Table of Contents
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Cleaning Your Product ..................................................................................................................... 118
Solving Problems .................................................................................................................................... 120
Checking for Software Updates........................................................................................................ 120
Product Status Messages ................................................................................................................ 121
Running a Product Check ................................................................................................................ 122
Resetting Control Panel Defaults ..................................................................................................... 123
Solving Power and Battery Problems ............................................................................................... 124
Product Does Not Turn On .......................................................................................................... 124
Product Does Not Turn Off .......................................................................................................... 124
Product Turns Off Automatically .................................................................................................. 124
Solving Setup Problems ................................................................................................................... 125
Noise After Ink Installation ........................................................................................................... 125
Software Installation Problems .................................................................................................... 125
USB Connection Problems.......................................................................................................... 126
Solving Network Problems ............................................................................................................... 126
Product Cannot Connect to a Wireless Router or Access Point .................................................. 126
Network Software Cannot Find Product on a Network................................................................. 128
Product Does Not Appear in Mac Printer Window ....................................................................... 129
Cannot Print Over a Network....................................................................................................... 129
Solving Paper Problems................................................................................................................... 130
Paper Feeding Problems............................................................................................................. 130
Paper Jam Problems Inside the Product ..................................................................................... 131
Paper Ejection Problems ............................................................................................................. 134
Solving Problems Printing from a Computer..................................................................................... 134
Nothing Prints .............................................................................................................................. 134
Product Icon Does Not Appear in Windows Taskbar ................................................................... 135
Printing is Slow ............................................................................................................................ 136
Solving Page Layout and Content Problems .................................................................................... 137
Inverted Image............................................................................................................................. 137
Too Many Copies Print ................................................................................................................ 138
Blank Pages Print ........................................................................................................................ 138
Incorrect Margins on Printout....................................................................................................... 138
Border Appears on Borderless Prints .......................................................................................... 139
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