Aardvark Direct Pro Q10 Owner's Manual page 58

Q10
SUPPORT
TROUBLESHOOTING
SOFTWARE SPECIFIC ISSUES
SONAR™
PROBLEM: My Q10 is not recognized as an available device in Sonar
SOLUTION: In Sonar, go to OPTIONS | AUDIO and select the DRIVERS
tab. Make sure all Q10 inputs and outputs are selected here.
If the Q10 inputs/outputs are not listed here, go to the ADVANCED tab.
The next step is different, depending on what version of Sonar is
running.
If you are on 2.2 or newer: Make sure DRIVER TYPE is set to ASIO
If you are on a version earlier than 2.2, make sure there is a checkmark
in "Always Use MME, even when WDM is available"
PROBLEM: When recording in Sonar, the input is echoing.
SOLUTION: This will occur if Sonar is configured to use input
monitoring. To prevent this echo, go to the Q10 control panel and mute
the input you're trying to record. Once muted, you will still be able to
hear & record the input, but the echo will no longer be present.
PROBLEM: A message appears in Sonar claiming the Q10 does not
support 24 bit audio.
SOLUTION: If you are on 2.2 or newer: Go to the Q10 control panel,
select ADVANCED, then the ASIO and DIRECT X tab. Make sure the
ASIO SAMPLE SIZE is set to 24 bit.
If you are on a version earlier than 2.2: In Sonar, go to OPTIONS |
AUDIO | DRIVER PROFILES (tab). Make sure "Stream >16 bit data" is
set to "32 bit PCM, left justified"
PROBLEM: Sonar does not see all of the Q10s outputs.
SOLUTION: First, make sure that all Q10 outputs are enabled in
OPTIONS | AUDIO | DRIVERS (tab). After verifying this, go to the
GENERAL tab, and set the number of virtual mains to 5.
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DIRECT PRO Q10
O W N E R S M A N U A L