ergoline EXCELLENCE 850 Operating Instructions Manual page 84

Warranty
Warranty Claims
Policy & Procedures
1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under in-
tended normal use as described in the unit's Operation an Instruction
Manual, you may then have established cause to file a Warranty Claim.
NOTE: Both the tanning system and legal registered owner
must meet the criteria established under SUN Ergoline Limit-
ed Warranty as described in this manual before any Warranty
Claim will be considered.
2. Where to call to place a Warranty Claim:
SUN Ergoline is supported nationwide by an extensive dealer/distributor
network through whom the majority of our units are sold. These dealers/
distributors are required by contract to stock sufficient parts to meet the
various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must lo-
cate the name and phone number of the dealer/distributor through whom
you purchased your unit. Normally this information can be easily located
either on your paid invoice or other proof of purchase documentation that
you received when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and
date unit was purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then sup-
ply you with the part(s) and proper instructions to return your unit to work-
ing order.
Each dealer/distributor has their own internal procedure for handling
Warranty Claims and credits.
NOTE: SUN Ergoline, the manufacturer, does not involve itself in the di-
rect handling of a Warranty Claim except where mitigating circumstances
apply and where required by law.
Parts Warranty Claim/Credit Review
1. Customer calls SUN Ergoline and notifies the Service Department of
problem
2. SUN Ergoline Service Department determines course of action.
3. SUN Ergoline ships part and R.A.I. to customer freight collect and bills
customer on net30 basis for part only.
4. Customer, within 15 days of receiving new part, returns defective part
to SUN Ergoline along with R.A.I.
5. Upon receipt of defective part and R.A.I., SUN Ergoline issues cus-
tomer a credit invoice which offsets original bill. Customer's account is
returned to zero balance concerning this claim.
NOTE: If part returned to SUN Ergoline proves to be opera-
tional and not defective, or if product code numbers on part
do not correspond with individual unit date on file with SUN
Ergoline, then a 30% restocking fee will be charged in addi-
tion to the retail purchase price of part.
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