly attached to the instrument, and
connected to an AC outlet.
Check that the 'Auto Power Off' function is not enabled.
Possible Cause and Solution
Check that the MASTER VOLUME knob is not set to the lowest position.
Check that a pair of headphones (or headphone adaptor plug) are not
connected to the PHONES jacks.
Check that the 'Local Control' setting in the MIDI Settings menu is set to On.
Check that the MASTER VOLUME knob is set to an appropriate level,
reducing the volume if excessive distortion is heard.
If connecting the instrument to an amplifier/mixer using the Line Out
jacks, reduce the value of the 'Line Out Volume' setting in the Basic
Settings menu.
The NV10 hybrid digital piano attempts to reproduce the rich variety of
tones created by an acoustic grand piano as accurately as possible. This
includes various resonances, noises, and other subtle characteristics that
contribute to the overall piano playing experience.
While these additional tones are intended to enhance the realism of the
instrument, it is possible to reduce their prominence, or disable the effects
altogether using the settings in the Virtual Technician menu.
The noise occurs when the damper pedal is depressed and released.
 Damper Noise
The noise occurs after a key is released.
 Fall-back Noise, Key-off Effect
The sound has a metallic characteristic.
 Key-off Effect, Undamped Resonance, String Resonance
The sound is muffled or too bright.
 Topboard, Voicing
A particular key's level/volume is higher than other keys.
 User Key Volume
A particular key's pitch is heard as incorrect.
 Temperament, User Temperament, User Stretch Tuning
This is the correct behaviour, and intended to reproduce the undamped
notes (typically the top two octaves) of an acoustic grand piano.
Check the position of the Line In LEVEL knob (located on the jack panel),
and adjust as necessary.
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