Page 1 PM-525 User's Guide...
Page 3: Table Of Contents
Changing the Power Off Timer Setting from the Control Panel............23 Changing the Sleep Timer Setting from the Control Panel ............23 Epson Connect Solutions for Smartphones, Tablets, and More ............24 Setting Up Epson Connect Services....................24 Using Epson Email Print ....................... 24 Using the Epson Creative Print Mobile App ...................
Page 4 Loading Paper ............................39 Loading Paper in the Paper Feed Slot....................39 Paper Loading Capacity ........................44 Available Epson Papers ........................44 Borderless Paper Type Compatibility ....................45 Paper or Media Type Settings - Product Software................45 Selecting the Paper Settings - Control Panel ..................46 Paper Type Settings - Control Panel .....................
Page 5 Selecting Extended Settings - Windows ..................58 Extended Settings - Windows ....................59 Printing Your Document or Photo - Windows................. 60 Checking Print Status - Windows ....................62 Selecting Default Print Settings - Windows..................62 Changing the Language of the Printer Software Screens ............63 Changing Automatic Update Options ....................
Page 6 Checking Cartridge and Maintenance Box Status with Windows ..........93 Checking Cartridge and Maintenance Box Status on a Mac............95 Purchase Epson Ink Cartridges and Maintenance Box ..............96 Ink Cartridge and Maintenance Box Part Numbers................ 96 Removing and Installing the Ink Cartridge..................97 Replacing the Maintenance Box.......................
Page 7 Cleaning Your Product ........................118 Solving Problems ............................ 120 Checking for Software Updates......................120 Product Status Messages ........................ 121 Running a Product Check ........................ 122 Resetting Control Panel Defaults ..................... 123 Solving Power and Battery Problems ....................124 Product Does Not Turn On ......................124 Product Does Not Turn Off ......................
Page 8 Incorrect Characters Print......................139 Incorrect Image Size or Position ....................140 Slanted Printout ........................... 140 Solving Print Quality Problems ......................140 White or Dark Lines in Printout ....................141 Blurry or Smeared Printout ......................141 Faint Printout or Printout Has Gaps ..................... 142 Grainy Printout..........................
Page 9 Trademarks ............................162 Copyright Notice..........................162 A Note Concerning Responsible Use of Copyrighted Materials........... 163 Default Delay Times for Power Management for Epson Products ..........163 Copyright Attribution ........................163...
Page 11: Pm-525 User's Guide
PM-525 User's Guide Welcome to the PM-525 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Product Basics
Printer Parts Using the Optional Battery Removing the Handle The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using Google Cloud Print Using AirPrint Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Page 13: Control Panel Buttons
Control Panel Buttons power button The + and – buttons; increase or decrease the number of copies stop button home button back button The arrow buttons and the OK button; navigate menus start button Parent topic: Using the Control Panel...
Page 14: The Lcd Screen
The LCD Screen Displays battery status Displays ink cartridge status Displays network status Menu options You can scroll left or right when these arrows are displayed Displays available button options Viewing the Icon List Parent topic: Using the Control Panel Viewing the Icon List You can get information about the icons displayed on the control panel by viewing the icon list.
Page 15: Changing Lcd Screen Language
4. Press the up or down arrow button to scroll through the icon list. Parent topic: The LCD Screen Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2.
Page 16: Printer Parts
Printer Parts Edge guide Rear paper feed Feeder guard Rear paper feed cover Control panel...
Page 17 Handle The power light The battery charging light Memory card slot Printer cover Ink cartridge holder Output tray...
Page 18: Using The Optional Battery
External USB port USB port (for computer) Battery cover Maintenance box cover Power inlet Parent topic: Product Basics Using the Optional Battery See these sections for instructions on using your product with the optional battery. Purchase the Optional Battery Installing the Battery Charging the Battery Using the AC Adapter Battery Safety Instructions Parent topic:...
Page 19: Purchase The Optional Battery
Epson sales office. Epson recommends the use of a genuine Epson battery. Epson cannot guarantee the quality or reliability of non-genuine batteries. The use of a non-genuine battery may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
Page 20: Charging The Battery Using The Ac Adapter
5. Insert the battery all the way into the product until it clicks into place. 6. Slide the battery cover closed. Parent topic: Using the Optional Battery Charging the Battery Using the AC Adapter You can charge the battery using the AC adapter. 1.
Page 21: Battery Safety Instructions
2. Plug the other end of the power cord into an electrical outlet. Note: The battery charging light turns on while the battery is charging and turns off when charging is complete. It takes approximately 5 hours for the battery to fully charge. Parent topic: Using the Optional Battery Battery Safety Instructions...
Page 22: Removing The Handle
• Use only the battery model specified in this manual with the product. • Use only the AC adapter model specified in this manual to charge the battery and operate the product. Parent topic: Using the Optional Battery Removing the Handle If you prefer, you can use the product without the carrying handle.
Page 23: The Power Off And Sleep Timers
Parent topic: Product Basics The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
Page 24: Epson Connect Solutions For Smartphones, Tablets, And More
Android Printing Using the Epson Print Enabler Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.
Page 25: Using The Epson Creative Print Mobile App
Or visit epsonconnect.com to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print address.
Page 26: Using The Epson Iprint Mobile App
Using the Epson iPrint Mobile App Use this free Apple and Android app to print with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages from your device or from popular cloud services such as Box, Dropbox, Evernote, Google Drive, or Microsoft OneDrive.
Page 27: Using Google Cloud Print
Wi-Fi Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below.
Page 28: Using Airprint
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.
Page 29: Android Printing Using The Epson Print Enabler
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 30: Wi-Fi Networking
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product...
Page 31: Selecting Wireless Network Settings From The Control Panel
Wireless router or access point Computer with a wireless interface Computer Internet Ethernet cable (used only for wired connection to the wireless router or access point) Selecting Wireless Network Settings from the Control Panel Parent topic: Wi-Fi Networking Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel.
Page 32 7. If you see the following screen, enter your wireless password (or network name and then password). • Press the arrow buttons to highlight a character or a function button displayed on the keypad. Then press the OK button to select it. •...
Page 33: Wi-Fi Direct Mode Setup
Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. Epson product Computer with a wireless interface Other wireless device You can select one of these modes to communicate with your computer or device: Access point mode The product itself acts as the network access point for up to 4 devices.
Page 34: Enabling Wi-Fi Direct Mode
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Wi-Fi Setup and press the OK button. 3.
Page 35: Viewing The Network Status
6. Follow the instructions on the LCD screen to complete WPS setup. Your product should now be connected to the network. Note: The Wi-Fi icon is displayed in the upper left area on the LCD screen and indicates your wireless connection status. If the product is not connected to the network, repeat these steps to try again.
Page 36: Changing Or Updating Network Connections
If an error code is shown on the report, you can check for solutions by visiting the website listed on the report. Parent topic: Wi-Fi Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router...
Page 37: Connecting To A New Wi-Fi Router
3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Connecting to a New Wi-Fi Router If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.
Page 38 5. Select Disable Wi-Fi and press the OK button. 6. Select Yes and press the OK button to disable Wi-Fi. Parent topic: Changing or Updating Network Connections Related tasks Viewing the Network Status Related topics Epson Connect Solutions for Smartphones, Tablets, and More...
Page 39: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper in the Paper Feed Slot Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Product Software Selecting the Paper Settings - Control Panel Loading Paper in the Paper Feed Slot You can print photos on a variety of paper types and sizes up to: 5 ×...
Page 40 2. Raise the control panel, then open the feeder guard. 3. Slide the edge guide to the right.
Page 41 4. Load paper, glossy or printable side up and short edge first, against the left side of the paper feed slot. Note: To load envelopes, insert the envelopes printable side up and flap edge left.
Page 42 5. Slide the edge guide against the paper, then close the feeder guard. 6. Do one of the following to select the size and type of paper you just loaded on the product LCD screen: • To use the existing settings, press the OK button. •...
Page 43 7. Open the output tray. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. • Do not load paper above the arrow mark inside the edge guide. •...
Page 44: Paper Loading Capacity
* You can load up to 20 sheets for manual 2-sided print jobs. Parent topic: Loading Paper Available Epson Papers You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office.
Page 45: Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss Borderless Paper Sizes • 4 × 6 inches (102 × 152 mm) •...
Page 46: Selecting The Paper Settings - Control Panel
Loading Paper Paper Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem.
Page 47 Parent topic: Selecting the Paper Settings - Control Panel...
Page 48: Printing From A Computer
Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Page 49 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting.
Page 50: Print Quality Options - Windows
6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
Page 51: Multi-Page Printing Options - Windows
Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and border options.
Page 52 You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing. Note: The surface of the paper may smear during double-sided printing.
Page 53: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the 2-Sided Printing Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
Page 54 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.
Page 55: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job.
Page 56: Image Options And Additional Settings - Windows
Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.
Page 57: Selecting A Printing Preset - Windows
Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.
Page 58: Selecting Extended Settings - Windows
2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4.
Page 59: Extended Settings - Windows
You can select from these settings on the Extended Settings window. Show Progress Meter Displays the progress of print jobs as they are being printed. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect;...
Page 60: Printing Your Document Or Photo - Windows
Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 61 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows...
Page 62: Checking Print Status - Windows
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue. •...
Page 63: Changing The Language Of The Printer Software Screens
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 64: Changing Automatic Update Options
3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
Page 65: Printing On A Mac
You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac...
Page 66: Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2.
Page 67 You see the expanded printer settings window for your product: Note: The print window may look different, depending on your version of the Mac operating system and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 68 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 69: Print Quality Settings - Mac
You see these settings: 9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11.
Page 70: Print Options - Mac
Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Quality For photos and graphics with good quality and print speed. Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac...
Page 71 Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option.
Page 72: Selecting Print Layout Options - Mac
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Page 73: Sizing Printed Images - Mac
Sizing Printed Images - Mac You can adjust print order and the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To print only selected pages in a multi-page document, select an option from the Pages to Print pop- up menu.
Page 74: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 75: Selecting Printing Preferences - Mac
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.
Page 76: Printing Preferences - Mac
You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 77: Printing Your Document Or Photo - Mac
Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
Page 78: Printing From A Chromebook
With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.
Page 79: Cancelling Printing Using A Product Button
Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print. •...
Page 80: Using Memory Cards With Your Product
Using Memory Cards with Your Product Follow the instructions here to work with a memory card inserted into your product. Inserting a Memory Card Printing from a Memory Card Transferring Photos on a Memory Card Inserting a Memory Card Insert only one memory card at a time into a memory card slot on your product. 1.
Page 81: Memory Card Types
Parent topic: Using Memory Cards with Your Product Memory Card Types You can insert these types of memory cards in your product. Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it. You can insert the following cards in the memory card slot: •...
Page 82: Printing From A Memory Card
Caution: Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card. 1. Make sure the memory card access light is not flashing. 2.
Page 83: Viewing And Printing Photos
Viewing and Printing Photos You can select photos for printing as you view them on the LCD screen. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Print Photos and press the OK button. 3. Select View and Print Photos and press the OK button. A photo on your memory card is displayed.
Page 84: Photo Layout Options
2. Press the arrow buttons to select Print Photos and press the OK button. 3. Select Photo Layout Sheet and press the OK button. 4. Select one of the photo layout options and press the OK button. 5. Select the paper size setting that matches the paper you loaded and press the OK button. 6.
Page 85: Print Setting Options
Print Setting Options Select the Print Settings options you want to use when printing photos from a memory card or external device. Print settings Available Description options Paper Size Various paper Indicates the size of paper you have loaded sizes Paper Type Various paper Indicates the type of paper you have loaded;...
Page 86: Photo Adjustment Options
Photo Adjustment Options Select the Photo Adjustment options you want to use when printing photos from a memory card or external device. The modifications affect only the printed copy of the photo, not the original file. Photo Adjustment Available options Description settings Fix Photo...
Page 87: Transferring Photos From A Memory Card To Your Computer
Transferring Photos from a Memory Card to Your Computer Parent topic: Using Memory Cards with Your Product Transferring Photos from a Memory Card to Your Computer You can transfer photos to and from a memory card inserted in your product and a computer connected to your product over a wireless network.
Page 88: Using An External Device With Your Product
Check your camera manual to see if it is compatible. Note: Your photos must be in JPG format and sized from 80 × 80 to 10200 × 10200 pixels. Epson cannot guarantee the compatibility of your camera. Some combinations of paper type, size, and layout may not be supported, depending on your camera and the product settings.
Page 89: Connecting And Printing From A Camera
Parent topic: Printing from a Camera Related references Print Setting Options Photo Adjustment Options Connecting and Printing from a Camera Before you connect your camera, make sure the product is turned on but not printing. 1. Remove any memory cards from the product. 2.
Page 90: Printing From A Camera Wirelessly
5. Follow the instructions that came with your camera to select and print your photos. When you finish printing, turn off your camera and disconnect it from the product. Parent topic: Printing from a Camera Printing from a Camera Wirelessly You can print photos from a digital camera using a wireless connection.
Page 91: Connecting And Using A Usb Flash Drive Or External Device
Connecting and Using a USB Flash Drive or External Device Before you connect your USB flash drive or device, make sure the product is turned on but not printing. Note: Epson cannot guarantee the compatibility of your USB device. 1. Remove any memory cards from the product.
Page 92: Replacing The Ink Cartridge And Maintenance Box
You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Check Status of the Ink Cartridge and Maintenance Box Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing the Ink Cartridge Replacing the Maintenance Box...
Page 93: Checking Cartridge And Maintenance Box Status With Windows
Parent topic: Check Status of the Ink Cartridge and Maintenance Box Checking Cartridge and Maintenance Box Status with Windows A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer.
Page 94 Note: If the cartridge installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences.
Page 95: Checking Cartridge And Maintenance Box Status On A Mac
4. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers not available in Latin America.) 5. Click OK. Parent topic: Check Status of the Ink Cartridge and Maintenance Box Related tasks Removing and Installing the Ink Cartridge...
Page 96: Purchase Epson Ink Cartridges And Maintenance Box
Epson sales office. Note: This product was originally designed to work with genuine Epson ink cartridges. Your product may not function properly if you use other types of cartridges or if you use refilled cartridges.
Page 97: Removing And Installing The Ink Cartridge
Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing the Ink Cartridge Make sure you have a replacement cartridge handy before you begin. You must install the new cartridge immediately after removing the old one. Caution: Leave your old cartridge in the printer until you are ready to replace it to prevent the print head nozzles from drying out.
Page 98 4. Remove the cap as shown. Retain the cap so that you can use it to recap the used cartridge you are replacing. Caution: Do not touch the ink cartridge areas shown here. Doing so may prevent normal operation and printing. Warning: If ink gets on your skin, wash it thoroughly with soap and water.
Page 99 6. Open the printer cover. Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the product. 7. Press down the blue tab to unlock the used ink cartridge, then lift it out.
Page 100 8. Use the cap from the replacement ink cartridge to recap the used cartridge before disposing of it. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. 9. Hold the cartridge with the green chip facing you and insert the cartridge at an angle as shown. Press down the ink cartridge until it clicks into place.
Page 101: Replacing The Maintenance Box
11. Press the start button to start charging the ink. Then follow the rest of the on-screen instructions. Ink charging takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete. Caution: Do not turn off the product while ink is charging or you may not be able to print. Caution: If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink.
Page 102 4. Close the rear paper feed cover and output tray, move the handle forward, and flip the product over onto its back as shown.
Page 103 5. Push in the tabs on the maintenance box cover and remove the cover. 6. Slide the maintenance box as shown and remove it from the product.
Page 104 Caution: Do not touch the areas on the product or maintenance box shown here. Doing so may prevent normal operation or you may be smeared by ink. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Page 105 8. Insert the new maintenance box all the way into the product, then slide it as shown until it locks into place. 9. Insert the tabs on the maintenance box cover into the printer, then press down on the cover until it clicks into place.
Page 106: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles.
Page 107 If you don’t see any improvement after cleaning the print head up to 2 times, turn the product off and wait at least 6 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 108: Checking The Nozzles Using A Computer Utility
Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load paper in this size in your product: 3.5 × 5 inches (89 × 127 mm) or larger. 2.
Page 109: Print Head Cleaning
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related tasks...
Page 110: Cleaning The Print Head Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 2 times, turn the product off and wait at least 6 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 111 You see a window like this: 4. Click Start to begin the cleaning cycle. Caution: Never turn off the product during a cleaning cycle or you may damage it. 5. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
Page 112: Print Head Alignment
If you don’t see any improvement after cleaning the print head up to 2 times, turn the product off and wait at least 6 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 113: Cleaning The Paper Path
6. Press the start button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 7. Check the printed pattern and press the up or down arrow button to select the number representing the most solid printed pattern for the first set, then press the OK button.
Page 114 Note: If paper does not feed correctly, wipe the area shown here with a soft, dry cloth before using the cleaning sheet. Otherwise the cleaning sheet may not work correctly. 1. Do one of the following: • If printouts are smeared or scuffed, load several sheets of plain paper. •...
Page 115 3. Press the arrow buttons to select Setup and press the OK button. 4. Select Maintenance and press the OK button. 5. Select Paper Guide Cleaning and press the OK button. 6. Follow the on-screen instructions to clean the paper path. 7.
Page 116: Transporting And Cleaning Your Product
Transporting and Cleaning Your Product Follow the instructions in these sections to transport your product or clean it if necessary. Carrying and Transporting Your Product Cleaning Your Product Carrying and Transporting Your Product Whenever you transport your product, prepare it as described here. Caution: Observe the following precautions when transporting the product: •...
Page 117 6. Open the printer cover and secure the ink cartridge holder to the case with tape as shown. Caution: Do not touch the flat white cable inside the product.
Page 118: Cleaning Your Product
7. Close the covers on the product as shown. 8. Place the product in its original packaging materials (or equivalent packing materials) when transporting the product a long distance. If print quality has declined when you print again, clean and align the print head. Parent topic: Transporting and Cleaning Your Product Related concepts...
Page 119 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Remove any loaded paper. 5. Remove any memory cards inserted in the product. 6. Clean the outer case and control panel with a soft, dry cloth. Do not use any liquid or chemical cleansers.
Page 120: Solving Problems
Solving Memory Card Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com.jm/support and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: •...
Page 121: Product Status Messages
Printer error Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. Ink low You can continue printing until you are prompted to replace the ink cartridge.
Page 122: Running A Product Check
During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
Page 123: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check for other solutions. If they do not work, contact Epson. Parent topic:...
Page 124: Solving Power And Battery Problems
Solving Power and Battery Problems Check these sections if you have power or battery problems. Product Does Not Turn On Product Does Not Turn Off Product Turns Off Automatically Parent topic: Solving Problems Product Does Not Turn On If your product does not turn on, try these solutions: •...
Page 125: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 126: Usb Connection Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 127 Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 128: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 129: Product Does Not Appear In Mac Printer Window
Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 130: Solving Paper Problems
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 131: Paper Jam Problems Inside The Product
• Load paper in the rear paper feed printable side up. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Specifications Paper or Media Type Settings - Product Software Related tasks Loading Paper in the Paper Feed Slot Cleaning the Paper Path Paper Jam Problems Inside the Product...
Page 132 3. If necessary, carefully pull out any jammed paper from the front. 4. Open the printer cover.
Page 133 5. Carefully remove any jammed paper. Caution: Do not touch the translucent part or flat white cable inside the product. 6. Close the printer cover. 7. Follow the prompts on the LCD screen to clear any error messages.
Page 134: Paper Ejection Problems
Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.
Page 135: Product Icon Does Not Appear In Windows Taskbar
• If you are printing a large image, the computer may not have enough memory. Print the image at a lower resolution or a smaller file size. • In Windows, click Print Queue on the Maintenance tab in the printer settings window and check for the following: •...
Page 136: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Clear space on your hard drive or run a defragmentation utility to free up existing space.
Page 137: Solving Page Layout And Content Problems
• Print as Bitmap Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual.
Page 138: Too Many Copies Print
Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly, try these solutions: •...
Page 139: Border Appears On Borderless Prints
Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width. •...
Page 140: Incorrect Image Size Or Position
Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. •...
Page 141: White Or Dark Lines In Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 142: Faint Printout Or Printout Has Gaps
Related concepts Print Head Nozzle Check Print Head Alignment Related references Paper Specifications Available Epson Papers Paper or Media Type Settings - Product Software Paper Type Settings - Control Panel Related tasks Loading Paper in the Paper Feed Slot Cleaning the Paper Path...
Page 143: Grainy Printout
• Make sure the paper type setting matches the type of paper you loaded. • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Align the print head. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts...
Page 144: Incorrect Colors
• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems...
Page 145: Solving Memory Card Problems
Related tasks Selecting Basic Print Settings - Windows Selecting Page Setup Settings - Mac Related topics Replacing the Ink Cartridge and Maintenance Box Solving Memory Card Problems Check these solutions if you have problems using memory cards with your product. Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or Device Cannot Transfer Photos to or from a Memory Card or Device...
Page 146: Cannot Transfer Photos To Or From A Memory Card Or Device
3. Do one of the following: • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 147: Uninstalling Product Software - Mac
In the next window, select your product, if necessary, and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.
Page 148: Where To Get Help
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 149 Country Telephone Bolivia* 800-100-116 Brazil State capitals and metropolitan areas: 3004-6627 Other areas: 0800-377-6627 / 0800-EPSONBR Chile (56 2) 2484-3400 Colombia Bogota: (57 1) 523-5000 Other cities: 018000-915235 Costa Rica 800-377-6627 Dominican Republic* 1-888-760-0068 Ecuador* 1-800-000-044 El Salvador* 800-6570 Guatemala* 1-800-835-0358 Honduras** 800-0122...
Page 150 Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office. Parent topic: Solving Problems...
Page 151: Technical Specifications
• Windows Vista • Windows XP Professional x64 Edition • Windows XP SP3 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com.jm/support, select your product, and select Downloads. Parent topic: Technical Specifications...
Page 152: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 153: Printable Area Specifications
Weight 17 lb (64 g/m ) to 24 lb (90 g/m Envelopes Size No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Paper types Plain bond paper Weight 20 lb (75 g/m ) to 24 lb (90 g/m Parent topic: Technical Specifications Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area.
Page 154 Reduced print quality area (top): 1.46 inch (37.0 mm) minimum Reduced print quality area (bottom): 1.54 inch (39 mm) minimum Single sheets - borderless printing Reduced print quality area (top): 1.57 inch (40.0 mm) minimum Reduced print quality area (bottom): 1.65 inch (42 mm) minimum Envelopes Left and right margins: 0.12 inch (3.0 mm) minimum Top and bottom margins: 0.20 inch (5.0 mm) minimum...
Page 155: Ink Cartridge Specifications
Technical Specifications Ink Cartridge Specifications Note: This product was originally designed to work with genuine Epson ink cartridges. Your product may not function properly if you use other types of cartridges or if you use refilled cartridges. The included cartridge must be used for printer setup and is not for resale. For more information, see latin.epson.com/infocartucho...
Page 156: External Usb Device Specifications
• Security settings, such as password or encryption, etc. • Built-in USB hub Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. CD-ROM/CD-R drive...
Page 157: Dimension Specifications
DVD-ROM/DVD-R drive 4.7GB maximum capacity DVD+R, DVD±RW, DVD-RAM, and Blu-ray Disc are not supported Magneto-optical drive 1.3GB Hard disk and USB flash drives Formatted in FAT, FAT32, or exFAT. Parent topic: Technical Specifications Dimension Specifications Height Stored: 5.4 inches (137 mm) Printing: 8.3 inches (210 mm) Width Stored: 10.4 inches (265 mm)
Page 158 Printer Using the AC Adapter Rated DC input voltage DC 24 V Rated DC input current Printing: 0.7 A Charging battery: 1.0 A Power consumption Not charging battery: (USB Connection) Printing: Approximately 12 W (ISO/IEC24712) Ready mode: Approximately 5.0 W Sleep mode: Approximately 1.0 W Power off mode: Approximately 0.2 W Charging battery:...
Page 159: Environmental Specifications
Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for external USB and PictBridge device) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Network Interface Specifications Wireless LAN standard IEEE 802.11 b/g/n...
Page 160: Safety And Approvals Specifications
• Manufacturer: Askey Computer Corporation • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 161: Notices
Notices Check these sections for important notices about your product. FCC Compliance Statement Trademarks Copyright Notice FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 162: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 163: A Note Concerning Responsible Use Of Copyrighted Materials
Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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