Plantronics Savi W740 Manual
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Plantronics Savi W740 Manual

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Virtual Communications Express
Plantronics Headset Wireless Savi® W740

System Requirements

Computer

•
Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7
•
Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
•
RAM: 96 MB (Minimum); 256 MB (Recommended)
•
Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
•
Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-
Service Pack 1 (SP1) or later (Recommended)

Display

•
At least 800 x 600, 256 colors
•
1024 x 768 high color, 32-bit (Recommended)

Browser

•
Internet Explorer® V6 or better must be on the user's system (Required).

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Summary of Contents for Plantronics Savi W740

  • Page 1: System Requirements

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 System Requirements Computer • Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7 • Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended) • RAM: 96 MB (Minimum); 256 MB (Recommended) •...

  • Page 2: Table Of Contents

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Table of Contents System Requirements ................................1 Computer .................................... 1 Display ....................................1 Browser ....................................1 Table of Contents ................................... 2 What’s in the Box? ................................. 4 Base and Headset Basics ................................ 5 Accessories .....................................
  • Page 3 Virtual Communications Express Plantronics Headset Wireless Savi® W740 Out of Range Warning Tones ............................17 Base Features ..................................18 Base Buttons ..................................18 Base Subscription Button ..............................18 Set the Range ..................................19 Bluetooth Pairing Button ..............................20 Use the Headset ................................... 21 Incoming Calls ...................................

  • Page 4: What's In The Box

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 What’s in the Box?

  • Page 5: Base And Headset Basics

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Base and Headset Basics...

  • Page 6: Accessories

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Accessories...

  • Page 7: Customize Your Headset

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Customize Your Headset Position the battery on the headset and slide into position until the battery snaps into place. Install the Headset Battery NOTE: This product has a replacement battery. Use only the battery supplied by Plantronics.

  • Page 8: Position Your Headset

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 NOTE: Ensure the large end of the ear tip points to the microphone. 3 To correctly position your headset, see Position Your Headset. When you wear the headset, the microphone should rest as close to your cheek as possible without touching.

  • Page 9: Behind-The-Head Assembly

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 3 To optimize the position of the headset, push the headset in so the microphone is close to your mouth. 1 Align the headband as shown. Ensure the headband sits flat against the headset, and then rotate it up 90°.

  • Page 10: Charge Your Headset

    Charge for at least 20 minutes prior to the first use. A full charge takes three hours. NOTE: This product has a replaceable battery. Use only the battery type supplied by Plantronics.

  • Page 11: Desk Phone: Connect And Call

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Desk Phone: Connect and Call Choose desk phone setup A, B or C and connect the cables. A Desk phone (standard) • Connect one end of the telephone interface cable to the back of the base •...
  • Page 12 Virtual Communications Express Plantronics Headset Wireless Savi® W740 NOTE: If you do not have remote call control through a lifter (HL10) or cable (EHS), manually remove the desk phone handset before each call. 2 If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-G until you do.

  • Page 13: Mobile: Connect And Call

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base.

  • Page 14: Computer: Connect And Call

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Computer: Connect and Call 1 Connect the USB cable. Connect your Computer 2 Load the Plantronics software by visiting plantronics.com/software and click Download. For a list of compatible softphones, visit plantronics.com/software While wearing your headset, press the base computer button.

  • Page 15: Headset Features

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Headset Features Now that you assembled your headset, installed the software, and connected your phones, read this section to learn about the headset’s features, controls, and more. Headset Controls 1 Volume/Mute Increase volume - press the volume button up.

  • Page 16: Headset Battery Level

    Headset Battery Status - there are two ways to determine your headset battery status. View System Tray Icon with Plantronics software installed, a headset icon appears in your system tray, displaying the battery status. A warning is issued if your headset’s battery is critically low.

  • Page 17: Turn On/Off Headset Led

    NOTE: You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab. For Windows Vista and Windows 7 systems - adjust your overall volume by going to: Start >...

  • Page 18: Base Features

    You can also change the default outbound line using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.

  • Page 19: Set The Range

    You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-Air-Subscription. Base Subscription Button LED...

  • Page 20: Bluetooth Pairing Button

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Up to 50 ft. You can also set the range using the Plantronics Control Panel. Go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Range.

  • Page 21: Use The Headset

    If you are listening to music on a supported media player and a call comes in, the base pauses the music when you answer your call and resumes the music when your call is over. Plantronics software must be installed for this feature to function.

  • Page 22: Outgoing Calls

    Hands-free dialing To enable hands-free dialing, install the Plantronics software. Once installed, go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base and activate Initiate Mobile voice commands. For hands-free dialing, initiate the mobile call from the base by pressing the base mobile button.

  • Page 23: Multi-Phone Status

    Runtime Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect. 2 You can also check Savi W740 Skype connection status by going to Skype and checking the Tools > Options > Advanced > Advanced Settings > Manage Other Programs Access setting.
  • Page 24 Virtual Communications Express Plantronics Headset Wireless Savi® W740 user’s charge cradle (connects the headset to the base). When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user hears a tone indicating a guest wants to join the call.

  • Page 25: Advanced Use

    Advanced Use User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics software by visiting Install Plantronics plantronics.com/software and clicking on Download.

  • Page 26: Troubleshooting

    See Position Your Headset. Talk time is The battery is wearing out. Go to plantronics.com/support. significantly degraded even after a full recharge. I can’t hear a dial Make sure your headset is charged.

  • Page 27: Desk Phone

    Softphone For a list of compatible softphones, visit plantronics.com/software. If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to...
  • Page 28 Plantronics Headset Wireless Savi® W740 Ensure that the headset is the default sound device. The Plantronics control panel launches the sound devices control panel by going to Plantronics Control Panel > Preferences > General > Launch Audio Devices Control Panel. Restart your computer.

  • Page 29: Help And Resources

    Virtual Communications Express Plantronics Headset Wireless Savi® W740 Help and Resources Getting Started with your Service To learn how to manage your user account settings and site service features, go to: https://customertraining.verizon.com/virtualcommtraining Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at https://customertraining.verizon.com/virtualcommtraining...

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