Troubleshooting, Servicing, And Maintenance; Troubleshooting The Storage Server; Maintenance And Service - HP ProLiant ML310 G3 Administration Manual

5 Troubleshooting, servicing, and
maintenance

Troubleshooting the storage server

The "Support for your products" task at the HP Support & Drivers web site
support ) can be used to troubleshoot problems with the storage server. After entering the storage server
name and designation (for example, ML310 Data Protection Storage Server) or component information
(for example, Array Configuration Utility), and selecting See support and troubleshooting information,
use the following links for troubleshooting information:
• Download drivers and software—This area provides drivers and software for your operating
system.
• Manuals—This area provides the latest user documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage server hardware platforms, the following ProLiant Server manuals may be useful for
troubleshooting assistance:
• HP ProLiant <model> Server User Guide or HP ProLiant <model> Server Maintenance and
Service Guide ( where <model> is the product model of the storage server, such as "ML310")
These guides contain specific troubleshooting information for the server. The guides are
available by selecting the applicable ProLiant Server series model, then the Manuals (guides,
supplements, addendums, ) link.
For example, instead of using "ML310 Data Protection Storage Server," enter "ML310 server"
for the product to search, then select the "HP ProLiant ML310 Server series" link, then the
Manuals (guides, supplements, addendums, etc) link to locate the guide.
Another way to access the hardware documentation for this server is to go to
http://www.hp.com/support/manuals
under the servers heading, select ProLiant and tc series servers), and then select your specific
server.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting
with a ProLiant Server. The guide is available at
support/SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Not all troubleshooting procedures found in ProLiant Server guides may apply to the ProLiant Storage
Server. If necessary, check with your HP Support representative for further assistance.
For software-related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The Release Notes for the storage server product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage servers.
To view the latest release notes, visit http://www.hp.com/go/support. Select See support and
troubleshooting information and enter a product name/number for the storage server. Under a resources
category, select the manuals (guides, supplements, addendums, ) link.

Maintenance and service

HP provides specific documentation for maintaining and servicing your storage server and offers a
customer self-repair program.
, select the category of your product (for example,
http://h20000.www2.hp.com/bc/docs/
HP ProLiant ML310 G3 Data Protection Storage Server
(http://www.hp.com/go/
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