JCM GEN5 Quick Reference Manual
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JCM GEN5 Quick Reference Manual

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See also: Operation & Maintenance Manual
NOTE: Due to advancements in industry technologies
and future product development, the information in
this guide is subject to change without notice.
For more information about product set up, use, testing procedures
and troubleshooting methods, please contact the Technical Support
Division of Customer Service via the email addresses listed below:
Europe, Middle East, Africa, Russia & UK
A JCM Product

Quick Reference Guide

GEN5
Americas
support@jcmglobal.com
support@jcmglobal.eu
Asia & Oceania
asiasupport@jcmglobal.com
© 2017 JCM Global Corporation
Part No. 960-000194R_Rev. A
™
Printer

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Summary of Contents for JCM GEN5

  • Page 1: Quick Reference Guide

    Technical Support Division of Customer Service via the email addresses listed below: Americas support@jcmglobal.com Europe, Middle East, Africa, Russia & UK support@jcmglobal.eu Asia & Oceania asiasupport@jcmglobal.com © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...

  • Page 2: Quick Reference

    GEN5™ Printer QUICK REFERENCE TROUBLESHOOTING GUIDE Introduction This Quick Reference Guide is designed for use with the GEN5 ™ line of Printers (Figure 1). Figure 1 Typical GEN5 Printer This Guide covers the set-up and use of the following Printer: PSA-66-ST5.
  • Page 3 GEN5™ Printer Operator Indicators (LED) And Controls The GEN5 Printer features a Keypad with LED Status Indicators and a FEED Button (Figure 2). Printer Status indicators include a Front Bezel Light and the four (4) Keypad LEDs. Refer to Table 1 below for GEN5 Keypad LED Status Codes.
  • Page 4 GEN5 DIP S WITCH ETTINGS The GEN5 Printer has a bank of DIP Switches. The functionality of the DIP Switch settings is determined by the Firmware loaded into the GEN5 Printer. NOTE: For current DIP Switch settings, refer to the Software Information Sheet for the Firmware version installed in the GEN5 Printer.

  • Page 5: Self-Test Procedure

    Self-Test Procedure The Self-Test Procedure is used to print a “Configuration Ticket” and verify that the GEN5 Print function operates normally. The Configu- ration Ticket can be used to check print quality. To print a Configura- tion Ticket (Figure 3), press the FEED button twice.

  • Page 6: Printer Sensor Functions

    GEN5™ Printer PRINTER SENSOR FUNCTIONS There are five (5) primary Sensor functions on the GEN5 Printer. Bezel light and Keypad LEDs may indicate a Sensor-related error condition (refer to Table 3). Table 3 GEN5 Printer Sensor Status Sensor Location/Description Located in the Print Head, Paper Out indicates that paper is Paper Out not loaded in the GEN5 Printer.

  • Page 7: Printer Errors

    Most Printer Errors occur due to paper running out or user interven- tion. See Table 4 below for Error Descriptions and recommended solutions. Refer to Figure 2 and Table 1 (Page 3) for Error Indicators. Table 4 GEN5 Printer Errors Error Description Remedy Paper Out Paper is not detected.
  • Page 8 GEN5™ Printer UPDATING FIRMWARE ON THE PRINTER To update Firmware on the GEN5 Printer using a PC: 1. From your PC Desktop, launch the JCM Device Firmware Upgrade Downloader (JCM DFU) (Figure 4). Figure 4 JCM Device Firmware Upgrade Downloader UI Window/Closeup 2.
  • Page 9 GEN5™ Printer 4. To verify communication between the GEN5 Printer and the Device Firmware Upgrade Application, look for the Printer Detected indicator (Figure 5 ) in the window. Figure 5 “Printer Detected” Indicator 5. Click the button to select the desired...
  • Page 10 Firmware update file (Figure 7 ) to be downloaded to the Printer. Then click the button (Figure 7 ) to con- Open tinue. Figure 7 Select the Firmware File to Download © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 11 Tool, perform the following steps: 1. Create a folder in the root directory of the SD Card, named: GEN5 System 2. Place the Firmware file for the GEN5 Printer into this new folder. NOTE: Multiple versions of Firmware can be stored in the GEN5 System folder.

  • Page 12: Firmware Update

    PTION Using the BlueWaveDX Tool, the Bar Code format printed by the GEN5 Printer can be changed. To do so: 1. Connect the BlueWaveDX Tool to the GEN5 Printer with a USB Cable. 2. Using the Arrow keys, scroll to the...
  • Page 13 Printer. JCM P ONNECTING TO THE RINTER ASIC RIVER To connect to the JCM Printer Basic Driver: 1. Click the Start Button on the PC Desktop, then click on Programs 2. Scroll down to , then click the icon. JCM Printer Basic Driver Opening Screen appears (Figure 9).
  • Page 14 GEN5™ Printer JCM P RINTER ASIC RIVER CREEN The JCM Printer Basic Driver Main Screen (Figure 10) displays three main sections: 1. PRINTER CONFIGURATION (Figure 10 a) 2. COMMANDS Figure 10 3. PRINTER STATUS Figure 10 Figure 10 JCM Printer Basic Driver Main Screen NOTE: Descriptions of these features appear on Page 15.
  • Page 15 • Send File - Use Send File to print the sample ticket on the Printer PRINTER STATUS (Figure 10 c) This section displays the current status of the Printer. NOTE: Any active condition appears highlighted in RED (Figure 10 d). © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...

  • Page 16: Preventive Maintenance

    GEN5™ Printer PREVENTIVE MAINTENANCE To ensure high performance printing quality, the GEN5 Printer must be cleaned periodically using the following methods: – Perform the Cleaning Card Method every three (3) months. – Manual Cleaning should be performed every six (6) months.

  • Page 17: Manual Cleaning

    Ticket-In Slot approximately 1 inch from the right edge of the Slot. – Presenter Assembly (refer to Figure 12 on page 18) – Print Head (refer to Figure 13 on page 18) – Paper Tray (Figure 11 a) © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 18 6. Open the Print Head Release Lever (Figure 13 a). 7. Clean the Print Head (Figure 13 b) using a Cleaning Swab. Clean Print Head (b) with Cleaning Swab Figure 13 Print Head Release Lever/Print Head © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 19 Low Sensor (b) with Cleaning Swab Printer Tray (Drawer Open) Sensor Ticket Low (Paper Low) Sensor Paper Out (Index Mark) Sensor Lid Open Sensor Ticket Taken (Paper Taken) Sensor Figure 14 Sensor Locations © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 20 11. Use a Cleaning Wipe to wipe and clean the Feed Roller (Figure 15 b). 12. Use a clean, dry Micro-fiber cloth to wipe excess liquid from all surfaces. 13. Reload the Tickets. 14. Slide the Printer into the EGM. © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 21 JCM Europe (UK Office) Unit B, Third Avenue Denbigh West Business Park Bletchley, Milton Keynes Buckinghamshire MK1 1DH UK Phone: +44 (0) 190-837-7331 Fax: +44 (0) 190-837-7834 E-mail: info@jcmglobal.eu GEN5™ Printer Quick Reference Guide © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...
  • Page 22 N.T. Hong Kong Phone: +852-2429-7187 Fax: +852-2929-7003 E-mail: asiasupport@jcmglobal.com JAPAN CASH MACHINE CO., LTD. (HQ) 2-3-15, Nishiwaki, Hirano-ku Osaka 547-0035 JAPAN Office: +81-6-6703-8400 Fax: +81-6-6707-0348 E-mail: Shohin@jcm-hq.co.jp GEN5™ Printer Quick Reference Guide © 2017 JCM Global Corporation Part No. 960-000194R_Rev. A...

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