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Troubleshooting
If your system is not working as expected, begin troubleshooting by following the procedures in this
appendix. This appendix guides you through some initial checks and procedures that can help you solve
some basic system problems.
This appendix contains the following sections:
•
•
Checking the Basics
To solve some basic system problems, follow these steps:
Was an alert message issued by the system software?
Step 1
Yes—Check the component named in the alert message.
No—Go to
Visually inspect the chassis. Is the system wet or damaged?
Step 2
Yes—Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external
device such as an external drive gets wet, contact your service representative for instructions.
If the chassis was dropped or damaged while being moved, you should check the system to see if it
functions properly. If an external device attached to the system is dropped or damaged, contact your
service representative for instructions (refer to the
Request" section on page
No—Go to
Perform the steps in
Step 3
Is the problem resolved?
Yes—The power to the system was faulty, or the connections to the system were loose. You have fixed
the problem.
No—Go to
OL-17304-02
Checking the Basics, page B-1
Checking Connections and Switches, page B-2
Step
2.
xi).
Step
3.
Checking Connections and Switches, page B-2
Step
4.
A P P E N D I X
"Obtaining Documentation and Submitting a Service
Cisco 3310 Mobility Services Engine Getting Started Guide
B
B-1
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