Yealink EXP50 User Manual
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Yealink EXP50 User Manual

Color-screen expansion module
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  • Page 2: Declaration Of Conformity

    Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.

  • Page 3: Class B Digital Device Or Peripheral

    Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.

  • Page 5: In This Guide

    This guide provides everything you need to quickly set up and use the EXP50 color-screen expansion module. Be sure to read the Packaging Contents in this guide before you set up and use your color-screen expansion module.
  • Page 6 Yealink EXP50 User Guide...

  • Page 7: Table Of Contents

    Physical Features ........................... 3 Icon Instructions ........................... 4 LED Instructions ..........................8 Installation ............................. 9 Startup ............................12 Customizing the Yealink EXP50 Color-screen Expansion Module ....................13 Wallpaper ............................ 13 Uploading the Custom Pictures ....................13 Deleting the Custom Pictures ....................14 Changing the Wallpaper ......................
  • Page 8 Phone Lock ..........................57 Retrieve Park ..........................58 Directory ............................59 Using the Yealink EXP50 Color-screen Expansion Module ..61 Using the Line Key ........................61 Using the Busy Lamp Field ......................62 Resetting the Yealink EXP50 Color-screen Expansion Module ..........62...

  • Page 9: Getting Started

    Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the EXP50 color-screen expansion module. The topics include: Packaging Contents  Physical Features  Icon Instructions  LED Instructions  Installation ...
  • Page 10 Yealink EXP50 User Guide Connecting Sheet  USB Cable (USB 2.0)  One Screw  Screwdriver  Quick Start Guide  Check the list before installation. If you find anything missing, contact your reseller.

  • Page 11: Physical Features

    Getting Started Physical Features The main physical features of the EXP50 color-screen expansion module are color LCD screen, Ext keys, LED indicators, USB jack, Mini USB jack and power interface. The main physical features of the EXP50 color-screen expansion module are described as below:...

  • Page 12: Icon Instructions

    Yealink EXP50 User Guide Icon Instructions Icon indicator (associated with line key features) Icons Description Hold Private Hold Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record URL Record...
  • Page 13 Getting Started Icons Description Phone Lock Directory Speed Dial Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with call park/retrieve park) Icons Description...
  • Page 14 Yealink EXP50 User Guide Icon Description The ACD status is available The ACD state is Wrap up The ACD status is unavailable Logged out of the ACD system Icon indicator (associated with intercom) Icons Description Intercom idle state Intercom ringing state...
  • Page 15 Getting Started Icon indicator (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call. Icon Description The shared line is idle. The shared line is seized.

  • Page 16: Led Instructions

    Yealink EXP50 User Guide Icon indicator (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call. Icon Description The bridged line is idle.

  • Page 17: Installation

    The monitored user does not exist. Installation The EXP50 color-screen expansion module applies to Yealink T52S/T54S/T56A/T58A/T58V media IP phones. To easily connect the EXP50 to the phone, please unplug the phone stand from the IP phone. Note Up to three expansion modules can be connected to a media IP phone.
  • Page 18 Yealink EXP50 User Guide Connect the EXP50 color-screen expansion module and the IP phone using the supplied connecting sheet and screw. If you want to connect two or more expansion modules, pull out the silica gel and connect two expansion modules as below.
  • Page 19 Note connection. If you want to use more than one expansion modules on a single phone, you need to connect an additional Yealink power adapter (5V/2A) to any one of the expansion modules. The power adapter should be purchase separately.

  • Page 20: Startup

    Yealink EXP50 User Guide Startup After the EXP50 color-screen expansion module is powered on, the LCD screen of the EXP50 color-screen expansion module will display “Welcome Loading…Please wait”. After a short time, the loading screen will disappear, and then you can assign the desired feature...

  • Page 21: Customizing The Yealink Exp50 Color-Screen Expansion Module

     Wallpaper You can customize the wallpaper expansion module EXP50 when connected to the media IP phone. The wallpaper can be changed via host phone user interface or web user interface. You can use a picture that is stored on your USB flash drives as wallpaper on your phone. When you set one of your pictures as the wallpaper, the picture will display on the wallpaper list.

  • Page 22: Deleting The Custom Pictures

    In the Upload Wallpaper(480*272) field, click Browse to select the desired picture from your local system. Click Upload to upload the file. The uploaded custom picture will apply to media IP phone and expansion module EXP50, and appears in the pull-down lists of Wallpaper and Wallpaper for expansion modules synchronously.

  • Page 23: Changing The Wallpaper

    Customizing the Yealink EXP50 Color-screen Expansion Module You can also delete the custom wallpaper by clicking Del when selecting the desired custom wallpaper in the Wallpaper or Wallpaper for expansion modules field. As shown below: The custom wallpaper will disappear from the pull-down lists of Wallpaper and Wallpaper for expansion modules synchronously.
  • Page 24 The screen saver is used to blank the screen or fill it with moving images or patterns. If you connect a color-screen expansion module EXP50 to the IP phone, the screensaver will start or stop on the phone and EXP50 synchronously.
  • Page 25 The status of BLF key changes.  If your phone and EXP50 is idle again for a specified period of time, the screen saver will start again. The time & date and certain feature status icons (e.g., a new text message, auto answer, DND) will also display on the screen saver.
  • Page 26 Yealink EXP50 User Guide This field appears only if Screensaver Type is set to Custom. The custom picture appears in Screensaver list. You can only delete the custom picture by clicking Del when the desired custom picture is selected in the Screensaver field.

  • Page 27: Power Saving

    Power Saving The power saving feature is used to turn off the backlight and screen to conserve energy. The EXP50 color-screen expansion module enters power-saving mode after it has been idle for a certain period of time. The EXP50 color-screen expansion module will exit power-saving mode if one of the following phone events occurs: Press any key on the host phone or EXP50.

  • Page 28: Enabling The Power Saving Via Web User Interface

    Yealink EXP50 User Guide There is an incoming call.  A new prompt (e.g., missed call, new voice mail or forwarded call) on the host phone.  The status of BLF key changes.  You can configure the following power-saving settings: Office Hour ...

  • Page 29: Configuring The Idle Timeout Via Web User Interface

    Customizing the Yealink EXP50 Color-screen Expansion Module To configure the office hour via web user interface: Click on Settings->Power Saving. Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode.

  • Page 30: Adjusting The Backlight

    You can adjust the backlight level on the LCD screen of the EXP50 color-screen expansion module via the host phone. The backlight level on the LCD screen of the EXP50 color-screen expansion module is synchronized with that of the host phone.
  • Page 31 Customizing the Yealink EXP50 Color-screen Expansion Module Press the Save soft key to accept the change or the Back soft key to cancel on the host phone. Backlight For more information on adjusting the backlight on the phone, refer to the...
  • Page 32 Yealink EXP50 User Guide...

  • Page 33: Configuring The Yealink Exp50 Color-Screen Expansion Module

    Configuring the Yealink EXP50 Color-screen Expansion Module The EXP50 color-screen expansion module supports 60 Ext keys. You can access the 60 Ext keys via three page keys. Each key can be assigned a feature using the configuration files, via phone user interface or web user interface.

  • Page 34: Line

    Yealink EXP50 User Guide Forward  Transfer  Hold   ReCall   Record  URL Record  Multicast Paging  Group Listening  Private Hold  Hot Desking   Zero Touch   Phone Lock  Retrieve Park ...

  • Page 35: Speed Dial

    In the desired Ext key field, select Line from the pull-down list of Type. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the number specified in the Value field.

  • Page 36: Busy Lamp Field (Blf)

    Enter the phone number you want to monitor in the Value field (e.g., 1001). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the value specified in the Value field.
  • Page 37 Color-screen Configuring the Yealink EXP50 Expansion Module Enter the directed call pickup code in the Extension field (e.g., *30). Click Confirm to accept the change. Busy Lamp Field (BLF) List Busy Lamp Field (BLF) List allows you to monitor a list of users defined by your system administrator.

  • Page 38: Voice Mail

    Enter the voice mail access code in the Value field (e.g., *4). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Voice Mail”.

  • Page 39: Direct Pickup

    Value field (e.g., *971003). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “DPickup”.

  • Page 40: Group Pickup

    Enter the group call pickup code in the Value field (e.g., *98). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “GPickup”.

  • Page 41: Call Park

    Enter the call park feature code in the Value field (e.g., *68). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Call Park”.

  • Page 42: Intercom

    Enter the remote extension number in the Value field (e.g., 1006). Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Intercom”.

  • Page 43: Dtmf

    Color-screen Configuring the Yealink EXP50 Expansion Module If it is configured, when the target extension receives an incoming call, the supervisor can press the intercom key to pick up the call directly. Contact your system administrator for more information. Click Confirm to accept the change.

  • Page 44: Prefix

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “DTMF”. Click Confirm to accept the change. Prefix You can configure an Ext key as the prefix key. If you press the prefix key when the phone is idle, the phone will enter into the dialing screen and display the prefix number which you specified.

  • Page 45: Local Group

    Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display “Prefix: ‘the value specified in the Value field’ ” (e.g., Prefix: 0592). Click Confirm to accept the change.

  • Page 46: Xml Group

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the selected group name. Select the desired contact group name from the pull-down list of Line. Click Confirm to accept the change.

  • Page 47: Xml Browser

    Color-screen Configuring the Yealink EXP50 Expansion Module Select the desired XML group name from the pull-down list of Line. Click Confirm to accept the change. XML Browser XML browser is a simple browser feature, which is based on xml language and http/https service.

  • Page 48: Ldap

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “XML Browser”. Click Confirm to accept the change. LDAP LDAP (Lightweight Directory Access Protocol) is an application protocol for accessing and maintaining information services of the distributed directory over an IP network.

  • Page 49: Conference

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “LDAP”. Click Confirm to accept the change Conference You can configure an Ext key as the conference key. When you are in a call, you can press the conference key to invite a third party to join a conference.

  • Page 50: Forward

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Conference”. Click Confirm to accept the change. Forward You can configure an Ext key as the forward key. When the phone is idle, you can press the forward key to enter the setting screen of the call forward feature.

  • Page 51: Transfer

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Forward”. Click Confirm to accept the change. Transfer You can configure an Ext key as the transfer key. Then you can perform a Blind, Semi-Attended or Attended Transfer by pressing the transfer key during a call.

  • Page 52: Hold

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Transfer”. Click Confirm to accept the change. Hold You can configure an Ext key as the hold key. You can hold a call or retrieve a held call by pressing the hold key.

  • Page 53: Dnd

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Hold”. Click Confirm to accept the change. You can configure an Ext key as the DND key. If the DND key mode is configured to “phone”, press the DND key when the phone is idle to activate or deactivate DND on a per-phone basis.

  • Page 54: Recall

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “DND”. Click Confirm to accept the change. ReCall You can configure an Ext key as the ReCall key. Then you can place a call back to the caller of the last incoming call by pressing the ReCall key when the phone is idle.

  • Page 55: Sms

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “ReCall”. Click Confirm to accept the change. You can configure an Ext key as the SMS key. Then you can access the text message screen more quickly and easily by pressing the SMS key.

  • Page 56: Record

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “SMS”. Click Confirm to accept the change. Record Call recording allows users to record calls. Normally, there are 2 main methods to trigger a recording on a certain server.

  • Page 57: Url Record

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Record” Click Confirm to accept the change. URL Record You can configure an Ext key as the URL record key. Then you can record calls using the URL record method by pressing the call record key.

  • Page 58: Multicast Paging

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “URL Record”. Click Confirm to accept the change. Multicast Paging Multicast paging feature allows you to quickly and easily announce time sensitive announcements to people within the multicast group.

  • Page 59: Group Listening

    Color-screen Configuring the Yealink EXP50 Expansion Module The valid channel ranges from 0 to 30. Click Confirm to accept the change. Group Listening You can configure an Ext key as the group listening key. Then you can activate the Speakerphone mode and Handset/Headset mode at the same time by pressing the group listening key.

  • Page 60: Private Hold

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Group Listening”. Click Confirm to accept the change. Private Hold You can configure an Ext key as the private hold key. Then you can private hold a shared call by pressing the Private hold key when using Shared Call Appearance.

  • Page 61: Hot Desking

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Private Hold”. Click Confirm to accept the change. Hot Desking Hot Desking is regularly used in places where not all the employees are in the office at the same time, or not in the office for a very long time, which means actual personal offices would be often vacant, consuming valuable space and resources.

  • Page 62: Acd

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Hot Desking”. Click Confirm to accept the change. ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.

  • Page 63: Zero Touch

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “ACD”. Click Confirm to accept the change. Zero Touch You can configure an Ext key as the zero touch key. Then you can configure auto provision and network parameters quickly by pressing the zero touch key when the phone is idle.

  • Page 64: Url

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Zero Touch”. Click Confirm to accept the change. You can configure an Ext key as the URL key. If you press the URL key, the phone will send HTTP requests to a web server.

  • Page 65: Phone Lock

    Color-screen Configuring the Yealink EXP50 Expansion Module If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “URL”. Click Confirm to accept the change. Phone Lock You can configure an Ext key as the phone lock key. Then you can press the phone lock key to immediately lock the keypad of your phone instead of long pressing the pound key.

  • Page 66: Retrieve Park

    Yealink EXP50 User Guide If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Phone Lock”. Click Confirm to accept the change. Retrieve Park You can configure an Ext key as the retrieve park key. You can press the retrieve park key to retrieve a parked call.

  • Page 67: Directory

    In the desired Ext key field, select Directory from the pull-down list of Type. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP50 color-screen expansion module will display the default label “Directory”.
  • Page 68 Yealink EXP50 User Guide Click Confirm to accept the change.

  • Page 69: Using The Yealink Exp50 Color-Screen Expansion Module

    Using the Yealink EXP50 Color-screen Expansion Module The use of Ext keys on the EXP50 color-screen expansion module and DSS keys on the IP phone Yealink are almost the same. For more information on using DSS keys on the IP phone, refer to...

  • Page 70: Using The Busy Lamp Field

    The busy lamp field (BLF) feature allows you to monitor the status change of users through BLF LED indicators. For example, you can configure a BLF key on the connected EXP50 color-screen expansion module to monitor the status of a friend’s line (busy or idle). For more information on...
  • Page 71 The LCD screen of the host phone prompts the following warning: Press the OK soft key on the host phone. The LCD screen of the host phone prompts “Welcom Initializing…Please wait”. The host phone and the EXP50 color-screen expansion module will be reset to factory settings sucessfully after startup. color-screen Reset of the EXP50 expansion module can lead to resetting the host phone.

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