Service Problems - Cisco 3G MicroCell User Manual

Hardware Problems
If...
The 3G status
indicator is off.
The 3G status
indicator is
green/flashing.
The 3G status
indicator is
red/flashing.

Service Problems

If...
The PC network
performance
declines.
A 3G device is unable
to access the AT&T
3G MicroCell ™ service.
Approved callers
are having trouble
accessing your AT&T
™
3G MicroCell service.
16
4030453_RevA_6.75x8.25_Mar6.indd 16 4030453_RevA_6.75x8.25_Mar6.indd 16
, continued
Then...
There is no configuration.
• To fix, recycle power on the MicroCell.
• If the condition does not clear, contact Customer Support at 800.331.0500 for assistance.
Initialization is in process.
• If you haven't completed online registration and account activation, do so now (see Step
3. Account Activation on page 12).
Note: Registration and account activation should be completed in a single uninterrupted
session, if possible. If the process is interrupted and/or takes an hour or more to complete,
it is recommended that you recycle power on the MicroCell to restart initialization and
authentication.
• Assuming you have completed the online requirements in a timely fashion, the 3G status
indicator should turn to steady green within minutes of achieving a location fix (see the
GPS status indicator). If you don't have a location fix, troubleshoot that condition first.
• If these measures fail, contact Customer Support at 800.331.0500 for assistance.
Faults are present on the MicroCell that impact service.
• Check the GPS status indicator. If it is solid green while the 3G status indicator is flashing
red, most likely the problem is that a location fix was obtained, but the location is outside
the tolerance allowed by AT&T.
• Contact Customer Support at 800.331.0500 for assistance.
Then...
Traffic across the MicroCell has risen to a critical level.
• Check for unusually heavy data requests (video downloads are likely suspects) and limit them,
if possible.
• If the decline is chronic, consider upgrading service.
The device may not be registered (see Step 3. Account Activation on page 12).
The MicroCell may be serving a full load of calls.
Note: A full load is four simultaneous calls.
3/6/2009 5:43:34 PM 3/6/2009 5:43:34 PM