Olivetti NETTUNA 7000 Open Service Manual
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Olivetti NETTUNA 7000 Open Service Manual

Olivetti NETTUNA 7000 Open Service Manual

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Cash Register
NETTUNA 7000 Open
SERVICE MANUAL
Code: Y117850-4

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Summary of Contents for Olivetti NETTUNA 7000 Open

  • Page 1 Cash Register NETTUNA 7000 Open SERVICE MANUAL Code: Y117850-4...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. Telecom Italia Group Via Jervis, 77 - 10015 Ivrea (TO) Copyright © 2015 Olivetti All rights reserved...
  • Page 3 PREFACE This manual is intended for use by field service engineers who are responsible for installing and servicing NETTUNA 7000 Open Cash Register, and contains all information necessary for their correct installation and maintenance. Some operations described in the Manual are supplemented by video clips.
  • Page 4 Page intentionally left blank...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Chapter 1 –NETTUNA 7000 GENERAL INFORMATION ......... 1-1 FEATURES ............................. 1-1 QUICK TOUR ............................1-1 Front and Rear Views......................... 1-1 Internal View............................1-2 PACKAGE CONTENTS .......................... 1-3 MODULE COMPONENTS ........................1-4 CONNECTED DEVICE ........................... 1-5 BLOCK DIAGRAM ..........................1-6 REAR PANEL PERIPHERAL CONNECTIONS ..................
  • Page 6 Chapter 4 - PRINTING UNIT DISASSEMBLY ............4-1 DISASSEMBLING THE PAPER FEED ROLLER ................... 4-1 DISASSEMBLING THE MOBILE CUTTER BLADE................4-4 DISASSEMBLING THE CUTTER MOTOR AND SENSOR..............4-7 DISASSEMBLING THE PAPER SENSOR ..................... 4-9 DISASSEMBLING THE FIXED CUTTER BLADE................. 4-10 DISASSEMBLING THE PAPER FEED MOTOR ..................

  • Page 7: Chapter 1 -Nettuna 7000 General Information

    FEATURES The Nettuna 7000 Open System architecture is based on 3 boards : PC Board , I/O ports, Printer Board. The mass storage is a SSD (solid state disk) of 32 Gb, the display is a colour TFT 10.1 inch 1024 x 600 dots resolution, the touch screen controller is a 4 wires resistive, the thermal printhead has 576 dots with print width of 72 mm, the customer display is an alphanumeric 20 characters x 2 lines.

  • Page 8: Internal View

    Internal View Near-end-of-paper lever Clam release lever Figure 1-2 REFERENCE DESCRIPTION PRINTING UNIT PAPER ROLL COVER OPEN SENSOR Service Manual Y117850-4...

  • Page 9: Package Contents

    PACKAGE CONTENTS The package contains the following components:  Cash Register Nettuna 7000 Open  Power Cable (1)  External Power Unit (2)  Paper Roll (3)  Paper Roll Adapter (4)  User Manual (slim edition) Figure 1-3 Service Manual...

  • Page 10: Module Components

    MODULE COMPONENTS The technical specifications for each of the components are as follows: PC BOARD Intel Dual Core ATOM CEDARVIEW processor D2550. Intel NMI10 Card Set. SYSTEM MEMORY DDR3 1066MHz 2 SODIMM up to 4 GB. MASS STORAGE 1 x 2.5” 32 GB SSD SATA interface. INTERFACES 4 x USB 2.0 ports.

  • Page 11: Connected Device

    CONNECTED DEVICE Below is a list of devices tested and connected to Nettuna 7000 Open: Dongle USB 3G:  Huawei E372K  Huawei E392 LTE USB router ADSL  Digicom ADSL2+ Combo C Ethernet Modem/Router mod. 8E4411 Cash drawer: DTW 450, DRW 650 Barcode Reader (keyboard emulation) ...

  • Page 12: Block Diagram

    BLOCK DIAGRAM The block diagram here shows the boards and functional modules composing the terminal: CUSTOMER DISPLAY  REMOTE DISPLAY CASH DRAWER 24V  POWER SUPPLY 24V 2.5A COM1 ‐ COM2 I/O BOARD  SSD  VIDEO  LCD  AND  TOUCH SCREEN  FINGERPRINT READER  FAN2 USB7 LVDS  TOUCH CONTROLLER  USB5  FAN1 PC BOARD PRINTER BOARD  PRINTER  USB4  POWER SUPPLY 12V  PAPER FEED BUTTON ...

  • Page 13: Rear Panel Peripheral Connections

    REAR PANEL PERIPHERAL CONNECTIONS The peripheral connections located on the rear panel are described in this section. Figure 1-5 CONNECTOR DESCRIPTION REFERENCE BOARD 2 USB 2.0 PORTS (USB0_1) PC BOARD PC BOARD RJ45 LAN PORT PC BOARD VGA PORT PC BOARD 2 USB 2.0 PORTS (USB2_3) PC BOARD HDMI PORT...
  • Page 14 Figure 1-6 Service Manual Y117850-4...

  • Page 15: I/O Board

    I/O BOARD The connectors of the I/O Board are described in this section. Figure 1-7 DESTINATION BOARD PRINTER BOARD REF. CABLE FUNCTION DEVICE REFERENCE 24V POWER SUPPLY JS1 PRINTER BOARD NOT USED NOT USED SIGNALS J9 PRINTER BOARD NOT USED COM1 PC BOARD RS 232 COM6 PC BOARD...

  • Page 16: Printer Board

    PRINTER BOARD The Printer Board connectors are described in this section. Figure 1-8 1-10 Service Manual Y117850-4...
  • Page 17 Figure 1-9 DESTINATION BOARD PRINTER BOARD REF. CABLE FUNCTION DEVICE REFERENCE PAPER FEED KEY ON UPPER BODY 24V POWER SUPPLY J3 I/O BOARD PAPER FEED MOTOR PRINTER UNIT CUTTER PRINTER UNIT PRINTER HEAD PRINTER UNIT CLAM OPEN PHOTOSENSOR PRINTER UNIT PAPER PRESENCE PHOTOSENSOR PRINTER UNIT NEAR-END-OF-PAPER PHOTOSENSOR...

  • Page 18: Pc Board

    PC BOARD The PC Board connectors are described in this section. Figure 1-10 1-12 Service Manual Y117850-4...
  • Page 19 SATA2_1 CLEAR CMOS HEADER UPS_IN1 COM PORT PW CONTROL SATA PWR1 COM3 COM4 COM6 COM1 LVDS1 USB6_7 FAN2 BKT_PWR1 USB4_5 SYSTEM PANEL HEADER PNL_PWR1 Figure 1-11 DESTINATION BOARD PC BOARD REF. CABLE FUNCTION DEVICE REFERENCE UPS_IN1 12V POWER SUPPLY J18 PRINTER BOARD SATA2_1 SATA SSD CABLE SATA_PWR1...

  • Page 20: Pc Board Jumper Settings

    PC BOARD JUMPER SETTINGS Clear CMOS Header (CLRCMOS1) Settings SETTINGS JUMPER 1-2 NORMAL 2-3 CLEAR CMOS The figure below shows the position of the jumper for Normal operation. CLRCMOS1 Figure 1-12 Backlight Power Selection (BKT_PWR1) Setting SIGNAL NAME LCD_BLT_VCC +Vin +12V Insert the jumpers onto pins 3 and 5 to select a voltage of 12V (see Figure 1-15).

  • Page 21: Power Panel Selection (Pnl_Pwr1) Setting

    Power Panel Selection (PNL_PWR1) Setting SIGNAL NAME +3.3V LCD_VCC +12V Insert jumpers onto pins 1 and 3 to select a voltage of 3.3V (see Figure 1-16). When a PC Board is supplied as a spare part, this setting must always be done. BKT_PWR1 PNL_PWR1 Figure 1-13...
  • Page 22 COM Port Power Control Setting The default setting provides the voltage of 5V on pin 7 of COM1 and COM2 as shown in the table and figure below. As specified in the table, the references to the COM ports of Cash Register and those of the PC Board have the following matches: SER 1 - COM 6 and SER 2 - COM 1.

  • Page 23: Pc Board Bios Parameters

    Access to BIOS is enabled by pressing the F2 key during bootstrap the Cash Register and typing the password SVPWD with lowercase characters. Navigating the BIOS is comparable to that of the most common PC. The parameters on Nettuna 7000 Open may require changes are:  Fan speed cooling ...
  • Page 24 This page is intentionally left blank Y117850-4 1-18 Service Manual...

  • Page 25: Chapter 2 - Installation And Maintenance Procedures

    Chapter 2 - INSTALLATION AND MAINTENANCE PROCEDURES INSTALLATION PROCEDURE 1. Install the cash register in a safe, sufficiently-ventilated environment, within easy reach but protected from unauthorised use and jolts. 2. Load the paper roll as described in the section “LOADING THE RECEIPT PAPER ROLL”...
  • Page 26 3. Press the lever (1) to unlatch the printhead and cutter assy. Figure 2-2 4. Lift the printhead and cutter assy and extract the finished receipt roll. 5. Unwind approximately 20 cm of paper from the new roll, then insert the roll into its compartment inside the printer.

  • Page 27: Calibrating The Near-End-Of-Paper Sensor

    Lower the paper compartment cover back into position. Figure 2-4 Turn on the cash register as described in the section “TURNING ON THE CASH REGISTER”. 10. Check that the paper feeds through properly by pressing the paper feed key. Calibrating the near-end-of-paper sensor When the receipt roll is inserted into the paper compartment for the first time, or when the type of roll is changed, the near-end-of-paper sensors must be calibrated: The near-end-of-paper sensor is set up at the factory to ensure correct functioning for the most...
  • Page 28 Move the green regulation lever (1) towards the front of the cash register to receive earlier notification (i.e. for larger diameter cores). Move the lever towards the rear of the cash register to receive later notification (i.e. for smaller diameter cores). Figure 2-5 Reinsert the paper roll.
  • Page 29 Power off the cash register and open the cover of the central unit module (paper compartment) by pressing fully the Open key then lifting the cover upwards. Position the adapter with the reference points oriented as indicated in the figure. Figure 2 - 7 Insert the tabs (2) of the adapter correctly into their respective reference slots depending on the size of roll to be used.

  • Page 30: Turning On The Cash Register

    If you use a 80 mm roll after having used rolls of sizes 57.5 mm or 60 mm on the printer, it is no longer possible to guarantee that a good quality of printing can be achieved. This is because, when printing, the contrast obtained from the part of the head not used by the smaller rolls, may be uneven.
  • Page 31 Press the power key Figure 2-7 Y117850-4 Service Manual...
  • Page 32 This page is intentionally left blank Y117850-4 Service Manual...

  • Page 33: Chapter 3 - Module Disassembly

    Chapter 3 – MODULE DISASSEMBLY All the operations described in this chapter must be carried out with the machine disconnected from the power supply. DISASSEMBLING THE UPPER BODY Open the paper roll compartment and remove the paper roll carrying out in reverse order the procedure described in section “LOADING THE RECEIPT PAPER ROLL”.
  • Page 34 5. Turn the cash register upside down and undo the screws (3) underneath. Figure 3-3 6. Undo the screw on the upper body (4). Figure 3-4 Detach the upper body from the bottom applying pressure to the back of the register in the direction indicated by the arrow.
  • Page 35 Carry out these operations taking care not to distort the cables and connections between the two parts. Figure 3-5 10. Disconnect the faston of the earth wire applying light force to the tab indicated by the red arrow in the expanded view.
  • Page 36 12. Disconnect cables 4 (LVDS video), 5 (Power-on key) and 6 (upper body fan) from the PC Board. Figure 3-7 To avoid damaging the wires of the LVDS cable, disconnect connector 4 with the help of a fine-bladed screwdriver as shown in the figure below. Figure 3-8 Y117850-4 Service Manual...
  • Page 37 13. Disconnect the cable (7) of the Fingerprint Reader, when this option is present. Figure 3-9 During the reassembly phase make sure that the upper body and the base fit together correctly on both the left and right sides, as shown in the figures below. Figure 3-10 For reassembly follow the same procedure in reverse order paying particular attention to the warnings indicated.

  • Page 38: Disassembling The Paper Feed Key And On/Off Key

    DISASSEMBLING THE PAPER FEED KEY AND ON/OFF KEY 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. 2. Undo the screws (1) and remove the paper feed controller card. Figure 3-11 3. Undo the screws (2), and remove the rear cover. 4.

  • Page 39: Disassembling The Cooling Fan

    DISASSEMBLING THE COOLING FAN 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. Remove the rear cover as described in step 3 of the chapter “DISASSEMBLING THE PAPER FEED KEY AND ON/OFF KEY” 3. Undo the screws (1) and remove the cooling fan. Figure 3-13 For reassembly follow the same procedure in reverse order.

  • Page 40: Disassembling The Finger Printer (Option)

    DISASSEMBLING THE FINGER PRINTER (OPTION) 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. 2. Undo the screws (1). Figure 3-14 During the reassembly phase, always insert the two insulators (2) between the screws and the Fingerprint Reader controller card.

  • Page 41: Disassembling The Video-Touch Screen Unit

    DISASSEMBLING THE VIDEO–TOUCH SCREEN UNIT 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. 2. Turn over the upper body and undo the screws (1) of the Case Adapter. the expanded views show the two pivots to use for mechanically adjusting the Video–Touch Screen assy.
  • Page 42 VIDEO CABLE TOUCH SCREEN CABLE GROUND CABLE Figure 3-16 3. Undo the screws (2) and remove the clutch assy. Figure 3-17 4. Extract the two pins shown in the details in Figure 3-18 pulling in the direction indicated by the arrows. Figure 3-18 Y117850-4 3-10...
  • Page 43 NOTE: during the reassembly phase insert the two pins into their holes and, with a pair of pliers, push them inwards (in the opposite direction to that indicated by the arrows). 5. Separate the Video-Touch Screen assy with frame from the upper cover. 6.
  • Page 44 8. Undo the screws (6) fixing the Video-Touch Screen unit to its support frame. 9. Rotate the unit and disconnect the signal cables of the Video (7) and the Touch Screen (8). Figure 3-21 During the reassembly phase make sure that the earth faston is connected correctly with the metal shield of the Video-Touch Screen unit.

  • Page 45: Disassembling The Solid State Drive (Ssd)

    DISASSEMBLING THE SOLID STATE DRIVE (SSD) 1. Turn the cash register onto its left side. 2. Undo the screws (1) on the door of the SSD bay. Figure 3-23 3. Extract the door and remove the SSD extracting the rubber screws from the door tongs as shown in the detail.
  • Page 46 4. Disconnect the SATA connectors indicated by the arrows and unscrew the four rubber screws (2) on the SSD. Figure 3-25 For reassembly follow the same procedure in reverse order. Y117850-4 3-14 Service Manual...

  • Page 47: Disassembling The I/O Board

    DISASSEMBLING THE I/O BOARD 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. Disconnect all the I/O Board connectors indicated by the arrows (all cable references and functions are described in the chapter “I/O BOARD”). Figure 3-26 Undo the four screws (1) at the corners of the I/O Board.

  • Page 48: Disassembling The Printer Board

    DISASSEMBLING THE PRINTER BOARD Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. Disconnect all the Printer Board connectors indicated by the arrows and the printer earth faston (all the cable references and functions are described in the chapter “PRINTER BOARD”).
  • Page 49 Remove the board from its bay. During the reassembly phase put the cables back into position carefully with the correct layout. After replacing the Printer Board, you must always calibrate the photosensors of the Printer Group and the Touch Screen using the Diagnostics Tool “DiagNettuna7000I 1.00.04.0.2”, or later versions.

  • Page 50: Disassembling The Ram Memory And The Pc Board

    DISASSEMBLING THE RAM MEMORY AND THE PC BOARD 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. 2. At this point, you can extract the RAM Memory card from its connector applying pressure to the retaining springs at each end (1) in the directions indicated by the arrows.
  • Page 51 USB 6-7 COM 4 COM 3 USB 4-5 CONNECTOR NO. OF WIRES WIRE COLOUR REFERENCE COM 4 Red, black. COM 3 Red. USB 4-5 2 red, 2 white, 2 green, 2 black. USB 6-7 2 white, 2 green, 2 black. 6.
  • Page 52 Extract the board from its bay. To achieve optimal operation of the equipment, toroids are present on some of the cables. When reassembling make sure that the toroids are positioned correctly and that there are the right number of spires inside each toroid. Toroids are used on the following cables: NUMBER OF PASSAGES (SPIRES) CABLE...

  • Page 53: Disassembling The Printer Group

    DISASSEMBLING THE PRINTER GROUP 1. Disassemble the upper body as described in the chapter “DISASSEMBLING THE UPPER BODY”. 2. Disconnect all the Printer Unit connectors indicated by the arrows and the earth faston (all the cable references and functions are described in the chapter “PRINTER BOARD”).
  • Page 54 During the reassembly phase you must make sure that the Printer Unit is positioned correctly on the bottom of the cash register. This is true when the two reference pins (shown in the two expanded views) on the casing enter into their respective holes (2) and (3) on the bottom. Figure 3-36 For reassembly follow the same procedure in reverse order.

  • Page 55: Customer Display

    CUSTOMER DISPLAY Disassemble the Customer Display as described in the chapter “DISASSEMBLING THE UPPER BODY” Undo the four (1) screws indicated. Figure 3-37 Lift carefully the top part of the display shaft, as shown in the photo on the left, in the direction indicated by the arrow and remove it completely –...
  • Page 56 During the reassembly phase, to match together correctly the two halves of the display shaft, position them as shown in the Figure below. Now press them together applying pressure simultaneously over the whole length of the shaft as indicated by the arrows. Figure 3-39 Extract the display cable through the hole on the shaft as indicated by the arrow.
  • Page 57 Undo the four screws (2) indicated. To access easily the two upper screws of the Display card, apply a light pressure to the two retainers on the front cover, as indicated by the arrows (see detail). During the reassembly phase, screw on again the two screws and put the cover back into position correctly.
  • Page 58 This page is intentionally left blank Y117850-4 3-26 Service Manual...

  • Page 59: Chapter 4 - Printing Unit Disassembly

    Chapter 4 - PRINTING UNIT DISASSEMBLY The Printing Unit mounted on the Nettuna 7000 Open does not support a Cable Holder. Therefore the steps described in this chapter for disassembling and reassembling the Cable Holder are not applicable and should be ignored.
  • Page 60 Remove the two retaining rings (1) of the paper feed roller. Figure 4-2 5. Extract the cogwheel (1) from the roller shaft (2) in the direction shown by the arrow. Figure 4-3 6. Remove the paper feeder roller assembly. The parts composing the paper feed roller are shown in the figure below: –...
  • Page 61 For reassembly carry out the same procedures in reverse order taking care to follow these instructions:  In order to reinsert the cogwheel onto the shaft, you must first remove the Clam (1) warping it slightly to unhook it from its rotation pins. ...

  • Page 62: Disassembling The Mobile Cutter Blade

    DISASSEMBLING THE MOBILE CUTTER BLADE The operation described in this section can be displayed by clicking on the link: MOBILE CUTTER BLADE DISASSEMBLY.MP4 To remove the mobile blade of the automatic cutter, proceed as follows: Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP”...
  • Page 63 Remove the retaining ring (2) on the left-hand side fastening on the mobile blade and the control lever. Figure 4-8 Extract the mobile blade and the control lever unit (1) in the direction indicated by the arrow. To be able to remove it, rotate the assembly until it is aligned with the removal groove (2) on the left side of the Clam.
  • Page 64 For reassembly carry out the same procedures in reverse order taking care to follow these instructions:  Insert the mobile blade aligning it with the groove on the left side of the Clam.  Insert the control lever (1) making sure that it matches up with the pin (2) of the cogwheel for moving the mobile blade.

  • Page 65: Disassembling The Cutter Motor And Sensor

    DISASSEMBLING THE CUTTER MOTOR AND SENSOR The operation described in this section can be displayed by clicking on the link: CUTTER MOTOR AND SENSOR DISASSEMBLY To remove the motor and sensors of the mobile blade and the automatic cutter, proceed as follows: Disassemble the printer assy.
  • Page 66 8. Remove the photosensor unit comprising of: – cutter positioning photosensor (1); – clam closure photosensor (2). Figure 4-13 For reassembly carry out the same procedures in reverse order taking care to follow these instructions:  put the photosensor unit back into position correctly, making sure that the cam (2) covers the cutter position photosensor (1) as shown in the figure.

  • Page 67: Disassembling The Paper Sensor

    DISASSEMBLING THE PAPER SENSOR The operation described in this section can be displayed by clicking on the link: PAPER SENSOR DISASSEMBLY.MP4 To remove the paper detection sensor, proceed as follows: Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP”. Press on the lever to raise the Clam as described in the section “DISASSEMBLING THE PAPER FEED ROLLER”.

  • Page 68: Disassembling The Fixed Cutter Blade

    DISASSEMBLING THE FIXED CUTTER BLADE The operation described in this section can be displayed by clicking on the link: FIXED CUTTER BLADE DISASSEMBLY.MP4 To remove the fixed blade of the cutter, proceed as follows: Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP”.
  • Page 69 4. Loosen the three screws (1) on the metal side plate. Figure 4-18 Pulling the metal side plate slightly outwards, remove the fixed blade (1) being careful not to lose the spring (2). Figure 4-19 The photo below illustrates the fixed blade after it has been removed from the metal side plate. Figure 4-20 Y117850-4 4-11...
  • Page 70 For reassembly carry out the same procedures in reverse order taking care to follow these instructions: - put the fixed blade back into place on the metal side plate matching up the two flat parts (1). Figure 4-21 put the spring (2) back correctly, hooking it onto the hole (1) on the metal side plate and under the fixed blade (3).

  • Page 71: Disassembling The Paper Feed Motor

    DISASSEMBLING THE PAPER FEED MOTOR The operation described in this section can be displayed by clicking on the link : PAPER FEED MOTOR DISASSEMBLY.MP4 To remove the paper feed motor, proceed as described below: Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP” 2.
  • Page 72 5. Separate the metal side plate (1) from the unit in the direction indicated by the arrow. Figure 4-25 To reassemble follow the same procedure in reverse order. Y117850-4 4-14 Service Manual...

  • Page 73: Disassembling The Printhead

    DISASSEMBLING THE PRINTHEAD The operation described in this section can be displayed by clicking on the link: PRINTHEAD DISASSEMBLY.MP4 To remove the printhead, proceed as follows: Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP”. 2. Remove the cable holder after first turning the printer assy upside down. Undo the screw (1) and release the cable holder from the hook (2) to remove it.
  • Page 74 4. Remove the protective cover of the printhead and the fixed blade of the cutter as described in the section “DISASSEMBLING THE FIXED CUTTER BLADE”. 5. Undo the three screws fixing the side metal plate (1). Figure 4-28 6. Remove the fixed blade (1) indicated in the figure. Figure 4-29 Y117850-4 4-16...
  • Page 75 7. Remove the bracket (1). Figure 4-30 8. Acting on the metal bracket with the spring (1) in the direction indicated by the arrow, detach the printhead support. Figure 4-31 Remove the 3 springs of the printhead (1). Figure 4-32 Y117850-4 4-17 Service Manual...
  • Page 76 10. Remove the retaining ring (1) fixing the shaft onto the side metal plate. Figure 4-33 11. Remove the retaining ring (1) fixing the shaft onto the metal bracket. Figure 4-34 12. With a pair of pliers, remove the printhead shaft (1) as shown in the figure. Figure 4-35 Y117850-4 4-18...
  • Page 77 12. Extract the printhead assy as shown in the figure. Figure 4-36 For reassembly carry out the same procedure in reverse order, taking care to follow these instructions:  insert the reference pin of the cable holder into its hole (1) making sure that all the wires are correctly positioned inside the conduit (2).
  • Page 78  Fix the cable holder onto the printing assy using the hook (3). Make sure that the paper feeder and cutter motor wires (4) are threaded as shown in the figure. To finish, put back the screw and tighten (5). Figure 4-38 Y117850-4 4-20...

  • Page 79: Disassembling The Near-End-Of-Paper Sensor

    DISASSEMBLING THE NEAR-END-OF-PAPER SENSOR The operation described in this section can be displayed by clicking on the link : NEAR END PAPER SENSOR DISASSEMBLY.MP4 To remove the sensor for notifying the near-end-of-paper condition, proceed as follows: 1. Disassemble the printer assy. See “DISASSEMBLING THE PRINTER GROUP”...
  • Page 80 6. Remove the spring (1) and push the near-end-of-paper sensor (2) in the direction indicated by the arrow. Figure 4-41 7. Remove the near-end-of-paper sensor (2) from its lockdown seat (1) as shown in the figure, and extract the wire for connecting with the motherboard.

  • Page 81: Chapter 5 - Troubleshooting

    Chapter 5 - TROUBLESHOOTING TROUBLESHOOTING Type Probable Cause and Solution The connection cable of the power adapter is loose. Solution: Check the power adapter cable and, if loose, plug it in again firmly. Check that the power unit is functioning correctly. Check that the switch behind the machine is ON Cannot startup.
  • Page 82 Type Probable Cause and Solution Unregulated Execute the adjustment of the Touch Screen. Touch Screen failed Touch Screen Solution: replace the video TFT group – Touch Not working screen. Printer Board failed. Solution: replace the Printer Board. SSD failed. Solution: replace the SSD. Not recognized C Board failed.
  • Page 83 Type Probable Cause and Solution Foreign body caught between the blades. Solution: Remove carefully the foreign body. Badly cut paper Blades damaged. Solution: Replace both blades. Cutter Cutter motor malfunctioning Solution: Replace the cutter motor No cutting Cutter photosensor malfunctioning. Solution: Replace the cutter photosensor.

  • Page 84: Connectors Pin-Out

    CONNECTORS PIN-OUT CONNETTORE CASH DRAWER RJ12 Pin 1 Pin6 1-GROUND 2-COM1_CASH 3-MICRO_CASH 4-V24_CASH 5-N.C. 6-GROUND CONNETTORE RS232 RJ45 Pin 1 Pin 8 1 – DTR (Data terminal ready) 2 – CTS (Clear to send) 3 – TX (Transmitter) 4 – RX (Receiver) 5 –...

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