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7. Press the
When the cleaning cycle is finished, you see a message on the screen.
Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not
be able to print.
8. Select Print Nozzle Check Pattern.
9. Press the
If you don't see any improvement after cleaning the print head up to 4 times, turn off the product, if
possible, and wait at least 6 hours. Then try cleaning the print head again. If quality still does not
improve, one of the ink cartridges may be old or damaged and needs to be replaced.
Parent topic:
Related tasks
Cleaning the Print Head Using a Computer Utility
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Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
• OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
Color button to clean the print head.
Color button to confirm that the print head is clean.
Print Head Cleaning
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