Additional Information; Problem Solving - SMART enigma X5 User Manual

5. Additional Information

5.1 Problem Solving

You might meet abnormal working of this STB with various reasons, check the
following which may help you.
Problem
LED on the front
panel fail to light
up/is not lit.
No picture or sound.
Bad picture/blocking
error.
No startup menu on
screen after turning
on STB for the first
time.
The remote control
is not working.
You have forgotten
your password.
Poor picture quality
or less channels in
scanning.
Possible causes
Mains supply cable is not
connected.
Satellite dish is not aiming to
satellite accurately.
signal or weak signal. The
LNB is faulty. The cable is
faulty.
Satellite dish is not aiming to
the satellite accurately
Signal too strong. Satellite
dish is too small. LNB noise
factor too high. The LNB is
faulty.
The system is connected by
SCART cables and the TV is
not in AV/EXT mode.
Battery exhausted. Remote
control is not aimed correctly
STB is in standby mode.
Low LNB power or signal
loss in cable.
What to do
Check if the mains supply cable is
plugged into the power socket.
Adjust the dish. Check the signal
No strength indicator in one of the
channel search submenus. Check
the cable connections, LNB and
other equipment connected to LNB &
receiver, or adjust dish. Replace the
LNB. Replace the cable.
Adjust the
attenuator to LNB input. Change to a
larger dish. Change LNB with lower
noise factor. Replace the LNB.
Switch the TV to the appropriate AV
input.
Change the batteries (both). Aim the
remote control at the STB. Check
that nothing blocks the front panel.
Check if LED indicator on the front
panel is showing the time, press the
power button to switch off standby
mode.
Contact
Provider. They will help you set it up
again.
Change the LNB power to 14V/19V
in Antenna setup menu.
31
dish. Connect
the dealer or Service
a