Troubleshooting Guide - Ninja AMZ012BL Instructions Manual

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting.
Unit doesn't turn on.
•
Make sure unit is plugged in.
•
Display will read "--" once connected to power.
•
Insert and rotate container clockwise in base until it clicks. Programs will illuminate indicating
that your blender is ready for use.
Unit doesn't turn off.
•
Remove container from base by rotating it counterclockwise and lifting it up. Display should
turn off. Unplug the power cord from the outlet.
Lid/Pro Extractor Blades® Assembly is hard to assemble.
•
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the
top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the
cup. Twist clockwise until you have a tight seal.
Food is not evenly chopped.
•
For best results when chopping, cut pieces down to even sizes and do no overfill the
Precision Processor
Doesn't mix well; ingredients get stuck.
•
Using the Auto-iQ
pauses allow the ingredients to settle toward the Pro Extractor Blades Assembly. If ingredients
are routinely getting stuck, adding some liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop.
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth
surfaces.
•
Suction feet WILL NOT stick on some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT attempt to use appliance when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage.
•
Place your hands underneath both sides of the motor base and gently pull the unit up and
towards you.
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1-877-646-5288
bowl.
™
programs is the easiest way to achieve great results. The pulses and
®