Customer Service - SoftBank 004Z User Manual

Customer Service

For information about SoftBank Mobile products or services, call General Information.
For repairs, call Customer Assistance.
SoftBank Mobile Customer Center
General Information
• From a SoftBank handset, dial toll free at 157
• From a landline/IP phone, dial toll free at 0800-919-0157
If you cannot reach a toll free number, use the number (charges apply) below for your service area:
Hokkaido Area
Tohoku Area
Hokuriku Area
Kanto, Koshinetsu Area
Kansai Area
Data Communications Support Center (Call for Setup or Operation Information)
Service Hours 9:00-20:00
From a SoftBank handset, dial toll free at 5525
From a landline/IP phone, dial toll free at 0088-21-5525
*These numbers cannot be dialed from outside Japan.
SoftBank Mobile Global Call Center
From outside Japan, dial +81-3-5351-3491 (toll free from SoftBank handsets)
If 004Z is lost/stolen, call this number immediately (international charges apply)
ZTE Japan Customer Support Webpage
http://www.zte.co.jp/products/devices/devices_gallery/
022-380-4380
06-7669-0180
Customer Assistance
• From a SoftBank handset, dial toll free at 113
• From a landline/IP phone, dial toll free at 0800-919-0113
Tokai Area
Chugoku, Shikoku Area
Kyushu, Okinawa Area
052-388-2002
092-687-0010
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