Troubleshooting; Online Resources; Contacting Technical Support - OWC MERCURY RACK PRO Assembly Manual & User Manual

3.5 Troubleshooting

Begin your troubleshooting by verifying that the power cable is connected to
the Mercury Rack Pro and to a power source. If the power cable is connected
to a power strip, make sure that the power switch on the strip is turned on.
Next, verify that both ends of your cables are properly plugged into the
computer and the Rack Pro. If the Rack Pro is still not working properly, try
connecting to another interface (USB, FireWire, or eSATA) and see if the device
works properly. You can also connect the Rack Pro to a different computer. If
problems persist, consult our collection of frequently asked questions or see
Section 3.7 for information on contacting OWC technical support.

3.6 Online Resources

Data Migration:
For our recommended method of migrating data from an old drive to a new one,
please visit:
www.owcdigital.com/support/data-transfer
FAQs:
Access our collection of frequently asked questions at:

3.7 Contacting Technical Support

Phone: M–F, 8am–5pm CST
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int'l)
Chat: M–F, 8am–8pm CST
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
OWC Mercury Rack Pro
www.owcdigital.com/faq
9
Support Resources