Customer Service & Assistance; Questions And Answers - Gigaset A530 Manual

Gigaset A530/A530 DUO / CHN en/ A31008-M2541-Y101-1-5D19 / appendix.fm / 23.04.2014

Questions and answers

Customer Service & Assistance
If you have any question, reach us by
Web site: www.gigaset.com/cn
Hotline: 4006 706 007
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service.
The table below contains a list of common
problems and possible solutions.
The handset display is blank.
¥
1. The handset is not switched on.
Press and hold the end call key a.
2. The battery is flat. ¥
¢
Charge the battery or replace it
(
OUT OF AREA is shown on the display.
¥
1. The handset is outside the range of the base.
Move the handset closer to the base.
¥
3. The base is not switched on.
Check the mains adapter of the
base(
REGISTER HS is shown on the display.
Handset has not been registered with the base or
¥
has been de-registered.
Register the handset (
Handset does not ring.
¥
The ringtone is deactivated.
Activate the ringtone (
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
¥ pin connections.
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer.
26
page 13).
¢
page 8).
¢
page 16).
¢
page 23).
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Enter the correct system PIN.
Forgotten the system PIN.
¥
Contact the service hotline (
The other party cannot hear you.
You have pressed the mute key h. The handset is
¥ "muted".
Activate the microphone again (
The number of the caller is not displayed.
¥ Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input. ¥
Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
¥
Your PABX is set for dial pulsing.
Set your PABX to tone dialling.
Exclusion of liability
Some displays may contain pixels (picture
elements), which remain activated or
deactivated. As a pixel is made up of three
sub-pixels (red, green, blue), it is possible
that pixel colours may vary.
This is completely normal and does not
indicate an error.
¢
page 26).
¢
page 18).