Troubleshooting; Troubleshooting During Configuration; Troubleshooting After Configuration; Configured Axis M7001 Does Not Show Video - Axis 211 Quick Start Manual

2 Troubleshooting

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Most of the issues that can cause the camera to not function properly are network
related. Try the following to troubleshoot any camera issues.
2.1

Troubleshooting During Configuration

To troubleshoot during camera configuration:
• Repeat the camera configuration steps outlined in
page 10.
• Power cycle any switches or routers on the network.
• If camera cannot be found on the network, try entering the camera serial
number in the Configure Networked Camera section of the eDAQ web interface
to search for the specified camera.
• Reset the camera to its factory default as outlined in
Factory Default" on page 9
If the problem persists:
• Consult with the local IT department to resolve any network issues.
• Contact HBM technical service. Please carefully record all troubleshooting
results before contacting HBM.
2.2

Troubleshooting After Configuration

To troubleshoot a previously configured camera:
1. Ping the camera's IP address to confirm that the eDAQ
the camera. To ping the camera, navigate to the system tab on the web interface
and click Command Prompt. In the command prompt, type "ping xxx.xxx.xxx.xxx",
where the x's are the IP address for the camera.
2. If there is no reply, check all the network connections including Ethernet cables,
routers and switches. Make sure the network LEDs on the camera and the POE
switch are active.
3. If there is a ping reply but the problem remains, reset the camera to its factory
default as outlined in
the camera configuration.
If the problem persists:
• Consult with the local IT department to resolve any network issues.
• Contact HBM technical service. Please carefully record all troubleshooting
results before contacting HBM.
2.3

Configured Axis M7001 Does Not Show Video

When using the Axis M7001, make sure to close all like video feeds before recording
data. Because of resolution restrictions, the M7001 cannot deliver video for recording
or as a thumbnail and as a live, full-resolution feed (opened by clicking the thumbnail
in the hardware specifics column of the web interface).
Network Camera Devices
and repeat the camera configuration.
"Reset the Camera to Factory Default" on page 9
"Configure the Camera" on
"Reset the Camera to
lite can communicate with
and repeat
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