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TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn OFF unit before
troubleshooting.
Ensure the unit is not charging when troubleshooting. Ensure the unit is fully charged and vessel
is properly aligned.
Control panel doesn't turn off.
button to turn the unit ON and OFF.
• Press the
Doesn't mix well; ingredients get stuck.
• If ingredients are routinely getting stuck, adding some liquid will usually help. You can also shake the
blender while blending or turn the blender upside down, start a blend cycle, and turn it right side up
to move ingredients while blending.
• When filling the vessel, start with liquid or yogurt, then fresh fruit or veggies, followed by leafy greens
or herbs. Add your seeds, powders, or nut butters and end with ice or frozen ingredients.
Sip lid is hard to assemble on the vessel.
• Set the assembled motor base and vessel on a level surface. Carefully place the sip lid on the top of the
vessel and align the threads so the sip lid sits flat. Turn clockwise until you have a tight seal.
Vessel is hard to assemble on the motor base.
• Set the motor base on a level surface. Carefully place the vessel on the top of the motor base and align
the threads so the vessel sits flat. Turn clockwise until you have a tight seal. The LEDs on the UI should
flash blue when the vessel is properly aligned.
PRODUCT REGISTRATION
Please visit registeryourninja.com to register your new Ninja® product within ten (10) days of purchase.
You will be asked to provide the store name, date of purchase, and model number along with your name
and address.
The registration will enable us to contact you in the unlikely event of a product safety notification.
By registering, you acknowledge you have read and understood the instructions for use and warnings
set forth in the accompanying instructions.
FCC WARNINGS
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
ninjakitchen.com
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
ninjakitchen.com
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