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troubleshooting — mobile phone usage
My headset does not
work with my phone.
My phone did not locate the
headset.
I could not enter my PIN code.
I cannot hear caller/dial tone.
Audio quality is poor.
Callers cannot hear me.
My headset falls off my ear.
Plantronics Savi User Guide
Ensure that the headset is fully charged.
Make sure the headset is paired with the Bluetooth phone you are trying to use.
See
"Pairing your headset to your Bluetooth mobile
Turn both your phone and headset off and on and then repeat the pairing process on page 11.
Turn both your phone and headset off and on and then repeat the pairing process on page 11. Your
PIN code, or password, is 0000.
The headset is not turned on. Press the call control button for approximately 4 seconds until you hear a
tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth phone.
Your headset battery is drained. Charge your battery. See
page 7.
The listening volume is too low. Incremental tapping of the call control button will adjust volume.
Make sure that the headset fits properly. See
Your headset is out of range. Move the headset closer to the Bluetooth phone.
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of
the mouth.
See
"Fitting
headset" on page 7.
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of
the mouth.
See
"Fitting
headset" on page 7.
phone" on page 11.
"Docking and charging
"Fitting
headset" on page 7.
headset" on
16
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