Brother PDS-5000F User Manual page 130

Troubleshooting
Software difficulties
Difficulty Cause
When I click Scan in This error message appears if your
my scanning software, machine is not recognized by your
an error message computer.
appears: Cannot find
the scanner or
Operation system
error.
I cannot install the You may not have been given
scanner drivers. administrator privileges.
®
(Windows )
I cannot install the You may not have been given
scanner drivers. administrator privileges.
(Macintosh)
The file size is too The physical size of the document and
large. the amount of text / graphics on each
page affect the resulting file size and
cannot be changed.
Other difficulties
Difficulty Cause
I want to use a -
USB hub.
Suggestions
1. Make sure your machine is connected correctly.
2. Confirm that the USB cable is working and that it
is not frayed or damaged in any way.
If the error still appears after verifying that the
USB cable is connected correctly, reinstall the
scanner driver from Brother installation DVD.
®
Log into Windows with administrator rights.
From the Apple menu, select System
Preferences > System > Users & Groups.
The left pane of the window lists the current
accounts, one of which should be your name with
the word "Admin" below. If this is not the case,
contact your system administrator.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned
in the highest resolution, in the Color mode, and
scanning the largest area possible) produces
the largest-sized file.
®
For Windows : see Change scan settings using the
TWAIN driver on page 27.
For Macintosh: see Change scan settings using the
TWAIN driver on page 66.
Suggestions
Use your machine without connecting to a USB hub.
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