Aardvark Direct Pro Q10 Owner's Manual page 54

Q10
SUPPORT
TROUBLESHOOTING
GENERAL ISSUES
PROBLEM: I can't hear my MIDI device through the Q10
SOLUTION: Be sure the audio outputs of your MIDI device are
attached to the Q10 MIDI inputs. Although MIDI is capable of
transferring data, it is unable to transmit audio.
NOTE: If you are using a MIDI device to trigger a virtual instrument or
softsynth, then there's no need to attach the audio outputs
PROBLEM: There are clicks & pops in my audio
SOLUTION: If your software uses ASIO (Cubase, Sonar, etc), you may
need to boost the ASIO buffer size. To do this, go to the Q10 control
panel, click ADVANCED, go to the ASIO and DIRECTX tab, and use the
slider to boost the ASIO buffer.
Also, your hard drive(s) may not be functioning at the proper speed.
Even if a drive has excellent specs, there may be a system bottleneck
preventing the drive from running at the speed it is capable of. There
are several programs on the market capable of testing hard disk speed.
One of our favorites is called Fresh Diagnose, and can be found at
http://www.freshdevices.com/freshdiag.html This program will
benchmark your drive, revealing what speed the drive is actually
performing at. A drive should read and write at a minimum of 15
MB/sec. to work well with audio.
Also, some computers using Via or Sis chipsets have poor PCI bus
throughput, which could result in clicks and pops, especially at lower
buffer sizes. To determine what chipset you have, consult the
documentation supplied with your motherboard and/or computer.
PROBLEM: I'm a Macintosh user, and the Q10 does not appear in
Sound Manager
SOLUTION: This is normal, as the Q10 Macintosh driver supports ASIO
only.
PAGE
4 9
4 9
DIRECT PRO Q10
O W N E R S M A N U A L