Table of Contents
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Introduction
Thank you for purchasing SoftBank 004Z wireless broadband modem.
• SoftBank 004Z is referred to as "modem" in this guide.
• Read this guide thoroughly beforehand for proper usage.
• Accessible services may be limited by contract conditions or service area.
• This modem is compatible with 3G network technologies.
Notes
· Unauthorized copying of any part of this guide is prohibited.
· Contents are subject to change without prior notice.
· Steps have been taken to ensure the accuracy of descriptions in this guide. If you find inaccurate or missing
information, contact SoftBank Mobile Customer Center, General Information (P.7-3).
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Table of Contents
Related Manuals for SoftBank 004Z
Summary of Contents for SoftBank 004Z
- Page 1 Introduction Thank you for purchasing SoftBank 004Z wireless broadband modem. • SoftBank 004Z is referred to as "modem" in this guide. • Read this guide thoroughly beforehand for proper usage. • Accessible services may be limited by contract conditions or service area.
- Page 2 Getting Started Setup (Windows PC) Windows Utility Operation Guide Chapter Contents Setup (Mac) At a Glance Mac Utility Operation Guide Troubleshooting Appendix...
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Page 3: Table Of Contents
Contents Contents .......... iii 3 Windows Utility Operation Guide 6 Troubleshooting Introduction ........iv SoftBank 004Z Utility Operations Troubleshooting ......6-2 Safety Precautions ......v Guide (Windows PC) ....3-2 General Notes ......... ix Overview ........3-2 7 Appendix Trademarks ........x Packet Communication Settings ..3-3 Appendix ........7-2... -
Page 4: Introduction
• Memory Requirements: • Observe precautions to avoid injury or property damage. Windows XP: 256MB (512MB+ recommended) • SoftBank Mobile is not liable for any damages from modem use. Windows Vista: 512MB (1GB+ recommended) Windows 7 (32-bit): 1GB+ Windows 7 (64-bit): 2GB+... -
Page 5: Safety Precautions
Safety Precautions Labels Symbols These labels indicate the degree of risk from improper use. These symbols indicate prohibited or compulsory actions. Make sure you thoroughly understand meanings before Make sure you thoroughly understand meanings before reading on. reading on. Great risk of death or serious injury Prohibited actions Prohibited Risk of death or serious injury... -
Page 6: Limitation Of Liability
May cause malfunction. accidental loss/alteration of any downloaded data. • SoftBank Mobile is not liable for corruption or loss of stored Stop using this device near gas stations or places with data resulting from failures or malfunctions of the product, fire/explosion risk. - Page 7 If thunder is heard while outdoors, turn power off; find cover. Compulsory There is a risk of lightning strike or electric shock. Do not place device on unstable surfaces. Device or related hardware may fall, resulting in injury, Prohibited malfunction, etc. Keep device out of infants' reach.
- Page 8 Electronic Medical Equipment Handling USIM Card & SD Card This section is based on “Guidelines on Safeguarding Medical Do not insert objects other than SD Card into SD Card Equipment from Electromagnetic Waves from Mobile Phones Slot. Prohibited and Other Devices“ (Electromagnetic Compatibility May cause overheating, electric shock or malfunction.
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Page 9: General Notes
• Files may be lost or damaged in the following situations. additionally configuring the SoftBank 004Z Utility. When the SoftBank Mobile is not liable for damages incurred due to lost or following access point is used with a predetermined plan, altered information. -
Page 10: Trademarks
5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 SOFTBANK, SOFTBANK’s equivalent in Japanese and the SOFTBANK logo are registered trademarks or trademarks of SOFTBANK CORP. in Japan and 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 other countries. 6,847,830 6,876,697 6,879,585 6,886,049... -
Page 11: Getting Started
Getting Started ....................... 1-2 Package Contents ......................1-2 Parts & Functions ......................1-2 USIM Card ........................1-3 SD Card ......................... 1-4... -
Page 12: Getting Started Getting Started
Getting Started Package Contents • SoftBank 004Z is referred to as "modem" in this guide. • This modem accepts microSD™/microSDHC™ Memory Card The following items are included in the package. (sold separately). Purchase one to use SD Card functions. Please confirm package contents before use. -
Page 13: Usim Card
Removing USIM Card USIM Card Remove Cover USIM Card is the property of SoftBank Mobile. The IC chip Remove USIM Card contains customer information including phone number. USIM Card must be installed for use. For details, see USIM Replace Cover Card guide (Japanese). -
Page 14: Sd Card
SD Card Removing SD Card Remove Cover 004Z accepts SD Card (microSD or microSDHC) up to 32GB. SoftBank Mobile does not guarantee compatibility with any Push SD Card lightly until it clicks; when it pops out, specific software. Install SD Card to use SD Card functions. - Page 15 Setup (Windows PC) ....................... 2-2 Device Recognition (Windows PC) ................2-2 Software Installation (Windows PC) ................2-2 Device Removal (Windows PC) ..................2-9...
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Page 16: Setup (Windows Pc)
Utility installer starts, device driver and utility software "Software Installation (Windows PC)" to install SoftBank install automatically 004Z Utility. • If an older version of SoftBank 004Z Utility is already installed a message appears. Remove old version before installation (See "Uninstalling SoftBank 004Z Utility" on P.2-8.). - Page 17 For Windows XP, "AutoPlay" does not appear. • For manual installation, see P.2-5,P.2-6, and P.2-7. "Welcome to the InstallShield Wizard for SoftBank 004Z Utility" dialog box appears. Click "Next" "User Account Control" dialog box appears. Click "Yes" For Windows Vista, click "Continue."...
- Page 18 "License Agreement" appears "Choose Destination Location" dialog box appears If agreed, click "I accept the terms of the license agreement" Specify a folder and click "Next." and click "Next."...
- Page 19 *Always power on PC before inserting modem USB plug. In Start Menu, click "Computer" Double click "SoftBank 004Z" SoftBank 004Z Utility shortcut icon appears on desktop • Restart PC if it does not function correctly. "User Account Control" dialog box appears. Click "Yes"...
- Page 20 *Always power on PC before inserting modem USB plug. In Start Menu, click "Computer" Double click "SoftBank 004Z" "Welcome to the InstallShield Wizard for SoftBank 004Z Utility" dialog box appears. Skip to Step 7 on P.2-3 "User Account Control" dialog box appears. Click "Continue"...
- Page 21 If installer fails to start automatically, follow these steps: *Always power on PC before inserting modem USB plug. In Start Menu, click "Computer" Double click "SoftBank 004Z" "Welcome to the InstallShield Wizard for SoftBank 004Z Utility" dialog box appears. Skip to Step 7 on P.2-3...
- Page 22 Upon uninstallation, dialog box below appears. Click "Finish" to end uninstallation "Welcome to the InstallShield Wizard for SoftBank 004Z Utility" dialog box appears. Skip to Step 7 on P.2-3 Uninstalling SoftBank 004Z Utility Select "Start" → "All Programs" → "SoftBank 004 Utility"...
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Page 23: Device Removal (Windows Pc)
Device Removal (Windows PC) "Safely Remove Hardware" appears. Select "USB Mass Storage Device" and click "Stop" • Close SoftBank 004Z Utility before removing modem. Do not remove modem during transmissions. For Windows 7, exit Utility before removing modem. • With SD Card installed, in Task Tray, click then click "Eject... - Page 24 "Stop a Hardware device" appears. If modem can be Once modem can be removed safely, remove modem safely removed from PC, click "OK" • For Windows XP, "USB Mass Storage Device" appears. Return to "Safely Remove Hardware" dialog box. Repeat steps for "USB Mass Storage Device" •...
- Page 25 SoftBank 004Z Utility Operations Guide (Windows PC) ..........3-2 Overview ........................3-2 Packet Communication Settings .................. 3-3 Connecting/Disconnecting ................... 3-4 Connection Record ....................... 3-5...
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Page 26: Softbank 004Z Utility Operations Guide (Windows Pc)
② Transferred Data Meter ⑦ Help To activate SoftBank 004Z Utility, double-click (SoftBank Open User Guide PDF file 004Z Utility shortcut). For Windows 7 or Windows Vista, (Japanese) insert modem to automatically open "AutoPlay" dialog ③ Connect/Disconnect ⑧ Configuration box. Click "Run AutoRun.exe" to initiate SoftBank 004Z Perform activation settings Utility. -
Page 27: Packet Communication Settings
Dial-up profile must be set up for packet communications. In Main Screen, click for Connection dialog box. SoftBank 004Z Utility Connection dialog box appears. Set Config name, APN, User name, and Password • As required, click "Advance" tab to set DNS, PDP Server, Authentication Mode, or PDF types. -
Page 28: Connecting/Disconnecting
Connecting/Disconnecting Editing Profile Select profile to edit from "Configuration name" list Starting Click "Edit" to change set information Click to initiate connection Click "Save" to save reset information Click "Apply" to save setting • Close window to exit dial-up connecting destination setting. Deleting Profile Select profile to delete from "Configuration name"... -
Page 29: Connection Record
Connection Record Disconnecting Click to end connection • Changing PC clock during connections affects record accuracy. Communication Record Click for data record • If "Data usage is approximate only, please contact your operator for actual usage" confirmation appears, click "OK."... - Page 30 Checking Communication Summary Setting Operator Click "From"/"To" for statistics In Main Screen, click Click "Operator" to select "Automatic" or "Manual" • Select "Manual" and click "Search" to find operator. • This is only a guide. Actual transmissions may differ. Click "Apply" to save setting...
- Page 31 Preferred Network Alert In Main Screen, click In Main Screen, click Click "Preferred Mode" to select "Automatic" or "3G Click "Alert" to select "Network connect only" or "GSM only" alert"/"Network disconnect alert" • Click "Browse" to select files on PC. •...
- Page 32 Default: 9999 Entering PIN If PIN Authentication is active, PIN entry is required for modem use. Insert modem USB plug into PC USB port, and activate SoftBank 004Z Utility for PIN entry window Enter PIN correctly Click "OK" for authentication...
- Page 33 • Incorrectly entering PIN three consecutive times activates PIN Lock. PUK Code is required to unlock it. Entering PUK Code ten consecutive times locks modem completely. If modem is completely locked, predefined procedures are required. Contact SoftBank Mobile Customer Center, General Click "Apply" to save setting Information (P.7-3).
- Page 34 Connect Log Setting Viewing Diagnostics In Main Screen, click In Main Screen, click Click "Connect Log" for "Set price"/"Set connect unit" Click "Diagnostics" to view "Software information" • If "Set connect unit" is checked, "Byte"/"Packet" is selectable. (Version Information) and "Device information" (Device name/IMEI/Phone number) •...
- Page 35 Setup (Mac) ........................4-2 Device Recognition (Mac) .................... 4-2 Software Installation (Mac) ..................4-2 Device Removal (Mac) ....................4-6...
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Page 36: Setup (Mac)
Power on Mac and initiate Mac Insert modem into Mac icon appears on desktop, double click it. "SoftBank 004Z Utility.mpkg" folder opens automatically. System message appears upon modem recognition. See "Software Installation (Mac)" to install SoftBank 004Z... - Page 37 Double click "SoftBank 004Z Utility.mpkg" folder to "Software License Agreement" appears. Click start installation. Dialog box below appears. Click "Continue" "Continue" • If an older ZTE Utility is already installed, uninstall it first. • Make sure that only the latest Utility is installed before use.
- Page 38 "Standard Install on "Macintosh HD"" dialog box "Certification" appears. Enter User Name and appears. Click "Install" Password and click "OK" Installation starts • "Macintosh HD" is hard disk name. It may vary.
- Page 39 • Drag /Macintosh HD/System/Library/ModemList folder into trash bin. Delete Modem Scripts • Drag ZTE USB MODEM file from /Macintosh HD/Library/ SoftBank 004Z Utility starts automatically Modem Scripts folder into trash bin. Delete Installer • Restart Mac if it does not function correctly. • Drag ZTE folder from /Macintosh HD/Library/Application Support folder into trash bin.
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Page 40: Device Removal (Mac)
In Finder, click beside "SoftBank 004Z" • If SD Card is installed, first click card removal icon, then click beside "SoftBank 004Z." Remove modem from Mac In Finder, if the above icon does not appear, end SoftBank 004Z Utility and remove modem. - Page 41 SoftBank 004Z Utility Operations Guide (Mac) ............. 5-2 Overview ........................5-2 Packet Communication Settings .................. 5-3 Connecting/Disconnecting ................... 5-4 Connection Record ....................... 5-5 Confirming Settings ..................... 5-6...
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Page 42: Softbank 004Z Utility Operations Guide (Mac)
Initiating SoftBank 004Z Utility ② Home ⑦ Help Return to Main Screen. Open User Guide PDF file Insert modem USB plug into Mac USB port. SoftBank 004Z (Japanese) Utility activates automatically. ③ Signal Strength Indicator ⑧ Connection Indicators See P.3-2 for the description USIM Card connection status •... -
Page 43: Packet Communication Settings
Packet Communication Settings Editing Profile Select profile to edit from "Configuration name" list Dial-up profile must be set up for packet communications. Click "Edit" to change set information Creating New Profile Click "OK" to save reset information In Main Screen, from "Default Configuration" pull Click "Close"... -
Page 44: Connecting/Disconnecting
Connecting/Disconnecting Disconnecting Click "Disconnect" to end connection Starting Click "Connect" to initiate connection During connections, confirm connection time, transmitted, and received data size of the current connection here. -
Page 45: Connection Record
Connection Record Checking Communication Summary Click to set "Period" • If "Period" is selected, statistic period is selectable in • Changing Mac clock during connections affects record accuracy. "From"/"To" field. Click to adjust time and date. Click "Show" for data statistics. Communication Record Click "Data Record"... -
Page 46: Confirming Settings
Confirming Settings Alert In Main Screen, click "Settings" Preferred Network Click "Alert" to select "Network connect alert" or "Network disconnect alert" In Main Screen, click "Settings" • Click "Browse" to select files on Mac. Click "Network" to set Operator Selection to •... - Page 47 Insert modem USB plug into Mac USB port, and Changing PIN activate SoftBank 004Z Utility for PIN entry window Click "Settings" →"Security" → "Revise PIN" (checked) Enter PIN correctly If Change PIN window appears, enter current PIN and Click "OK"...
- Page 48 Connection Log Setting consecutive times locks modem completely. If modem is completely locked, predefined procedures are required. In Main Screen, click "Settings" Contact SoftBank Mobile Customer Center, General Information (P.7-3). Click "Connect Log" to set "Set price" / "Set connect unit"...
- Page 49 Troubleshooting ......................6-2...
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Page 50: Troubleshooting
Troubleshooting 1. PC does not recognize modem 1. PC does not recognize modem P.6-2 Check whether modem is properly inserted in PC 2. Inserting modem does not automatically activate Remove modem from PC, restart PC, then reinsert P.6-3 installer modem 3. - Page 51 For Mac, follow these steps to confirm modem Confirm that devices outlined in the rectangles appear. (COM port numbers differ by PC operating environment.) installation: Click to open terminal dialog box Input "Is/dev/cu" command* Confirm that the information below appears: /dev/cu.ZTEUSBModem_ /dev/cu.ZTEUSBATPort_ /dev/cu.ZTEUSBDIAGPort_...
- Page 52 Check whether modem is properly connected to PC Clean it with a soft cloth Signal may be weak. Move to where signal is stronger Contact SoftBank Mobile Customer Center, General Remove modem from PC and reconnect Information (P.7-3) If Steps...
- Page 53 Click Start menu → "Control Panel" for "Control Panel" Error Message Descriptions/Solution window Network is restricted. Contact SoftBank Mobile Limited Service Click "User Accounts and Family Safety" then click "User Customer Center, General Information (P.7-3). Accounts" in the next window...
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Page 55: Appendix
Appendix ......................... 7-2 Specifications ........................ 7-2 Warranty & Service ....................... 7-2 Customer Service ......................7-3... -
Page 56: Appendix
Normal: 1.9 W repairs can be made, you will be charged for them. Consumption* Standby: 0.25 W • SoftBank Mobile is not liable for any damages resulting from Operating Operating Temperature: –10 to +60 the use of this modem. Environment Operating Humidity: 5% to 95% •... -
Page 57: Customer Service
*These numbers cannot be dialed from outside Japan. SoftBank Mobile Global Call Center From outside Japan, dial +81-3-5351-3491 (toll free from SoftBank handsets) If 004Z is lost/stolen, call this number immediately (international charges apply) ZTE Japan Customer Support Webpage http://www.zte.co.jp/products/devices/devices_gallery/... - Page 58 SoftBank 004Z User Guide February 2011, First Edition SOFTBANK MOBILE Corp. Please help the mobile industry maintain high environmental standards. Recycle your old handsets, batteries and charger units (all manufacturers and brands). Before you recycle, please remember these important points: •...