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TROUBLESHOOTING
No dial tone/phone will not dial out.
• Check that the AC power adapter is plugged into a working AC power outlet.
• Check all telephone cord connections or try another wall jack.
• Do a basic reset of the phone: Disconnect the phone from the wall and
remove the battery. Leave for 30 minutes and then re-install as instructed by
the manual.
Can't hear the ring signal.
• Check the handset ringer volume control; at the lowest level the ring may not
be heard.
• Check the base ring on/off switch, located on the bottom of the phone, to
make sure it is set to the proper position.
While on a call, you hear another call on the line or experience radio
frequency interference.
• Switch channels to a clear channel.
• Check the wiring for bad connections.
• Do not use this phone within 20 feet of a working microwave. The microwave
produces frequencies in this range which may cause interference. This
interference is normal for all 2.4GHz phones and should not be considered a
product defect.
Cannot remotely access the answering system.
• Verify that the 3-digit remote access code has not been reset to the default
code (press [Code] to announce the current remote access code).
• Be sure to wait until after the outgoing message has begun playing before
entering the remote access code.
Can't receive or make phone calls.
• Check if the phone is set to the correct type of service, either Tone or Pulse.
The answering machine 2-digit displays shows "OP."
• This stands for "Outgoing (message) Playback." This is just a visual indica-
tion that the outgoing message is currently being played.
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WARRANTY
Aastra Telecom
A. Aastra warrants that the BE-3872 sold by Aastra within the continental limits of the
United States, Hawaii and Alaska, is free from defects in materials and workman-
ship under normal use and service for 1 year. This warranty is applicable only to
the original purchaser of the BE-3872, when accompanied by a sales receipt
stating the date of purchase and name of the company from which purchased. This
warranty is in lieu of and excludes all other warranties, expressed or implied,
including any implied warranty of merchantability or fitness, and of any other obli-
gation on the part of Aastra.
B. If the BE-3872 shall prove to be defective, then Aastra shall either replace or repair
the BE-3872 at its discretion as follows:
1. At no cost to the original purchaser except shipping charges, within 90 days of
the date of purchase.
2. Warranty service for your BE-3872 is provided by TT Systems LLC From 91
days to 365 days, you may return the BE-3872 to TT Systems LLC at the
following address:
TT Systems LLC
4 Executive Plaza
Yonkers, New York 10701
Tel: 914-968-2100
C. Shipping charges are at the customer's expense. Please include a copy of your
sales receipt and a check or money order made out to TT Systems LLC for the
amount of $14.95 to cover shipping and handling.
D. There is no informal dispute settlement mechanism available.
E. Some states do not allow limitations on how long an implied warranty lasts and/or
do not allow the exclusions or limitations of incidental or consequential damages,
so the above limitations or exclusions may not apply to you.
F. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
G. This warranty does not extend to any BE-3872 sold by Aastra which has been
subjected to misuse, neglect, accident, improper application, improper installation
or to use in violation of the instructions furnished by Aastra. This warranty does not
extend to or apply to any BE-3872 which has been repaired or altered by any
persons who have not been expressly approved by Aastra.
H. Aastra shall not be liable for any special or consequential damages or for loss or
expense directly or indirectly arising from use of the products or any inability to use
them either separately or in combination with other equipment or product acces-
sories or from any other cause.
I. Aastra reserves the right to make changes in the design of the BE-3872 and to
make additions or improvements to the BE-3872 without incurring any obligation to
modify any BE-3872 previously sold.
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