Troubleshooting - Serta Motion Essentials II Owner's Manual

In the event the adjustable base fails to operate, investigate the symptoms and possible
solutions provided in the chart below. For additional assistance call 855-65-SERTA (73782).
syMPtoM
Remote control will not activate base.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
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Serta Motion Essentials™ II Owners Manual 99301408
®

troublesHooting

solution
• Verify power cord is plugged into a working, grounded
electrical outlet. A grounded, electrical surge protection
device is recommended. Test outlet by plugging in
another working appliance.
• Verify remote control is plugged into the motor.
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the mattress.
Verify a 1.5" (38.1mm) to 2" (50.8mm) distance
between headboard brackets and mattress. Adjust if
required.