Customer Service & Assistance; Questions And Answers - Gigaset C330 Manual

Gigaset C330/330 A / CHN en/ A31008-M2307-Y101-1-7619 / appendix.fm / 22.03.2013
Customer Service & Assistance
Customer Service &
Assistance
If you have any question, reach us by
Web site: www.gigaset.com/cn
Hotline: 4006 706 007

Questions and answers

If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service.
The table below contains a list of common
problems and possible solutions.
The handset display is blank.
¥
1. The handset is not switched on.
Press and hold the end call key a.
2. The battery is flat. ¥
¢
Charge the battery or replace it
(
Out of range
¥
1. The handset is outside the range of the base.
Move the handset closer to the base.
¥
3. The base is not switched on.
¢
Check the mains adapter of the base
(
Register HS is shown on the display.
Handset has not been registered with the base or
¥
has been de-registered.
Register the handset (
Handset does not ring.
¥
The ringtone is deactivated.
Activate the ringtone (
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections. ¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Enter the correct system PIN.
50
page 13).
is shown on the display.
page 11).
¢
page 29).
¢
page 40).
¢
Forgotten the system PIN.
¥
Contact the service hotline (
The other party cannot hear you.
You have pressed the mute key h. The handset is
¥ "muted".
Activate the microphone again (
The number of the caller is not displayed.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
¥ Action has failed/invalid input.
Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
¥
Your PABX is set for dial pulsing.
Set your PABX to tone dialling.
Gigaset C330 A only:
No time is specified for a message in the call list.
¥
Date and time have not been set.
Set the date/time (
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN. ¥
Enter the system PIN again.
2. The system PIN is still set to 0000. ¥
Change the system PIN (
The answering machine is not recording any
messages/has switched to announce only.
¥
Its memory is full.
¥ Delete old messages.
Play back new messages and delete.
Exclusion of liability
Some displays may contain pixels (pic-
ture elements), which remain activated
or deactivated. As a pixel is made up of
three sub-pixels (red, green, blue), it is
page 11).
possible that pixel colours may vary.
This is completely normal and does not
indicate an error.
¢
page 50).
¢
page 18).
¢
page 14).
¢
page 42).