Faq & Troubleshooting - Genee World G-Touch T15 Classic User Manual

FAQ & Troubleshooting
Before you contact the technical support staff, please identify a fault according
to the following table. If the fault cannot be restored based on the solutions,
contact the manufacturer for help. For your safety, please do not attempt repair
the product without expert assistance.
Failure
The service
program fails to
be connected.
Repositioning is
required every
time the panel is
switched on.
The calibration is
inaccurate.
The cursor of the
pen is unstable
when the pen is
used.
Possible Cause
The drive program is not
correctly installed.
The USB port (lead) is not
connected or is faulty.
The infrared tube is
blocked.
The computer is equipped
with a recovery card.
The positioning is not
performed properly.
The writing method is
incorrect.
Strong light or infrared
interference exists.
４０
Solution
Install the drive program
correctly.
Change the USB lead or
check if the USB port is faulty.
Ensure that the surrounding
infrared tubes are not blocked.
Disable computer protection
and perform the positioning
again.
Press AUTO on the remote
controller to show the full
screen, and use the pen
provided with the panel to
perform positioning again.
You are advised to use the
pen rather than a finger to
write. Hold the pen as far to
the nib as possible. The angle
between the pen and display
needs to be greater than 60
degrees. Do not touch the
display with your sleeve or
wrist.
Remove the interference
source or change the using
environment.