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ATX DigiVu Installation & Operation Manual

Multichannel mpeg-2/h.264 encoder/multiplexer qam & ip output
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Installation & Operation Manual

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Summary of Contents for ATX DigiVu

  • Page 1 Multichannel MPEG-2/H.264 Encoder/Multiplexer QAM & IP Output Installation & Operation Manual...

  • Page 2: General Guide Notes

    Some features described in this manual require the latest firmware to be installed on the DigiVu devices. Check with ATX Networks technical support or the related support web site for your model of DigiVu for the latest release of firmware. The firmware version installed may be found on the ‘Maintenance’...

  • Page 3: Table Of Contents

    Models Covered by this Guide ........2-1 The DigiVu ®...
  • Page 4 Enabling the IP Output Tab .........11-2 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation &...
  • Page 5 Contact ATX Networks ........
  • Page 6 CHAPTER 1: DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 7: Safety

    POWER SUPPLY CORD ROUTING: The power supply cord shall not be attached to the building surface, nor run through DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual...
  • Page 8 Fõr att undvika detta skall vid anslutning av utrustningen till kabel-TV nät galvanisk isolator finnas mellan utrustningen och kabel-TV nätet. DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual...

  • Page 9: System Description

    Remote access and SNMP monitoring are available via integrated RJ45 Ethernet interface. In this chapter we introduce the key features and describe the attributes that make the DigiVu Device a powerful addition to any digital cable TV network.

  • Page 10: The Digivu ® Encoder

    TV set top boxes (STB). The DigiVu can be used in these properties to encode local analog video cameras, message boards, instructional and advertising channels into HD/SD MPEG-2/H.264 streams.

  • Page 11: Key Features

    HD programs may be mixed on any output multiplex (IP or QAM) for best bandwidth efficiency. Up to 2 HD programs may be multiplexed to a QAM in the DigiVu Mini platform and up to 5 HD programs on the DigiVu platform. For platforms with IP outputs, DigiVu Mini may output 1 HD program while the DigiVu may output up to 4 HD programs.

  • Page 12: Simplified Block Diagrams

    2.4.9 IPv4 Network Address Support All DigiVu platforms support IPv4 IP addressing and maybe configured with any valid IPv4 address to allow access from private networks or from across the internet. For security against internet intrusion, the DigiVu unit forces assignment of a username and password which may be changed at any time.
  • Page 13 L/R AUDIO IN 1 OR 2-CHANNEL ENCODER VIDEO IN L/R AUDIO IN DigiVu CD Figure 2-6: Simplified Block Diagram with RF Bypass - DigiVu ® DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 14: Front And Rear Panels

    CHAPTER 2: SYSTEM DESCRIPTION Front and Rear Panels 2.6.1 DigiVu Front ® Realtime Clock Battery RF Output Test Point Figure 2-7: DigiVu Front ® 2.6.2 DigiVu Rear ® Encoder and I/O Card Slots Management Ethernet Port RF Output Port Reboot Button...

  • Page 15: Card Slot Numbering

    Card Slot Numbering All plug-in cards are installed in a slot on the rear panel which are numbered 1 through 5 plus AUX (6th slot) on the DigiVu and DigiVu CD, see Figure 2-13, and numbered 1 & 2 on the DigiVu Mini, see Figure 2-14. See the card support table below for correct card insertion.

  • Page 16: Available Encoder Cards

    2.7.1 Card Slot Support DigiVu , DigiVu CD & DigiVu Mini Card Support ® ® ® DigiVu & DigiVu CD DigiVu Mini Card Type Supports in Slots Supports in Slots Single Channel HD Encoder 1, 2, 3, 4, 5 1, 2...

  • Page 17: Available Input/Output Cards

    Figure 2-18: 2-Output A/V Distribution Amplifier 2.9.2 DVDMQMB & DVDMQMAC QAM Modulator Figure 2-19: QAM Demodulator 2.9.3 DVGIGE Gigabit Ethernet Card Figure 2-20: Gigabit Ethernet Output Card DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...
  • Page 18 CHAPTER 2: SYSTEM DESCRIPTION This page intentionally left blank DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual 2-10 ®...

  • Page 19: Field Applications

    3.2.1 Insertion of a Carrier Into a Blank or Empty Channel Spectrum It is possible to insert the DigiVu QAM carrier into spectrum space left intentionally blank without the use of a channel deletion filter. Generally the two scenarios for insertion are in between existing adjacent system channels and at the upper edge of the cable system passband.

  • Page 20: Analog Channel Insertion Vs Digital Channel Insertion

    PROGRAMS MULTIPLEXER DROPPED NEW AND OLD PROGRAMS PROGRAMS PROGRAM 1 ENCODER DVISm PROGRAMS PROGRAM 2 Figure 3-1: Analog Channel Insertion vs Digital Channel Insertion DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 21: Qam Insertion Without Decoding

    In these scenarios, a channel is allocated on the system where no carrier is sent from the headend and every property in the system where the DigiVu is installed may insert a QAM without the use of a channel deletion filter. When RF spectrum is available for this application and/or there are a large number of insertion systems installed, the cost of a channel deletion filter may be saved at every property.

  • Page 22: Insertion Into Under-Utilized Qam (Add/Drop)

    This filter is available from ATX Networks and is an integral part of the design of the DigiVu CD. In this case, the DigiVu CD will create a totally new QAM channel and insert it into the blank spectrum following the output of the filter.

  • Page 23: Ip Video Content Insertion

    IP Video Content Insertion The DigiVu platform with GbE output card may be used to insert IP video content directly to a network switch for transmission on the plant in a hotel or other hospitality environment or transported via Edge QAM and optical for remote delivery.

  • Page 24: Local Content Back Haul Over Ip

    Local Content Back Haul Over IP DigiVu systems may be used for IP back haul where there is a source of video at a point in the plant such as a remote studio or special program origination location and the video is needed at a hub for reinsertion into the plant. There are two main applications as illustrated in Figure 3-6.

  • Page 25: Installation

    This chapter outlines the most important aspects of the installation and summarizes the site considerations that the installer must take into account when choosing a location for the unit. Reference to DigiVu infers both DigiVu and DigiVu Mini unless specifically stated.

  • Page 26: Rf Cable Sheath Grounding

    Mechanical Loading: Mounting of the equipment should be according to the installation instructions so that a hazardous condition is not created due to improper mechanical loading. Do not use the DigiVu to mechanically support other equipment. Circuit Overloading: Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuit will have on over-current protection and supply wiring.

  • Page 27: Environment Considerations

    115 VAC is provided. If it is necessary to operate the equipment on 230 VAC, the installer must obtain an IEC cord with a NEMA 6-15 grounded plug for use in North America. This may be obtained from ATX Networks or locally. If shipped outside of North America, the equipment will be shipped with an IEC cord set appropriate for the locale.

  • Page 28: Rf Cabling

    4.8.2 RF Input Levels RF Out If the DigiVu chassis has been fitted with a demodulator module, then the input signal level presented to the RF input of the module must be in the range of +5 to +14 dBmV per digital carrier as measured with a digital field meter.

  • Page 29: Ethernet Network

    4.10.1 Ethernet Port A front panel Ethernet network port is provided on the DigiVu Mini 1RU version. The DigiVu 3RU versions both have the Ethernet port on the back panel. This port is to allow local and remote access to the equipment over the internet or a private intranet.
  • Page 30 CHAPTER 4: INSTALLATION This page intentionally left blank DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 31: The Gui

    The DigiVu has many configurable settings which allow customizing of the product to the installation environment. Access to the DigiVu configuration, referred to as the GUI, is via an integrated web server so a web browser may be used to view and change settings.

  • Page 32: Configuration

    Connecting to the GUI Configuration of the DigiVu requires a laptop or desktop PC running Microsoft Windows or other OS with an available Ethernet network port (the Management Computer). If connecting directly to the unit, the Management Computer must be set to operate on the same subnet as the DigiVu for access to the DigiVu GUI.
  • Page 33 CHAPTER 5: THE GUI FYI: If you are using a different Operating System or the network address on the DigiVu has been changed from default, adjust the procedures to suit the address or software you are using. Connect the Management Computer’s Ethernet adapter to the DigiVu’s Ethernet port using a Cat5e cable, see Figure 5-6.

  • Page 34: Connecting To The Management Computer

    The DigiVu and DigiVu CD 3RU chassis are both provided with a 10/100 Base-T Ethernet network port on the rear panel for the Management Port. The 1RU DigiVu Mini has the port on the front panel, shown in Figure 5-6. This port is for connecting to the GUI for initial configuration and ongoing monitoring and maintenance.

  • Page 35: Connecting To A Local Cable Modem

    DigiVu should obtain an IP address from the cable modem. If the cable modem internal DHCP server has assigned the DigiVu an IP address, then open the cable modem web interface and find the IP address that was assigned. If the IP address is assigned by the headend DHCP server then look in the headend DHCP server for the IP address assigned to the MAC address of the DigiVu.
  • Page 36 5.6.5 Connecting Remotely In order to connect to the DigiVu chassis remotely you need the IP address that the network port has been set to. Depending on the method of setting the IP address, acquire the address in the following ways. If you know the address skip to “5.6.4 Static...
  • Page 37 IP address assigned to the client with the DigiVu MAC address more rapidly, you can save time as the DigiVu is available for remote access as soon as the new IP address is acquired, regardless of whether the billing or modem management system has this information.

  • Page 38: Factory Default Ip Address Settings

    IP address mode is static IP; DHCP is disabled. FYI: When entering the default IP address of the DigiVu in a web browser, always be sure to enter 192.168.0.23/site or xxx.xxx.xxx.xxx/site replacing your unit’s IP address in place of the x’s...

  • Page 39: Encoder Settings Tab

    With the selection of some encoder types it will be seen that some parameters are greyed out, meaning that these parameters are either not relevant or are preset. Reference to DigiVu infers both DigiVu and DigiVu Mini unless specifically stated.

  • Page 40: Sd Encoder Cards

    This card is used in applications where Ethernet output of the DigiVu is required and is supported only in specific slots. The recommended slot to use is always the highest available which will usually be slot #2 in the DigiVu Mini 1RU model and slot DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation &...

  • Page 41: Encoder Settings Tab

    RF modulator must be fed by the same source. This splitter creates two baseband A/V outputs from one input. This may be used in any available slot but should be installed in the AUX slot in the DigiVu and DigiVu CD 3RU models. The splitter card is an un-managed card (no settings to be adjusted or changed in the GUI) and only requires power and that is the purpose of the AUX slot.

  • Page 42: Encoder Configuration Quick Guide

    NOTE: When operating in Add & Drop Mode, a number of encoder settings on this screen are greyed out as they are set elsewhere. See “Demod & Mux Settings” on page 10-4. DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 43: Encoder Setting

    Slot Previously Occupied If an encoder slot was previously occupied and a different card was hot plugged into the slot the DigiVu must be made aware of it but the control is greyed out. In this case, click the Refresh All Ports button at the bottom of the GUI page to force the DigiVu to detect the encoder card just installed.

  • Page 44: Output Parameters

    This dialog allows modification of the video signal to increase or decrease picture contrast. There are 128 levels available (0- 127) The default value is preset at 63. This setting should not normally require changing. DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual...
  • Page 45 6.9.8 Enable Audio: The audio codec may be disabled if the specific application of the DigiVu does not require an audio program such as a lobby camera. Disabling the audio codec will result in silence at the receiving TV. Use the drop down box to select the required setting.

  • Page 46: Program Identification

    6.10.4 Source ID: A source ID may be assigned here if the DigiVu application required it. This is not mandatory. 6.10.5 Program Name: [Max. 12 Chars] FYI: For Program Name to be detected and acted upon by an appropriate end user device, it is required to enable the DVB-SI feature on the MUX tab.

  • Page 47: Platform Control Buttons

    This control applies all of the changes made on the ‘Encoder Settings’ tab and makes the changes part of the working configuration of the DigiVu system. If changes have been made, click ‘Submit’ button before navigating away from the page, to avoid all changes being lost.
  • Page 48 CHAPTER 6: ENCODER SETTINGS TAB This page intentionally left blank 6-10 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 49: Mux Tab

    Tab” on page 11-1 for Ethernet configuration. FYI: In this guide, reference to DigiVu infers DigiVu 3RU, DigiVu CD 3RU and DigiVu Mini 1RU unless the model is specifically stated. Reference to DVIS is synonymous with DigiVu as these products run on the same firmware.

  • Page 50: Legacy Stb Settings

    It may be necessary in some installations to enable these tables to be received by the end user when tuned to the DigiVu programs. In add/drop applications the SDT/NIT tables must be existing in the incoming QAM. If the tables do not exist, do not attempt to enable this feature.

  • Page 51: No Video Slide Enable

    7.5.2 If Not Checked On loss of video to an SD encoder, the DigiVu will have no output program to display. Depending on end display equipment it may show up as a black or blue screen or some default screen from end display device.
  • Page 52 CHAPTER 7: MUX TAB This page intentionally left blank DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 53: Rf Output Tab

    In this chapter we discuss the RF output configuration. This is the page from which all QAM RF output settings are changed or configured. Reference to DigiVu infers the discussion applies to DigiVu 3RU, DigiVu CD and DigiVu Mini unless specifically stated.

  • Page 54: Platform Control Buttons

    8.1.5 RF Attenuation: [0-26] The DigiVu internal RF output attenuator may be adjusted to lower the QAM RF output level by up to 26 dB in 1 dB steps. The output level of the QAM carrier is 57.5 dB +/- 1.5 dB with this attenuator set at 0 dB.

  • Page 55: Maintenance Tab

    From this page, the GUI network configuration settings may be set. Password and Username assess is also changed from this page. FYI: In this guide, reference to DigiVu infers DigiVu 3RU, DigiVu CD 3RU and DigiVu Mini 1RU unless the model is specifically stated. Reference to DVIS is synonymous with DigiVu as these products run on the same firmware.

  • Page 56: Dvis Information

    A MIB is required to be compiled into the remote manager in order for it to understand the SNMP traps. 9.4.1 SNMP MIB The DigiVu MIB may be browsed with an SNMP Manager once it is compiled into the manager. The following values may be received by SNMP: •...

  • Page 57: Remote Update Server

    SNMP Server: This is the IP address of the remote Management Console which is the computer that will receive traps sent by the DigiVu and is the computer with SNMP software installed. This is the system which will receive the SNMP traps. Only one SNMP manager may be specified.
  • Page 58 9.6.4 Refresh This control reads the DigiVu’s stored settings and refreshes the page with the values. This also will read the encoder card types installed and populate the display with the discovered types. This is useful when an encoder card type has been changed or a new encoder card installed.
  • Page 59 & MUX Settings page are a combination of real-life received/analyzed data and modification performed by the DigiVu. It is important to note that the Demod & MUX page data always and only can be created in the system in question and cannot be generated in a lab/office located elsewhere.

  • Page 60: Network Settings

    9.7.2 Web Server Port: This is the TCP/IP port that is used to remotely access the DigiVu. The default value is port 80 which is the well known port for HTTP protocol web servers and is the default value used by a web browser if no port is specified. For additional security or to allow the product to work properly behind some firewall configurations, the port used for access may need to be changed.

  • Page 61: Platform Network Control Buttons

    A MAC (Media Access Control) address is a unique identifier assigned to network adapters or network interface cards (NICs) by the manufacturer to uniquely identify them on a LAN. It is used to identify the DigiVu on the network to a DHCP server and to other computers.
  • Page 62 NOTE: For every pressing of the ‘Set Network’ button, the platform will reboot. If any parameter in the ‘Network Settings’ section has been changed, they need to be saved and applied to the DigiVu in order to take effect. This is done by clicking the Set Network button which applies the network configuration changes. A platform reboot will always take place.

  • Page 63: 10. Demod & Mux Settings Tab

    FYI: In this guide, reference to DigiVu infers DigiVu 3RU, DigiVu CD 3RU and DigiVu Mini 1RU unless the model is specifically stated. Reference to DVIS is synonymous with DigiVu as these products run on the same firmware.
  • Page 64 Click the Analyze button. The analyze info window opens for about 1 minute then displays ‘Completed’. The PID Display Tree is populated with the detected streams and their MPEG properties. Figure 10-2: Tune the Demodulator 10-2 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...
  • Page 65 AV1 or AV2 etc. (Initially the drop downs for ‘AV Channel’ will show ‘None’). Click Set Bit Rates. DigiVu will analyze the incoming stream and attempt to assign the highest bit rate to each added AV Channel that the available space will allow.

  • Page 66: Demod & Mux Settings

    BER (Bit Error rate) is measured and populated. The action of clicking the Tune button is not service affecting 10-4 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 67: Add & Drop Settings

    ‘Set Bit Rates’ button, but the bit rate assigned to Figure 10-8: Adding and Dropping Programs Figure 10-9: Drop or Restore a Program DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual 10-5...

  • Page 68: Add & Drop Settings Buttons

    10.7.2 Add Button This enters new programs in the list that have no relationship with the incoming QAM; i.e. are not replacements for dropped 10-6 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 69: Pid Display Tree

    ‘Total Available Bit Rate’ specified in the display under the ‘PID Display Tree’. This is not service affecting. 10.7.4 Configure Button This control saves the specified settings for the added programs to the DigiVu multiplexer. This is not service affecting. 10.7.5 Start - Control This reads the settings saved with the ‘Configure’...
  • Page 70 The bit rate of the Audio Elementary Stream in kbps. In the illustrations, the actual bit rate displayed is the total of the payload data rate specified by the standard plus header packets. 10-8 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 71: 11. Ip Output Tab

    QAM and IP output with programming duplicated on both. In this case the IP output will be a single multiplex of the created programs, an MPTS. If the DigiVu is configured for IP output only, then SPTS multiplexes may be created for each program.

  • Page 72: Enabling The Ip Output Tab

    Enabling the IP Output Tab NOTE: The Ethernet card is supported in slots 2(DigiVu Mini) and 5(DigiVu and DigiVu CD) only. If the GbE card has just been inserted and the GUI IP Output tab is greyed out, the Ethernet functionality must first be Figure 11-2: Activate the IP Output Tab activated.

  • Page 73: Support For Vlan Tagging

    DigiVu devices routed to it and conversely, the video receiving device may experience undesired management traffic.

  • Page 74: Ip Output Configuration

    IP address obtained. If that information is required, the DHCP server should be consulted, looking for the address that was assigned to the MAC address shown above. 11-4 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 75: Destination Ip Settings

    MPEG data loss with each lost IP packet. Assigning less MPEG packets per IP packet increases overhead but results in a possibly more robust stream. Seven is most commonly used. 11.9.3 Enable Pro-MPEG FEC: The DigiVu supports transmission with Pro-MPEG FEC protocol defined by Pro-MPEG COP#3. For more information on configuring Pro-MPEG FEC see the Pro-MPEG FEC documentation http://www.Pro-MPEG.org/...

  • Page 76: 11.10 Vlans Settings

    This activates the use of VLANs for transport stream transmission and accessing the GUI over the Gigabit Ethernet card ports. 11.10.2 Video VLAN VID This is the Video VLAN ID Figure 11-9: VLAN Setup and Operation 11-6 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 77: 11.11 Gbe Port Numbering

    11.12 Two VLANs Automatically Created Enabling the VLAN option automatically creates 2 VLANs over which the streaming video and the management of the DigiVu device may be accessed over a single physical connection but kept separate at the destination switch.

  • Page 78: 11.13 Stream Settings

    This is the CBR bit rate of the transport stream on the Ethernet network if a constant rate is desirable. Defining a bit rate higher than the payload will result in null stuffing of the transport stream to the bit rate specified here. 11-8 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 79: 11.14 Platform Control Buttons

    This control applies all of the changes made on the ‘IP Output’ tab and makes the changes part of the working configuration of the DigiVu system. If changes have been made click Submit button before navigating away from the page, to avoid all changes being lost.
  • Page 80 CHAPTER 11: IP OUTPUT TAB This page intentionally left blank 11-10 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 81: 12. Firmware Upgrade & Recovery

    12.2.1 System Upgrade/Recovery File This is a file that is used to bring the DigiVu up to the latest firmware revision and is referred to as a firmware upgrade. This file may be used even if the equipment has a very old version of firmware installed as it completely replaces all files on the DigiVu platform and works with any previously installed version.

  • Page 82: Identifying Current Firmware Version

    The settings file may only be restored to a DigiVu with the same version firmware as the unit from which it originates. Making this backup is not service affecting and it is recommended that the settings be exported and saved whenever the DigiVu system configuration changes.

  • Page 83: Where To Obtain Firmware Files

    If connecting to your DigiVu directly through a cable, set the computer that you will use for the upgrade to the same subnet as the DigiVu in order to access the GUI. For example, if the network address for the DigiVu is set to the factory default setting of 192.168.0.23 set the Management Computer to an address between 192.168.0.24 and 192.168.0.255...
  • Page 84 Wait 2 minutes after the fan restarts for the reboot to complete. 10. Open Internet Explorer and enter ‘http://192.168.0.23/site’ in the URL field. When the login screen appears, enter atx for both the Username and Password. The ‘Encoder Settings’ page appears.

  • Page 85: System Recovery Process

    GUI has become unresponsive. The Recovery Mode/Status is reached by pressing and holding, for several seconds, the ‘Reset Button’ until the fans stop running. The button is located on the front panel of the DigiVu Mini or the back panel of the DigiVu and DigiVu CD beside the Management IP port and is covered from the factory by a small adhesive dot to prevent inadvertent use.
  • Page 86 Open an Internet Explorer browser window and enter http://192.168.0.23/site in the address field. When the login screen appears, enter atx for both the Username and Password, see Figure 12-7. Upon validation of the login and password, the ‘DVIS Recovery’ page appears, see Figure 12-8.

  • Page 87: Restore A Configuration Export

    Restore a Configuration Export If you saved an exported file or are performing a mass deployment of a number of DigiVu with identical configurations and installed firmware, you can restore the saved configuration from the exported file. The file is in tgz format and would have been named settings.tgz if you accepted the name that the DigiVu suggested when exported.

  • Page 88: Username & Password Reset Process

    The password recovery mode is reached by pressing and holding, the ‘RESET’ button for several seconds, until the fans stop running. The button is located on the front panel of the DigiVu Mini or the back panel of the DigiVu and DigiVu CD beside the Management IP port and is covered from the factory by a small adhesive dot to prevent inadvertent use.
  • Page 89 Using a pen or similar small pointed object, press and hold the ‘RESET’ on the front panel of the DigiVu Mini or the back panel of the DigiVu or DigiVu CD for approximately 5 to 10 seconds to place the unit in RESET mode. You can recognise the condition when both fans stop operating, then after a few seconds they restart (this assumes that the fans were running before reset).
  • Page 90 If the IP address was other than the factory set address, the original will be restored. When the login screen appears, enter atx for both the Username and Password, see Figure 12-17. The ‘DVIS Encoder Settings’...

  • Page 91: 13. Field Replacements

    CHAPTER 13: FIELD REPLACEMENTS FIELD REPLACEMENTS 13. Field Replacements FYI: Reference to DigiVu infers both DigiVu 3RU, DigiVu CD 3RU and DigiVu Mini 1RU unless specifically stated. 13.1 Field Replacement of Realtime Clock Battery All DigiVu models have a realtime backup battery access door on the front panel.

  • Page 92: Field Replacement Of Plug-In Cards

    Field Replacement of Plug-in Cards All plug-in cards are installed in a slot on the rear panel which are numbered 1 through 5 plus AUX (6th slot) on the DigiVu and DigiVu CD, see Figure 2-13, and numbered 1 & 2 on the DigiVu Mini, see Figure 2-14. Be careful to align the circuit board of the card with the internal card guides when re-inserting the cards.

  • Page 93: 14. Troubleshooting

    14. Troubleshooting This chapter lists the error codes that may be given by the DigiVu device under some circumstances. These codes may be used to better understand the problem that was encountered and to help the ATX support engineer to assist in troubleshooting the equipment problem.
  • Page 94 CHAPTER 14: TROUBLESHOOTING This page intentionally left blank 14-2 DigiVu Series Multichannel MPEG-2/H.264 Encoder/Multiplexer with QAM &/or IP Output - Installation & Operation Manual ®...

  • Page 95: 15. Service & Support

    Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to obtain a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed module to the factory.
  • Page 96 1-501 Clements Road West, Ajax, ON L1S 7H4 Canada Tel +1 (905) 428-6068 Toll Free +1 (800) 565-7488 Fax +1 (905) 427-1964 Toll Free Fax +1 (866) 427-1964 www.atxnetworks.com support@atxnetworks.com Printed in Canada Rev. 07/17 (ANW0986)

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