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SoftBank 604HW User Manual

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604HW
User Guide

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Summary of Contents for SoftBank 604HW

  • Page 1 604HW User Guide...

  • Page 3: Table Of Contents

    Parts & Functions.............. 6 USIM Card................7 Connecting with USB Cable (Windows) Device Recognition/Removal on Windows PC....10 604HW User Guide Contents Installing/Uninstalling Driver (Windows PC)....11 Dial-Up Connection (Windows PC)........13 Connecting with USB Cable (Mac) Device Recognition/Removal on Mac....... 16 Installing/Uninstalling Driver (Mac)........16...

  • Page 4: Introduction

    Introduction Introduction Operating Environment (Compatible OSs) Before You Begin Use wireless modem in any of these operating environments. Use outside these environments may affect performance. Operating environment (hardware, connected peripherals, Read "クイックスタート(Quick Start)" (Japanese), "Safety installed applications, etc.) may also affect performance. Precautions"...

  • Page 5: Package Contents

    Modem setting tool user guide. Trademarks ・SoftBank, SoftBank's equivalent in Japanese and the SOFTBANK logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries. ・HUAWEI is a trademark or registered trademark of HUAWEI TECHNOLOGIES CO., LTD.

  • Page 7: Getting Started

    Getting Started Parts & Functions.............. 6 USIM Card................7...

  • Page 8: Parts & Functions

    Parts & Functions LED Status Lamp LED Status Lamp indicates communication status or abnormal Wireless Modem status. LED color Communication status/ and lighting Abnormal status pattern ・Searching for network ・Registering network Flashes in red ・USIM Card is completely locked (flashes twice ・USIM Card malfunction briefly, off ・Communication suspended due to high...

  • Page 9: Usim Card

    ・Specifications and capabilities are subject to change without notice. ・Keep a copy of information saved to USIM Card. SoftBank Corp. is not responsible for damages due to loss of saved information. ・In case USIM Card or wireless modem (USIM Card inserted) ・...
  • Page 10 Removing USIM Card Remove wireless modem from computer in advance. Slide and open Cover in the direction of the arrow Remove USIM Card ・Be careful not to touch USIM Card when removing. Slide and close Cover in the direction of the arrow...

  • Page 11: Connecting With Usb Cable (Windows)

    Connecting with USB Cable (Windows) Device Recognition/Removal on Windows PC....10 Installing/Uninstalling Driver (Windows PC)....11 Dial-Up Connection (Windows PC)........13...

  • Page 12: Device Recognition/Removal On Windows Pc

    Device Recognition/Removal on Device Removal (Windows) Windows PC When using a PC, check that data uploading/downloading is completed before removing wireless modem. Device Recognition (Windows) Upon connecting the first time, the device driver is installed Check that data uploading/downloading is completed. automatically.

  • Page 13: Installing/Uninstalling Driver (Windows Pc)

    Installing/Uninstalling Driver When Driver Update is Available (Windows PC) When driver update is available, the driver update confirmation screen for PC is shown. Update the driver for Notes on Installation/Uninstallation PC with the following steps. Driver update confirmation screen for PC Download Removing Install the driver...
  • Page 14 Uninstalling Driver Windows 7 Screenshots/operations are based on Windows 10. Operate as follows. Start menu Control Panel Programs Programs and Features 604HWSettingTool Start menu Activate File Explorer Uninstall/Change In "User Account Control," Uninstall Uninstallation starts. This PC Uninstall or change a program In list, 604HWSettingTool Uninstall/Change...

  • Page 15: Dial-Up Connection (Windows Pc)

    Dial-Up Connection (Windows PC) Enter phone number and account information, then Create Close Windows Dial-Up Connection Phone number and account information for the access point are required to set a new dial-up connection. Contact internet service provider (ISP) or network administrator in advance. Screenshots/operations are based on Windows 10.

  • Page 17: Connecting With Usb Cable (Mac)

    Connecting with USB Cable (Mac) Device Recognition/Removal on Mac....... 16 Installing/Uninstalling Driver (Mac)........16...

  • Page 18: Device Recognition/Removal On Mac

    WEB UI Exit WEB UI before removing wireless modem. Do not remove wireless modem during transmissions. Device Recognition (Mac) "604HW Setting Tool" icon appears on desktop and "604HW Setting Tool" folder automatically opens. Power on Mac Double-click 604HW Setting Tool Connect wireless modem into USB port of Mac Mac recognizes wireless modem (it takes a while).
  • Page 19 Uninstalling Driver (Mac) In Macintosh HD, Library StartupItem MobileBrServ Double-click Uninstall Enter user name and password Uninstallation is complete.

  • Page 21: Settings (Using Web Ui

    Settings (Using WEB UI) Overview of WEB UI............20 WEB UI Window on PC............. 23 Setting Mobile Network...........25 Setting Function............... 40 System................67 Showing/Setting Data Usage........... 74 Updating Software............82...

  • Page 22: Overview Of Web Ui

    Overview of WEB UI Connect wireless modem to a computer and use web browser to check wireless modem information or make settings. For web browser support, see "Operating Environment (Compatible OSs)." Cautions on WEB UI Note the following on WEB UI. ・If the mode is switched from Normal Mode to Modem Mode by Modem Setting Tool, WEB UI becomes unavailable.
  • Page 23 Logging In to WEB UI from Computer In WEB UI Home Page, Log In Login window opens. Enter Login password Log In Log Out appears at top right, and login is complete. ・Password is "admin" by default. Default Login Password For enhancing security, it is recommended to change default Login password.
  • Page 24 Cautions for WEB UI Login Note the following for WEB UI login. ・When five minutes passes without operation on WEB UI, you are logged out automatically, and entered information is deleted.

  • Page 25: Web Ui Window On Pc

    Toggle setting menu Connected network Connected network details and signal level SupportSite Connect SoftBank website and open Support Site of 604HW Connect SoftBank website and open User Guide of 604HW User Manual Received data volume: ・ Show accumulated received data traffic at the moment from start of connection Transmitted data volume: ・...

  • Page 26: Settings Window

    ：Appears when update file is available Mobile Network Signal Strength (Strong)⇔ (Weak)⇔ (Out of service area) Mobile Network : SoftBank 4G connected : SoftBank LTE connected Network Type : SoftBank 3G connected : SoftBank GSM connected : Connected to Internet Internet Connection Status...

  • Page 27: Setting Mobile Network

    Setting Mobile Network Make advanced settings when using 4G/LTE/3G/GSM network. Setting Mobile Connection Set whether to connect mobile network automatically. In Menu List, Mobile Network Setting Connect Mode In "Connect mode," Automatically connect Apply Connect Mode is set to Automatically connect.
  • Page 28 Setting Network Mode Set whether to connect to mobile network automatically. ・"4G/LTE/3G/GSM" is set by default. In Menu List, Mobile Network Setting Mobile Network In "Network mode," 4G/LTE/3G/GSM 4G/LTE...
  • Page 29 Apply Network mode is set.
  • Page 30 Setting Network Search Search for and set mobile network during international roaming. In Japan, always use auto-mode. Settings are not changed. In Menu List, Mobile Network Setting Mobile Network In network search mode, Manual Apply Select the network Network search is set.

  • Page 31: International Roaming

    International Roaming In Menu List, Mobile Network Setting Mobile Network Change International roaming Apply International roaming setting is changed. ・ When turning Disable Enable , information screen appears. Click to change international roaming setting.
  • Page 32 Setting Profile Type Set Profile Type. Set the following items and create profile. Item Description Local Profile Set profile in wireless modem PC Profile Set profile in PC In Menu List, Mobile Network Setting Profile Management Select profile typeA Apply Profile Type is set.
  • Page 33 Creating Profile Create Local Profile. PC Profile can be created by Profile Generation Tool. For details, refer to Profile Generation Tool user guide. Set the following items and create profile. Item Description Profile name Enter profile name Enter APN User name Enter username Password Enter password...
  • Page 34 Set each item Apply Created profile appears for profile name.
  • Page 35 Editing Profile Edit already saved profile. Initial profile set by default and currently used profile cannot be edited. In Menu List, Mobile Network Setting Profile Management Select profile name Edit...
  • Page 36 Enter each item Apply Edited information appears.
  • Page 37 Deleting Profile Delete created profiles. Preset profiles are not deleted. In Menu List, Mobile Network Setting Profile Management Select profile name Delete Profile is deleted.
  • Page 38 PIN Verification Set PIN Verification. PIN (Personal Identification Number) is a code to prevent unauthorized use. USIM PIN is "9999" by default. ・ Set PIN verification to Enable to use wireless modem by PIN entry. ・Incorrectly entering PIN code three consecutive times activates PIN Lock. PUK Code is required to unlock it. For details about PUK, contact Customer Service, General Information.
  • Page 39 PIN Verification (WEB UI) Activate WEB UI Enter four- to eight-digit PIN code Apply When correct PIN is entered, Home Page appears.
  • Page 40 Changing PIN Change the PIN to any four- to eight-digit number if required. In Menu List, Mobile Network Setting PIN Management Set "PIN verification" to Modify Set required items Apply PIN is modified.
  • Page 41 Canceling PIN Verification Disable PIN verification. In Menu List, Mobile Network Setting PIN Management Set "PIN verification" to Disable Enter PIN code Apply PIN verification is canceled.

  • Page 42: Setting Function

    Setting Function Set function such as Firewall and IP address filter. Setting DHCP Set DHCP to assign IP address to wireless modem within LAN Setting items are as follows: Item Description IP address Set IP address of wireless modem Subnet mask Set Subnet mask DHCP server Set whether to use DHCP...
  • Page 43 Firewall Switch Set Firewall function. Setting items are as follows: Item Description IP address filtering Set whether to use IP address filter function Enable domain name filter Set whether to enable domain name filter In Menu List, Router Setting Firewall Set each item Apply Firewall is set.
  • Page 44 Setting IP Address and Port Filtering Set whether to apply rules and allow transmissions from Internet through Firewall, based on sender/receiver addresses. Setting items are as follows: Item Description LAN IP Address Set source IP address to apply rules; specify IP address from IP addresses used on LAN LAN Port Set source port number to apply rules WAN IP Address...
  • Page 45 Enter each item ・To set IPv6 addresses, enter a prefix at the end of the IP address. ・ Turn Status to to filter IP addresses according to the rules set. ・ Turn Status to not to filter IP addresses regardless of the rules. Use for temporarily deactivating filtering. The rules are not canceled.
  • Page 46 Apply IP address filtering is set.
  • Page 47 Canceling IP Address and Port Filtering In Menu List, Router Setting IP Address Filtering In "Filter mode," Blacklist Whitelist...
  • Page 48 Delete Apply IP address filtering settings are canceled.
  • Page 49 Setting Domain Name Filter Set Domain Name Filters to restrict computers in the local area network from accessing certain websites. In Menu List, Router Setting Domain Name Filter In "Filter mode," Blacklist Whitelist...
  • Page 50 Enter each item ・ Turn Status to to filter set domain names. ・ Turn Status to not to filter set domain names. Use for temporarily deactivating filtering. Filtering is not canceled.
  • Page 51 Apply Domain Name Filter is set.
  • Page 52 Canceling Domain Name Filter In Menu List, Router Setting Domain Name Filter In "Filter mode," Blacklist Whitelist...
  • Page 53 Delete Apply...
  • Page 54 Domain name filtering settings are canceled.
  • Page 55 Setting Portmapping Set a virtual server for accessing a specified device inside LAN via the Internet. Setting items are as follows: Item Description Name Name of virtual server WAN Port Set source port number Set IP address for device inside LAN to make available as a server; specify IP address from IP LAN IP Address addresses used on LAN Set destination port number for device inside LAN to make available as a server when...
  • Page 56 Enter each item ・ Turn Status to to activate portmapping. ・ Turn Status to to deactivate portmapping. Use for temporarily deactivating mapping. Mapping is not canceled. Apply Portmapping is set.
  • Page 57 Canceling Portmapping In Menu List, Router Setting Portmapping Delete...
  • Page 58 Apply Portmapping settings are canceled.
  • Page 59 Setting Special Applications Enable to use special applications such as online games and video phone system. Setting items are as follows: Item Description Name Name applications Status Set whether to apply rules Trigger Port Set port number for data control Trigger Protocol Select protocol for data control Open protocol...
  • Page 60 Enter each item Apply Special application settings are added.
  • Page 61 Canceling Special Applications In Menu List, Router Setting Special Applications Delete...
  • Page 62 Apply Special application settings are canceled.
  • Page 63 Set specified device inside LAN as DMZ host isolated from other devices. Setting items are as follows: Item Description Select whether to set DMZ host DMZ IP address Set IP address for DMZ host In Menu List, Router Setting Set each item Apply DMZ host settings are applied.
  • Page 64 SIP ALG Set when using an SIP application to use Internet telephone, etc. Setting items are as follows: Item Description SIP ALG Select whether to enable SIP ALG function SIP port Enter port number provided by SIP service provider 1　SIP ALG is to be enabled when using SIP applications (e.g. X-Lite, Yate, Sipdroid, etc.) on a WLAN device connected to wireless modem. If normal calling is not available with the SIP application, uncheck "SIP ALG"...
  • Page 65 UPnP Set UPnP for using UPnP-compatible peripheral devices, audio visual devices, appliances and UPnP-compatible applications such as messenger software. Setting items are as follows: Item Description UPnP Set whether to use UPnP In Menu List, Router Setting UPnP Enable Disable Apply UPnP settings are applied.
  • Page 66 Convert private IP address used inside LAN to global IP address for connecting to the Internet. Setting items are as follows: Item Description Low security but normal operation of application; high compatibility with applications, Cone gaming device etc. Symmetric Used for higher security gateway Set how long to maintain a session when there is no transmission after a TCP session is Tcp Nat Time(s) established;...
  • Page 67 Out of Service Notification Set whether to show notification when wireless modem is out of network service area on the browser of a terminal accessing the Internet via wireless modem. In Menu List, Router Setting Out Of Service Notification Turn On Turn Off Apply Out of service notification setting is applied.
  • Page 68 Setting VPN Pass-through Enable VPN pass-through tunnels between devices inside LAN and external VPN clients. In Menu List, Router Setting VPN Pass-through Apply VPN pass-through setting is applied.

  • Page 69: System

    Check wireless modem device information and change login password for WEB UI. Also reset and reboot wireless modem. Checking Wireless Modem Information Check device information such as software version. Item Description Device name Product name (604HW) IMEI Serial number Number Phone number saved to USIM Card Hardware version Hardware version...
  • Page 70 Changing Login Password for WEB UI Change Login password. ・For enhancing security, it is recommended to change Login password regularly. ・Set safer Login password when setting a new one. In Menu List, System Change Login Password Enter current password Enter a new password Re-enter the new password Apply New password is set and WEB UI Home Page appears.
  • Page 71 Resetting Wireless Modem Restore wireless modem settings to their factory defaults. ・All settings are restored except contents in USIM Card. In Menu List, System Factory Data Reset Reset Wireless modem reboots to its default settings.
  • Page 72 Rebooting Wireless Modem In Menu List, System Reboot Reboot Wireless modem is rebooted.
  • Page 73 Setting Auto Start Browser Set whether to activate web browser automatically when wireless modem is connected to PC. In Menu List, System Auto Start Browser Apply Auto Start Browser setting is applied.
  • Page 74 Setting Software Auto Update Set intervals for automatically checking new software and auto update content. In Menu List, System Update Settings Set Auto Check New Version Intervals Set Automatically Update Content...
  • Page 75 Apply Software auto update setting is applied. ・Check Without Login to allow the device to update without login.

  • Page 76: Showing/Setting Data Usage

    Showing/Setting Data Usage Check data traffic volume. Also, set maximum traffic or reset date for data traffic. Data traffic is an estimation. May differ from actual traffic volume. For actual traffic volume, contact SoftBank Customer Support. Checking Data Traffic Volume Accumulated data traffic volume at the moment from start of use or reset is shown.
  • Page 77 Setting Auto Reset Date Set date of month for automatically resetting accumulated data traffic. In Main Menu, Data Traffic Setting...
  • Page 78 Select date for resetting Apply Auto reset date is set. ・Value number is selected between 1 and 31. ・If 31 is set, data traffic is reset at the end of the month. "Reset" and "Auto Reset" The reset items differ in "Reset" and "Auto Reset." With "Reset,"...
  • Page 79 Setting Maximum Traffic Set monthly data traffic volume. ・Maximum traffic does not mean a limit on data communication. Use this volume as measure of usage. In Main Menu, Data Traffic Setting...
  • Page 80 Enter number for data traffic Select units Apply Maximum traffic is set. ・Enter value between 1 and 999. ・Set data volume in GB/MB.
  • Page 81 Resetting Data Traffic In Main Menu, Data Traffic Reset...
  • Page 82 Data traffic volume is reset.
  • Page 83 Checking Data Traffic Usage Check data traffic usage, logs, and information records etc. In Main Menu, Data Traffic Logs Data traffic usage is shown.

  • Page 84: Updating Software

    Updating Software Update software. Updating Software In Main Menu, Software Update Update Wireless modem checks the latest software. ・When software is the latest, "The latest version" appears. If not the latest, software is updated. Software Update Packet communication charges are not applied for software update. While software is updated, other functions are disabled.

  • Page 85: Appendix

    Appendix Troubleshooting..............84 Specifications..............86 Warranty & Service............88 Customer Service.............. 88...

  • Page 86: Troubleshooting

    Confirm that wireless modem is properly connected to Check Here First Remove wireless modem from PC, restart PC, then If symptoms continue even after checking, contact a nearby reconnect wireless modem. SoftBank Shop or Customer Service. Follow these steps to confirm proper wireless modem installation.
  • Page 87 Right-click the Start menu Control Panel Internet connection fails User Accounts Make sure that the account type you are logging in as is "Administrator." Make sure you are within the service area. For Windows 8.1, follow these steps to check. If signal reception is poor, move to where signal is strong, then reconnect.

  • Page 88: Specifications

    If signal reception is poor, move to where signal is strong, then reconnect. Item Description If problem persists, contact the administrator. Product Name 604HW Approx. 96.1 mm (H) ×34.0 mm (W) ×15.2 Dimensions mm (D) Weight Approx. 41 g Interface USB 2.0...
  • Page 89 Parts Materials/Finishing Upstream: 2496 MHz to 2690 MHz Outer Case Downstream: 2496 MHz to 2690 MHz PC/coating (Front) TDD-LTE: Outer Case Upstream: 3480 MHz to 3600 MHz PC/coating (Side) Downstream: 3480 MHz to 3600 MHz FDD-LTE: USB Front PC/coating Upstream: B1 (1920 MHz to 1980 MHz), Cover B2 (1850 MHz to 1910 MHz), B3 (1710 USB Top Cover...

  • Page 90: Warranty & Service

    From a landline/IP phone, dial toll free at 0800-919-0157 Damages For Customer Assistance SoftBank Corp. is not liable for any damages resulting from use of wireless modem. From a SoftBank handset, dial toll free at 113 From a landline/IP phone, dial toll free at 0800-919-0113...

  • Page 91: Safety Precautions

    Safety Precautions Safety Precautions............90 General Notes..............95 Specific Absorption Rate (SAR) Information for this Product................96...

  • Page 92: Safety Precautions

    Safety Precautions Wireless Modem, USIM Card, USB Extension Cable (HWDCQ1) Read safety precautions before using wireless modem. Observe precautions to avoid injury to self or others, or damage to property. Labels & Symbols Do not use, store, or leave wireless modem/ These labels indicate the degree of risk from improper use.
  • Page 93 Do not drop, step on, throw or otherwise Do not use wireless modem/related hardware subject to strong force, impact or vibration. when damaged. May cause fire, burns, injury, electric shock, etc. May cause fire, burns, injury, etc. Keep terminals away from conductive materials Do not place wireless modem/related hardware and do not let dust enter wireless modem/ on unstable/uneven surfaces.
  • Page 94 Wireless Modem Do not put liquid such as water (beverage, sweat, sea water, pet urine, etc.) or foreign objects such as anything metal or flammable into USIM Card slot. Do not heat or dispose of wireless modem in fire. Insert USIM Card in correct position and orientation.
  • Page 95 USB Extension Cable (HWDCQ1) Avoid pets etc. from biting wireless modem. Wireless modem may overheat and result in fire, burns, injury, etc. Do not use USB Extension Cable if it is damaged. May cause fire, burns, electric shock, etc. Do not apply excessive force when removing cover.
  • Page 96 Do not touch USB Extension Cable or terminals Disconnect USB Extension Cable before cleaning with wet hands. May cause fire, burns, electric shock, etc. Cleaning USB Extension Cable with it connected may cause fire, burns, electric shock, etc. USIM Card If USB plug is dusty, clean it.

  • Page 97: General Notes

    ・Files may be lost or damaged in the following situations. There may be someone who has an electric medical device SoftBank Corp. is not liable for damages incurred due to such as implanted pacemaker or implanted cardioverter lost or altered information. To minimize damages, back up defibrillator around you.

  • Page 98: Specific Absorption Rate (Sar) Information For This Product

    -Association of Radio Industries and Businesses (ARIB) http://www.arib-emf.org/01denpa/denpa02-02.html (Japanese) This product [604HW] is confirmed to comply with guidelines relating to effects of radio wave exposure as set forth by the Council of Europe (CE) and the Federal Communications Commission (FCC). Refer to the following.
  • Page 99 -World Health Organization http://www.who.int/emf -List of Specific Absorption Rates (SAR) for radio waves by smartphone/3G model http://www.softbank.jp/mobile/support/sar/ (Japanese)
  • Page 101 Ｃ Customer Service.............. 88 Ｄ Device Recognition/Removal on Mac....... 16 Device Recognition/Removal on Windows PC....10 Dial-Up Connection (Windows PC)........13 604HW User Guide Index Ｇ General Notes..............95 Ｉ Installing/Uninstalling Driver (Mac)........16 Installing/Uninstalling Driver (Windows PC)....11 Introduction.................2 Ｍ Mac..................16 Ｏ...
  • Page 102 Ｗ Warranty & Service............88 WEB UI Window on PC............. 23 Windows PC...............11 Windows PC...............13...
  • Page 104 604HW User Guide October 2017, First Edition SoftBank Corp. Visit SoftBank Shop for assistance Model : 604HW Manufacturer : HUAWEI TECHNOLOGIES CO., LTD.

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