Troubleshooting - Plantronics CS55 User Manual

TROUBLESHOOTING

Problem Solution
I plugged everything in • Check that the AC charger jack is connected to the base unit.
but the lights won't
• Check that the AC charger is securely connected to a working
come on.
wall outlet.
• Check that the AC charger is the model supplied by Plantronics.
My headset does • Check that the phone is connected to the base unit's phone cord
not work with the jack and it is pushed in firmly.
base unit.
• Check that the phone handset is connected to the base's phone
handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to base
unit until headset is within range. Range varies with office
environment.
• Headset battery is dead. Recharge the battery by placing the
headset in the headset charging cradle. See page 9.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another listening
volume major adjust switch setting. See page 14.
• Incorrect configuration dial setting for your phone. Try other
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
• You may have to resubscribe your headset with the base. See
page 20.
• Headset is muted. Press the mute button on headset to unmute
Callers cannot
the microphone. See page 15.
hear me.
• Improper positioning of microphone. Point microphone
towards your chin.
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 15. If the volume is still too low,
select another speaking volume major adjust setting as
described on page 15.
• Incorrect configuration dial setting for your phone. Try other
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
I can hear a dial tone in
Phone will work in more than one configuration dial position. Use
more than one the position that sounds best to you and the person you call.
configuration position.
I cannot hear a dial tone • Check that the phone is connected to the base's phone cord jack.
See page 6.
in any configuration
position.
• Check that the phone handset is connected to the base's phone
handset jack. See page 6.
I cannot hear • Check that all cords and jacks are connected correctly.
caller/dial tone.
• Check that the base has power (red indicator light) and the
headset battery is fully charged.
• Try other phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator. See page 13.
• Ensure you are in headset mode. Press the call control button to
select correct mode. The talk indicator light on the base is green.
Headset is uncomfortable Try changing earloop sizes. Experiment to find the best fit.
when worn in over-the-ear
mode.
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TROUBLESHOOTING
Problem Solution
Sound in handset is
• Reduce speaking volume by changing the speaking volume
distorted/I hear echo in major adjust switch setting. See page 15.
handset.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a handset
volume control, lower this until the distortion disappears.
• If the distortion is still present, lower the listening volume adjust
button on the headset. If the distortion persists, select another
listening volume major adjust switch setting. See page 14.
• Base is too close to computer or phone. See page 9 for
proper positioning.
• System needs to be reset. Perform system reset as described
on page 20.
Speaking volume is too high. Lower the speaking volume by
I can hear too much
adjusting the speaking volume minor adjust buttons on the base.
background conversation,
If the volume is still too high, select another speaking volume
noise or sidetone.
major adjust setting. See page 15.
People I talk to can • Move the CS50/55 base further away from your phone.
hear a buzz in the
• AC charger is plugged into a power strip. Plug the AC charger
background.
into the wall directly.
• Picking up another radio frequency. Call the Plantronics
Technical Assistance Center for an RF filter.
Battery talk time Battery is going bad. Replace the battery with a new battery
performance is pack. See page 21.
significantly degraded
even after a full recharge.
The call is dropped. Headset lost subscription. Try to reset the system. See page
(Talk indicator on the 20. If this does not work, try the resubscription procedure on
headset and base will page 20.
not be illuminated.)
I hear static that • Link to headset is lost. Try to reestablish a link by pressing the
does not allow me to call control button.
communicate.
• Unplug the AC charger from the base for 5 seconds, then plug
back in.
• Reset the whole system as described on page 20.
I hear beeps in • One beep every 10 seconds is caused by a low battery warning.
Recharge battery by returning it to the base charge cradle for
the headset.
one to three hours until charge light stays lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 15 seconds indicates your mute is on.
Press the mute button once to turn mute off.
• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the call control
button on the headset to answer the call.
Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
but does not lift handset.
My handset lifter operates IntelliStand is enabled. To disable the handset lifter, move the
every time I remove or
IntelliStand switch to position
replace my headset in the
base unit.
.
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